TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Piece of Cake! I LOVE TurboTax! It's so easy to use, especially if you have a basic return like me!
Date published: 2021-02-24
Rated 5 out of 5 by from The Easiest Process Ever! It was extremely easy to file my taxes with Turbo Tax this year. 2020 was a financially uneventful year for me so I knew my tax return wouldn't require much expertise. The process was extremely easy and the questions were easy to comprehend. The free filing was also a huge plus. Thank you!
Date published: 2021-02-24
Rated 3 out of 5 by from Not what it used to be I have had TurboTax for a handful of years now and it has been a great way to do my taxes. But, it has become very expensive compared to years before when it was affordable. I understand that I am using their services, but now you have to pay extra just for these services. Even during these hard times (Covid-19 Pandemic) when jobs are scarce and money is seemingly hard to save. They are definitely not doing their part to aid those in need during this pandemic. So a three star for me.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome product I have been using TurboTax for over ten years and TurboTax has always come thru for me year after year. This time I engaged with Turbo Tax Expert, Kim. She was helpful and both of us found out that Form 1099-C is not used in an estate tax return.
Date published: 2021-02-24
Rated 4 out of 5 by from Some linking to instructions would be nice. Easy to use, but some links to IRS instructions would be nice. So the customer could read the IRS language for check boxes.
Date published: 2021-02-24
Rated 5 out of 5 by from Wonderful This is the fifth year of using TurboTax, after decades of using a big name company. Almost all of it is self-explanatory, with online prompts, but the last two years when our tax situation became more complicated, I have found the additional help of the online CPA's invaluable. I've had five different questions this year, and each time found the explanations and assistance extremely patient and knowledgeable.
Date published: 2021-02-24
Rated 4 out of 5 by from Still the best option for income tax I am hard of hearing and had difficulty with teleconsultation. I also found it difficult to reach the TurboTax Community with questions without using the chat line first.
Date published: 2021-02-24
Rated 3 out of 5 by from Turbo Tax While the process was generally easy, I encountered a problem with an RMD that I paid back once the Cares Act became known. I could not find the amount of tax I would be charged if any even though the software stated I would not have to pay tax. I contacted your experts twice and spent far too much time on the phone and/or in chats without getting a satisfactory reply. I ultimately found the answer on the work sheet.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax Definitely helped me out The lady was super nice and polite I loved her southing voice and she assisted me with my needs!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is awesome! My live expert Elise was AWESOME! Very helpful and funny. Helped add an extra $1000 to my return! Shes lit! Thanks TurboTax!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 11972
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Piece of Cake! I LOVE TurboTax! It's so easy to use, especially if you have a basic return like me!
Date published: 2021-02-24
Rated 5 out of 5 by from The Easiest Process Ever! It was extremely easy to file my taxes with Turbo Tax this year. 2020 was a financially uneventful year for me so I knew my tax return wouldn't require much expertise. The process was extremely easy and the questions were easy to comprehend. The free filing was also a huge plus. Thank you!
Date published: 2021-02-24
Rated 3 out of 5 by from Not what it used to be I have had TurboTax for a handful of years now and it has been a great way to do my taxes. But, it has become very expensive compared to years before when it was affordable. I understand that I am using their services, but now you have to pay extra just for these services. Even during these hard times (Covid-19 Pandemic) when jobs are scarce and money is seemingly hard to save. They are definitely not doing their part to aid those in need during this pandemic. So a three star for me.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome product I have been using TurboTax for over ten years and TurboTax has always come thru for me year after year. This time I engaged with Turbo Tax Expert, Kim. She was helpful and both of us found out that Form 1099-C is not used in an estate tax return.
Date published: 2021-02-24
Rated 4 out of 5 by from Some linking to instructions would be nice. Easy to use, but some links to IRS instructions would be nice. So the customer could read the IRS language for check boxes.
Date published: 2021-02-24
Rated 5 out of 5 by from Wonderful This is the fifth year of using TurboTax, after decades of using a big name company. Almost all of it is self-explanatory, with online prompts, but the last two years when our tax situation became more complicated, I have found the additional help of the online CPA's invaluable. I've had five different questions this year, and each time found the explanations and assistance extremely patient and knowledgeable.
Date published: 2021-02-24
Rated 4 out of 5 by from Still the best option for income tax I am hard of hearing and had difficulty with teleconsultation. I also found it difficult to reach the TurboTax Community with questions without using the chat line first.
Date published: 2021-02-24
Rated 3 out of 5 by from Turbo Tax While the process was generally easy, I encountered a problem with an RMD that I paid back once the Cares Act became known. I could not find the amount of tax I would be charged if any even though the software stated I would not have to pay tax. I contacted your experts twice and spent far too much time on the phone and/or in chats without getting a satisfactory reply. I ultimately found the answer on the work sheet.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax Definitely helped me out The lady was super nice and polite I loved her southing voice and she assisted me with my needs!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is awesome! My live expert Elise was AWESOME! Very helpful and funny. Helped add an extra $1000 to my return! Shes lit! Thanks TurboTax!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 11972