TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281641 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very helpful Terrance was very helpful Showing me every step with filing my returns
Date published: 2021-02-26
Rated 5 out of 5 by from Great Partner Nice experience especially for the first-timer like me. Great help and highly recommended.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Great!! I used the search feature more often this year to obtain information and assistance with the sections of my return that posed different sets of circumstances for me this tax season! Overall, it's a pretty straightforward product for self preparers!!
Date published: 2021-02-26
Rated 1 out of 5 by from Not great Should be able to pull prior year info for repeat customers and automatically pull W-2 info. Also, should clearly state additional charges if opting for deduction of turbotax fees from the refund amount.
Date published: 2021-02-26
Rated 5 out of 5 by from Very useful and great customer servie I had a great customer experience and was able to get my taxes done faster because of it.
Date published: 2021-02-26
Rated 5 out of 5 by from Makes is so easy US Taxes are complicated. Turbo Tax asks questions and then does all the calculations for you. Yay!
Date published: 2021-02-26
Rated 1 out of 5 by from NOT Impressed. Got so many random little charges, it wouldn't let me take off self employed unless I started over and that is RIDICULOUS. Way over priced. NOT happy at all.
Date published: 2021-02-26
Rated 5 out of 5 by from Great filing agent It was quick easy and didn't cost that much and have no hassle thank you.
Date published: 2021-02-26
Rated 5 out of 5 by from Excellent Service! Knowledgeable CPA's As a contract worker for various Rideshare companies, I tend to have a lot of details to keep track of. Moreover, being aware and understanding tax law changes. In any case, Chris helped me along the way (among one other CPA, but Chris handled the toughest question) and he was able to help me understand how to file properly. TurboTax has also done an amazing job with the software itself (although there are some interface glitches) and the organization to make the software very intuitive and user friendly. Filing taxes is a cumbersome and dreadful task, but TurboTax is the Hero I need. Thanks!
Date published: 2021-02-26
Rated 3 out of 5 by from Irritated I went to upgrade to the "free" help and they were very very helpful on the phone but they somehow snuck it in there to be $180.... very upsetting when I got help with 2 questions.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11651
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very helpful Terrance was very helpful Showing me every step with filing my returns
Date published: 2021-02-26
Rated 5 out of 5 by from Great Partner Nice experience especially for the first-timer like me. Great help and highly recommended.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Great!! I used the search feature more often this year to obtain information and assistance with the sections of my return that posed different sets of circumstances for me this tax season! Overall, it's a pretty straightforward product for self preparers!!
Date published: 2021-02-26
Rated 1 out of 5 by from Not great Should be able to pull prior year info for repeat customers and automatically pull W-2 info. Also, should clearly state additional charges if opting for deduction of turbotax fees from the refund amount.
Date published: 2021-02-26
Rated 5 out of 5 by from Very useful and great customer servie I had a great customer experience and was able to get my taxes done faster because of it.
Date published: 2021-02-26
Rated 5 out of 5 by from Makes is so easy US Taxes are complicated. Turbo Tax asks questions and then does all the calculations for you. Yay!
Date published: 2021-02-26
Rated 1 out of 5 by from NOT Impressed. Got so many random little charges, it wouldn't let me take off self employed unless I started over and that is RIDICULOUS. Way over priced. NOT happy at all.
Date published: 2021-02-26
Rated 5 out of 5 by from Great filing agent It was quick easy and didn't cost that much and have no hassle thank you.
Date published: 2021-02-26
Rated 5 out of 5 by from Excellent Service! Knowledgeable CPA's As a contract worker for various Rideshare companies, I tend to have a lot of details to keep track of. Moreover, being aware and understanding tax law changes. In any case, Chris helped me along the way (among one other CPA, but Chris handled the toughest question) and he was able to help me understand how to file properly. TurboTax has also done an amazing job with the software itself (although there are some interface glitches) and the organization to make the software very intuitive and user friendly. Filing taxes is a cumbersome and dreadful task, but TurboTax is the Hero I need. Thanks!
Date published: 2021-02-26
Rated 3 out of 5 by from Irritated I went to upgrade to the "free" help and they were very very helpful on the phone but they somehow snuck it in there to be $180.... very upsetting when I got help with 2 questions.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 11651