TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from I need my tax returns finished and submitted!! The only problem I had was that you guys sent me a notice telling me the amount I put on my 2019 income was wrong so I’ve have fixed it and resubmitted it 4 times but you keep sending me messages saying it hasn’t been fixed. I tried to get someone to call me but no luck there either. I hope it gets done this time. I’ve entered the correct amount and resubmitted it. If I have done something wrong I wish someone would call me to tell me what it is. I have done everything you asked. Thanks
Date published: 2021-02-18
Rated 5 out of 5 by from Very Easy to Navigate and Finish Always good. Can get it done. Did not want to pay an extra $40 for taking out $40 for Turbo tax fee, so paid by credit card. Too high for me!!
Date published: 2021-02-18
Rated 5 out of 5 by from Great feature Wonderful feature. It's reassuring to talk to a CPA during the process!
Date published: 2021-02-18
Rated 1 out of 5 by from SURPRISE!!! After spending a couple hours using the "free" version to complete my filing, SURPRISE! The robot said that the information I had entered was too complicated and I would have to upgrade to TT Live Deluxe and pay $140 to file my returns AFTER I HAD DONE ALL THE WORK! Oh, and an additional $40 if I wanted to pay using my refund. I have used TT almost since its inception but this bait & switch bull makes this the last time I use TurboTax.
Date published: 2021-02-18
Rated 5 out of 5 by from turbo tax is awesome easy to use, step by step instructions and answers for your questions
Date published: 2021-02-18
Rated 1 out of 5 by from Did not switch to free filing Turbotax did not allow me do the free filing option and charged 120 dollars when i had a simple tax filing. And made 9,000 a year
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is easy to use Ive always had a good experience using Turbo Tax.. its easy and fast to get my taxes done
Date published: 2021-02-18
Rated 3 out of 5 by from ALMOST BUT NOT QUITE I FOUND MANY GOOD ATTRIBUTES TO NEW SELF LOADING PAGES-----BUT I HAD TO GO BACK AND CORRECT PAGES THAT WERE OK WHEN FILLING OUT, THEN INFORMATION WAS SCRAMBLED BETWEEN WIFE AND I, OR EXTRA W-2 SLOTS THAT APPEARED IN REVEIW.
Date published: 2021-02-18
Rated 5 out of 5 by from The best and easy to use! very easy to use. very straight forward and makes doing taxes simple.
Date published: 2021-02-18
Rated 3 out of 5 by from frustrating turbo tax can remember my personal info, employer info, dependent info, last years return, but can't remember to even remind me to enter a ippin for one of my dependents, and won't prompt me to do so until after my return is rejected, and then won't even take me to the specific area to fix the problem, even though it askes me if I want to "fix return".
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11596
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from I need my tax returns finished and submitted!! The only problem I had was that you guys sent me a notice telling me the amount I put on my 2019 income was wrong so I’ve have fixed it and resubmitted it 4 times but you keep sending me messages saying it hasn’t been fixed. I tried to get someone to call me but no luck there either. I hope it gets done this time. I’ve entered the correct amount and resubmitted it. If I have done something wrong I wish someone would call me to tell me what it is. I have done everything you asked. Thanks
Date published: 2021-02-18
Rated 5 out of 5 by from Very Easy to Navigate and Finish Always good. Can get it done. Did not want to pay an extra $40 for taking out $40 for Turbo tax fee, so paid by credit card. Too high for me!!
Date published: 2021-02-18
Rated 5 out of 5 by from Great feature Wonderful feature. It's reassuring to talk to a CPA during the process!
Date published: 2021-02-18
Rated 1 out of 5 by from SURPRISE!!! After spending a couple hours using the "free" version to complete my filing, SURPRISE! The robot said that the information I had entered was too complicated and I would have to upgrade to TT Live Deluxe and pay $140 to file my returns AFTER I HAD DONE ALL THE WORK! Oh, and an additional $40 if I wanted to pay using my refund. I have used TT almost since its inception but this bait & switch bull makes this the last time I use TurboTax.
Date published: 2021-02-18
Rated 5 out of 5 by from turbo tax is awesome easy to use, step by step instructions and answers for your questions
Date published: 2021-02-18
Rated 1 out of 5 by from Did not switch to free filing Turbotax did not allow me do the free filing option and charged 120 dollars when i had a simple tax filing. And made 9,000 a year
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is easy to use Ive always had a good experience using Turbo Tax.. its easy and fast to get my taxes done
Date published: 2021-02-18
Rated 3 out of 5 by from ALMOST BUT NOT QUITE I FOUND MANY GOOD ATTRIBUTES TO NEW SELF LOADING PAGES-----BUT I HAD TO GO BACK AND CORRECT PAGES THAT WERE OK WHEN FILLING OUT, THEN INFORMATION WAS SCRAMBLED BETWEEN WIFE AND I, OR EXTRA W-2 SLOTS THAT APPEARED IN REVEIW.
Date published: 2021-02-18
Rated 5 out of 5 by from The best and easy to use! very easy to use. very straight forward and makes doing taxes simple.
Date published: 2021-02-18
Rated 3 out of 5 by from frustrating turbo tax can remember my personal info, employer info, dependent info, last years return, but can't remember to even remind me to enter a ippin for one of my dependents, and won't prompt me to do so until after my return is rejected, and then won't even take me to the specific area to fix the problem, even though it askes me if I want to "fix return".
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 11596