TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Very personable and expert help The live support person was very personable and helped me finish up my taxes
Date published: 2023-02-20
Rated 5 out of 5 by from Very helpful and the guy that was great! Very helpful and not complicated to use! Try it and you won't be disappointed
Date published: 2023-02-20
Rated 3 out of 5 by from Not too great this year Well for one been trying to file for about a month now and still trying
Date published: 2023-02-20
Rated 2 out of 5 by from EXPENSIVE!! A cpa is cheaper It took me 3 hours, and I doubt I did this right, I will probably have to pay someone to fix it and I had simple taxes. I paid almost $300 to do this myself...a cpa is $150. Will NOT be using this next year and do not recommend. It was great when it was free.
Date published: 2023-02-20
Rated 2 out of 5 by from Something Goofed When Filing Everything was fine until filing. The program asked me to update the program first. The instructions weren't accurate but that wasn't an issue. TurboTax froze when it restarted and I had to force quit it. When I got back to filing, TurboTax was charging me for Audit Defense and e-filing. Audit Defense had been free the first time I tried to file and e-filing is free.
Date published: 2023-02-20
Rated 3 out of 5 by from Bad experience this year with Turbo Tax The expert could not help me very much. I figured it out on my own but paid for the expert.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax was sooo EASY! TurboTax was easy, and the customer service was excellent. He was extremely patient and helpful stood on the phone with me through all my questions and answered everything to my understanding.
Date published: 2023-02-20
Rated 5 out of 5 by from Works for Me! As usual, a great experience. Worked for both of us.
Date published: 2023-02-20
Rated 5 out of 5 by from It worked again Premium does it all. Expert help was there to help me finish.
Date published: 2023-02-20
Rated 4 out of 5 by from TurboTax is sufficient and good As a whole, it is easy to understand and maneuver through the TurboTax software by either it asking questions, or being able to review each necessary category of your return.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11576
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very personable and expert help The live support person was very personable and helped me finish up my taxes
Date published: 2023-02-20
Rated 5 out of 5 by from Very helpful and the guy that was great! Very helpful and not complicated to use! Try it and you won't be disappointed
Date published: 2023-02-20
Rated 3 out of 5 by from Not too great this year Well for one been trying to file for about a month now and still trying
Date published: 2023-02-20
Rated 2 out of 5 by from EXPENSIVE!! A cpa is cheaper It took me 3 hours, and I doubt I did this right, I will probably have to pay someone to fix it and I had simple taxes. I paid almost $300 to do this myself...a cpa is $150. Will NOT be using this next year and do not recommend. It was great when it was free.
Date published: 2023-02-20
Rated 2 out of 5 by from Something Goofed When Filing Everything was fine until filing. The program asked me to update the program first. The instructions weren't accurate but that wasn't an issue. TurboTax froze when it restarted and I had to force quit it. When I got back to filing, TurboTax was charging me for Audit Defense and e-filing. Audit Defense had been free the first time I tried to file and e-filing is free.
Date published: 2023-02-20
Rated 3 out of 5 by from Bad experience this year with Turbo Tax The expert could not help me very much. I figured it out on my own but paid for the expert.
Date published: 2023-02-20
Rated 5 out of 5 by from TurboTax was sooo EASY! TurboTax was easy, and the customer service was excellent. He was extremely patient and helpful stood on the phone with me through all my questions and answered everything to my understanding.
Date published: 2023-02-20
Rated 5 out of 5 by from Works for Me! As usual, a great experience. Worked for both of us.
Date published: 2023-02-20
Rated 5 out of 5 by from It worked again Premium does it all. Expert help was there to help me finish.
Date published: 2023-02-20
Rated 4 out of 5 by from TurboTax is sufficient and good As a whole, it is easy to understand and maneuver through the TurboTax software by either it asking questions, or being able to review each necessary category of your return.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 11576