TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from TurboTax Has To Do Better Have used TurboTax for more than a decade - slick and seamless. This year got to the end of the process and tried to e-file state return with a credit card payment. Got sent into an eternal loop between the program and my online account. Rebooted program and tried again to e-file and got caught in the same nonsensical loop. Finally went analogue and called customer service - of course, got sent into a que due to "high call volume" (thinking who else is having this issue...) Ultimately, paid to e-file over the phone (is this an oxymoron?). Clunky, time-consuming and frustrating way to wrap up filing taxes online.
Date published: 2021-02-25
Rated 5 out of 5 by from it is amazing It was so easy to file my taxes this year and I will refer my family and friends
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is wonderful I have used Turbo tax for years & have NEVER had a problem!! I have referred many people to use them also
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is AWESOME Never had any problems with turbo tax and easy to use
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax online was excellent This system was new for me although I had used Turbo Tax discs before but it went very smoothly.
Date published: 2021-02-25
Rated 3 out of 5 by from Not The Best My EIN was incorrect and difficult to edit. I was trying to get my money refunded from turbo but that as well is impossible so I decided to try to fix it once again which IRS a should have the correct EIN. Very frustrating!
Date published: 2021-02-25
Rated 5 out of 5 by from user friendly The turbo tax program is so easy to use. I did my taxes in all of 15 minutes.
Date published: 2021-02-25
Rated 5 out of 5 by from turbo tax is awsome my experience has been great, i never thought it could be this easy!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax It was easy and simple to file returns. No issues. Everything went great.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Live Basic was so simple!!!!! The on-line software I used last year was not user friendly. When I received an invitation via email to try Turbo Tax, I did. I am so pleased with the ease of instruction, directives and completion. It could not have been simpler to use and I recommend it highly.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11576
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from TurboTax Has To Do Better Have used TurboTax for more than a decade - slick and seamless. This year got to the end of the process and tried to e-file state return with a credit card payment. Got sent into an eternal loop between the program and my online account. Rebooted program and tried again to e-file and got caught in the same nonsensical loop. Finally went analogue and called customer service - of course, got sent into a que due to "high call volume" (thinking who else is having this issue...) Ultimately, paid to e-file over the phone (is this an oxymoron?). Clunky, time-consuming and frustrating way to wrap up filing taxes online.
Date published: 2021-02-25
Rated 5 out of 5 by from it is amazing It was so easy to file my taxes this year and I will refer my family and friends
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is wonderful I have used Turbo tax for years & have NEVER had a problem!! I have referred many people to use them also
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is AWESOME Never had any problems with turbo tax and easy to use
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax online was excellent This system was new for me although I had used Turbo Tax discs before but it went very smoothly.
Date published: 2021-02-25
Rated 3 out of 5 by from Not The Best My EIN was incorrect and difficult to edit. I was trying to get my money refunded from turbo but that as well is impossible so I decided to try to fix it once again which IRS a should have the correct EIN. Very frustrating!
Date published: 2021-02-25
Rated 5 out of 5 by from user friendly The turbo tax program is so easy to use. I did my taxes in all of 15 minutes.
Date published: 2021-02-25
Rated 5 out of 5 by from turbo tax is awsome my experience has been great, i never thought it could be this easy!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax It was easy and simple to file returns. No issues. Everything went great.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Live Basic was so simple!!!!! The on-line software I used last year was not user friendly. When I received an invitation via email to try Turbo Tax, I did. I am so pleased with the ease of instruction, directives and completion. It could not have been simpler to use and I recommend it highly.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 11576