TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from TurboTax - same crap at a new higher price... Once again, TurboTax somehow finds a way to increase their price whilst still being as glitchy and aggravating as always... Maybe I'm the only one - but why have an option to import info from banks and investment firms if you either say you can't link to them, or constantly keep the info in "review" status until I give up and enter the info manually?? TurboTax sucks and I would instantly jump to a competitor if they didn't suck worse... I don't mind paying for good service, but I hate paying a stiff bill for a crap service...
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax Makes Filing Easier! Love that my info from years before rolls over, saves time! Easy to follow directions and good customer service!
Date published: 2021-02-19
Rated 5 out of 5 by from THE BEST. EASY TO NAVIGATE & FILE...WILL USE AGAIN...AND RECOMMEND.
Date published: 2021-02-19
Rated 5 out of 5 by from Very good way to do taxes yourself Even better the second year, I enjoyed very much the service that has been provided. I got the pro version but I didn't make much use of the CPA; however, I never received my return from last year and the IRS hasn't taken a call since 03/13/2020 when quarantine went into effect. This is my last hope to resolve this issue.
Date published: 2021-02-19
Rated 5 out of 5 by from TURBO TAX IS AWESOME very simple n easy walks you through all the steps turbo tax save me $350.00 THANK YOU !!!!!
Date published: 2021-02-19
Rated 2 out of 5 by from Turbo Tax is just fair Easier to use and straightforward. I was a fair satisfied customer.
Date published: 2021-02-19
Rated 2 out of 5 by from Thought it was a free way to do my taxes! I was charged $129 in turbo tax fees.. I thought this website was free! Well that is what they advertise at least. Won’t be filing with them next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome and easy to use Saves all huge amounts of unnecessary fees tax preparers charge
Date published: 2021-02-19
Rated 1 out of 5 by from Super frustrating, not user friendly Every year I do my taxes with this program there's new issues. It takes me hours and if there was something else easier to use, I'd leave Turbotax immediately! Last year it kept having issues filing, and wouldn't explain what I needed to do. Instead it took a lot of google searching for the answers and starting completely over numerous times. This year I had to start over a couple times and reenter all my info because it kept giving me this stupid error "Our records indicate that you are not entitled to efile one or more formsets." I had to google it, retry to enter my state tax, then it messed up and wanted me to enter info from 2019 W2's! SUPER frustrating and I'm not paying extra just to get support to use this website.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Awesome The fixed my rejected State Tax Return and was able to refile.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 11132
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from TurboTax - same crap at a new higher price... Once again, TurboTax somehow finds a way to increase their price whilst still being as glitchy and aggravating as always... Maybe I'm the only one - but why have an option to import info from banks and investment firms if you either say you can't link to them, or constantly keep the info in "review" status until I give up and enter the info manually?? TurboTax sucks and I would instantly jump to a competitor if they didn't suck worse... I don't mind paying for good service, but I hate paying a stiff bill for a crap service...
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax Makes Filing Easier! Love that my info from years before rolls over, saves time! Easy to follow directions and good customer service!
Date published: 2021-02-19
Rated 5 out of 5 by from THE BEST. EASY TO NAVIGATE & FILE...WILL USE AGAIN...AND RECOMMEND.
Date published: 2021-02-19
Rated 5 out of 5 by from Very good way to do taxes yourself Even better the second year, I enjoyed very much the service that has been provided. I got the pro version but I didn't make much use of the CPA; however, I never received my return from last year and the IRS hasn't taken a call since 03/13/2020 when quarantine went into effect. This is my last hope to resolve this issue.
Date published: 2021-02-19
Rated 5 out of 5 by from TURBO TAX IS AWESOME very simple n easy walks you through all the steps turbo tax save me $350.00 THANK YOU !!!!!
Date published: 2021-02-19
Rated 2 out of 5 by from Turbo Tax is just fair Easier to use and straightforward. I was a fair satisfied customer.
Date published: 2021-02-19
Rated 2 out of 5 by from Thought it was a free way to do my taxes! I was charged $129 in turbo tax fees.. I thought this website was free! Well that is what they advertise at least. Won’t be filing with them next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome and easy to use Saves all huge amounts of unnecessary fees tax preparers charge
Date published: 2021-02-19
Rated 1 out of 5 by from Super frustrating, not user friendly Every year I do my taxes with this program there's new issues. It takes me hours and if there was something else easier to use, I'd leave Turbotax immediately! Last year it kept having issues filing, and wouldn't explain what I needed to do. Instead it took a lot of google searching for the answers and starting completely over numerous times. This year I had to start over a couple times and reenter all my info because it kept giving me this stupid error "Our records indicate that you are not entitled to efile one or more formsets." I had to google it, retry to enter my state tax, then it messed up and wanted me to enter info from 2019 W2's! SUPER frustrating and I'm not paying extra just to get support to use this website.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Awesome The fixed my rejected State Tax Return and was able to refile.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 11132