TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Good overall, but a few glitches Big advantage vs. manual entries for ensuring accuracy; however, there are a few glitches and quirks: 1. Sometimes quite slow to load or move to next screen. 2. For some reason the program singled out two items related to Child Tax Credit and kept coming back to them. I finally figured out I had to put "0" for each instead of leaving it blank. This makes no sense as all other entries would accept leaving them blank if they did not apply. 3. The AGI from last year was confusing. I entered the total amount from last year but then it asked for my wife's AGI. That is not a separate item on last year's 1040 so I went back into the state form where they are separated, and entered those amounts. That caused a rejection, so I went back in and entered the total from last year under my name and entered 0 under my wife's name and am hoping that works!
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax Live Deluxe I had a great experience filing my taxes using the TurboTax Live Deluxe tool. It made doing my taxes fun and easy! I would recommend TurboTax to everyone! Thanks!
Date published: 2022-03-29
Rated 2 out of 5 by from Not so Awesome your program kept prompting me to complete a child tax credit form when I don't even have any qualifying children to claim and therefore did not receive a 6419 or any child tax money. This did not occur from an error I made (I started my taxes over 3 times and then called turbo tax only to find that its just the way it is and just put 0). What a waste of time. Now I'm finally ready to file and find out I now have to pay $25 to e file my state. I already paid for the software, don't you think you could cut your paying loyal customers a break. You offer free efile to your free software customers....just saying. Something to be said when I try to use "annoyed" and then "beyond annoyed" as my nickname only to find both already in use!!
Date published: 2022-03-29
Rated 1 out of 5 by from TurboTax is GARBAGE Bought the deluxe version from Costco. Extreme hassle to figure out how to use the code. Finally downloaded using the CD and ended up saving about $30 and spending hours trying to get it to work. If I can avoid using TurboTax in the future I most definitely will. Wish I could rate 0 stars.
Date published: 2022-03-29
Rated 5 out of 5 by from turbotax is great easy to use, love all the tips and advice at my finger tips, experts willing to help
Date published: 2022-03-29
Rated 4 out of 5 by from Rating Turbo Tax Home & Business Program is excellent but not enough live help when you have problem with IRS rejecting Return due to AGI income on wife. Income is reported joint.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax Great to work with. So helpful and awesome people.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is accurate TurboTax is accurate, quick, and easy to use. And cheap for the price.
Date published: 2022-03-29
Rated 5 out of 5 by from Complex Tax Year but TT Came All went well. Some confusing issues with a 1099-OID but TT Help Desk came through
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax was so user friendly Denise walked me through and she was so patient, understanding, and helpful!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 10888
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good overall, but a few glitches Big advantage vs. manual entries for ensuring accuracy; however, there are a few glitches and quirks: 1. Sometimes quite slow to load or move to next screen. 2. For some reason the program singled out two items related to Child Tax Credit and kept coming back to them. I finally figured out I had to put "0" for each instead of leaving it blank. This makes no sense as all other entries would accept leaving them blank if they did not apply. 3. The AGI from last year was confusing. I entered the total amount from last year but then it asked for my wife's AGI. That is not a separate item on last year's 1040 so I went back into the state form where they are separated, and entered those amounts. That caused a rejection, so I went back in and entered the total from last year under my name and entered 0 under my wife's name and am hoping that works!
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax Live Deluxe I had a great experience filing my taxes using the TurboTax Live Deluxe tool. It made doing my taxes fun and easy! I would recommend TurboTax to everyone! Thanks!
Date published: 2022-03-29
Rated 2 out of 5 by from Not so Awesome your program kept prompting me to complete a child tax credit form when I don't even have any qualifying children to claim and therefore did not receive a 6419 or any child tax money. This did not occur from an error I made (I started my taxes over 3 times and then called turbo tax only to find that its just the way it is and just put 0). What a waste of time. Now I'm finally ready to file and find out I now have to pay $25 to e file my state. I already paid for the software, don't you think you could cut your paying loyal customers a break. You offer free efile to your free software customers....just saying. Something to be said when I try to use "annoyed" and then "beyond annoyed" as my nickname only to find both already in use!!
Date published: 2022-03-29
Rated 1 out of 5 by from TurboTax is GARBAGE Bought the deluxe version from Costco. Extreme hassle to figure out how to use the code. Finally downloaded using the CD and ended up saving about $30 and spending hours trying to get it to work. If I can avoid using TurboTax in the future I most definitely will. Wish I could rate 0 stars.
Date published: 2022-03-29
Rated 5 out of 5 by from turbotax is great easy to use, love all the tips and advice at my finger tips, experts willing to help
Date published: 2022-03-29
Rated 4 out of 5 by from Rating Turbo Tax Home & Business Program is excellent but not enough live help when you have problem with IRS rejecting Return due to AGI income on wife. Income is reported joint.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax Great to work with. So helpful and awesome people.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is accurate TurboTax is accurate, quick, and easy to use. And cheap for the price.
Date published: 2022-03-29
Rated 5 out of 5 by from Complex Tax Year but TT Came All went well. Some confusing issues with a 1099-OID but TT Help Desk came through
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax was so user friendly Denise walked me through and she was so patient, understanding, and helpful!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 10888