TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Love Turbo Tax I have used Turbo Tax for many, many years. The process is simple and I can either have them lead me through the sections or I can choose which sections I wish to complete.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax easy to use Turbo Tax easy to use & makes importing infromation easy
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax did what it said it would do Solid. Decent price. It was user friendly, there were some aspects that weren’t automated, but there weren’t many.
Date published: 2022-04-04
Rated 5 out of 5 by from Love Turbo Tax Great product...love how it leads you through the process.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is awesome Easy to use and turbotax help you on every step to answer right and done everything quickly
Date published: 2022-04-04
Rated 1 out of 5 by from The Live Accountant Assigned to Me Sucked I purchased TurboTax Live for my tax accountant to complete my business taxes which she claimed she could do. After a week of waiting (and 6 days from the submission deadline) she then said she couldn't. I asked her to switch my account then to Turbo Tax DIY, and she said that wouldn't be necessary, as long as I didn't use the "live help" they would automatically downgrade my account when it was time to pay. After spending 15 hours on it and making an effort to NOT message the live accountant help, I get to the submission page which required that I pay the FULL Live fee! If I want to downgrade, I would be required to delete my ENTIRE RETURN and start over on a new plan. This girl screwed me on so many parts of the tax submission process that I will never use Turbo Tax again. Total garbage.
Date published: 2022-04-04
Rated 5 out of 5 by from great product quick and easy, easy to input information, fast updates
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax was too easy My tax expert was excellent to work with. Everything was quick and my expert was very prompt
Date published: 2022-04-04
Rated 5 out of 5 by from GREAT EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW
Date published: 2022-04-04
Rated 3 out of 5 by from IT worked OK but not as good as it once was There seemed to be a few bugs in the system. It did not fill out everything properly and made me go back and manually enter information. There was a checkmark in one section that should not have had it marked. Saved the file right before filing and closed it out, when I reopened it was back to earlier in the process and I had to rework half of the process again. Other than that it was OK. I will likely be looking at different software next year.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 10837
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax I have used Turbo Tax for many, many years. The process is simple and I can either have them lead me through the sections or I can choose which sections I wish to complete.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax easy to use Turbo Tax easy to use & makes importing infromation easy
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax did what it said it would do Solid. Decent price. It was user friendly, there were some aspects that weren’t automated, but there weren’t many.
Date published: 2022-04-04
Rated 5 out of 5 by from Love Turbo Tax Great product...love how it leads you through the process.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is awesome Easy to use and turbotax help you on every step to answer right and done everything quickly
Date published: 2022-04-04
Rated 1 out of 5 by from The Live Accountant Assigned to Me Sucked I purchased TurboTax Live for my tax accountant to complete my business taxes which she claimed she could do. After a week of waiting (and 6 days from the submission deadline) she then said she couldn't. I asked her to switch my account then to Turbo Tax DIY, and she said that wouldn't be necessary, as long as I didn't use the "live help" they would automatically downgrade my account when it was time to pay. After spending 15 hours on it and making an effort to NOT message the live accountant help, I get to the submission page which required that I pay the FULL Live fee! If I want to downgrade, I would be required to delete my ENTIRE RETURN and start over on a new plan. This girl screwed me on so many parts of the tax submission process that I will never use Turbo Tax again. Total garbage.
Date published: 2022-04-04
Rated 5 out of 5 by from great product quick and easy, easy to input information, fast updates
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax was too easy My tax expert was excellent to work with. Everything was quick and my expert was very prompt
Date published: 2022-04-04
Rated 5 out of 5 by from GREAT EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW EASY TO FOLLOW
Date published: 2022-04-04
Rated 3 out of 5 by from IT worked OK but not as good as it once was There seemed to be a few bugs in the system. It did not fill out everything properly and made me go back and manually enter information. There was a checkmark in one section that should not have had it marked. Saved the file right before filing and closed it out, when I reopened it was back to earlier in the process and I had to rework half of the process again. Other than that it was OK. I will likely be looking at different software next year.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 10837