TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great service I've used Turbo Tax for years and have had no problems. I had a CPA review my taxes and Turbo Tax actually got more of a refund than the CPA did.
Date published: 2022-02-18
Rated 4 out of 5 by from Not what I expected. It was easy...but At the beginning when you check off things you think apply to you and your finances you cannot UNDO that as you go. I figured out that one of the items did NOT apply to me, but at the end I could not get rid of it and you charged me 119 for having it checked! NOT cool. I spent an hour on the chat trying to get it off, had to pay for the thing and go through the trouble of getting a refund! NOT COOL!!
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is Great Tax expert was helpful, sorry I couldn't remember her name- very friendly and courteous. Love the program!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-18
Rated 2 out of 5 by from Always unexpected fees I went from free to paying $69 because of stocks to $108 at check out.
Date published: 2022-02-18
Rated 4 out of 5 by from 8 yrs easy, affordable, help if needed, fed. state done and done, plan on using until death negates need
Date published: 2022-02-18
Rated 4 out of 5 by from Super helpful and easy I found this process very easy and done for me. I just felt it was super lengthy and I really don't know what I am doing.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax is great Very great service and had alot of help from live expert
Date published: 2022-02-18
Rated 5 out of 5 by from Thank you it was easy to use. It was easy to use, I thought it would of been complicated. Thank you.
Date published: 2022-02-18
Rated 4 out of 5 by from Turbo Tax usually is perfect Turbo Tax did not ask for or remember from last year's tax return for 2020 that I paid quarterly estimated tax payments. After I realized this, I asked the help support how to fix it but did not get any useful info. After a lot of attempts and a lot of time, I finally was able to input the payments and finish my tax preparation. It left me with less confidence in TurboTax than I had before.
Date published: 2022-02-18
Rated 5 out of 5 by from Great! Simple and easy Very satisfied with being able to fix errors and have it corrected
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10614
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great service I've used Turbo Tax for years and have had no problems. I had a CPA review my taxes and Turbo Tax actually got more of a refund than the CPA did.
Date published: 2022-02-18
Rated 4 out of 5 by from Not what I expected. It was easy...but At the beginning when you check off things you think apply to you and your finances you cannot UNDO that as you go. I figured out that one of the items did NOT apply to me, but at the end I could not get rid of it and you charged me 119 for having it checked! NOT cool. I spent an hour on the chat trying to get it off, had to pay for the thing and go through the trouble of getting a refund! NOT COOL!!
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is Great Tax expert was helpful, sorry I couldn't remember her name- very friendly and courteous. Love the program!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-18
Rated 2 out of 5 by from Always unexpected fees I went from free to paying $69 because of stocks to $108 at check out.
Date published: 2022-02-18
Rated 4 out of 5 by from 8 yrs easy, affordable, help if needed, fed. state done and done, plan on using until death negates need
Date published: 2022-02-18
Rated 4 out of 5 by from Super helpful and easy I found this process very easy and done for me. I just felt it was super lengthy and I really don't know what I am doing.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax is great Very great service and had alot of help from live expert
Date published: 2022-02-18
Rated 5 out of 5 by from Thank you it was easy to use. It was easy to use, I thought it would of been complicated. Thank you.
Date published: 2022-02-18
Rated 4 out of 5 by from Turbo Tax usually is perfect Turbo Tax did not ask for or remember from last year's tax return for 2020 that I paid quarterly estimated tax payments. After I realized this, I asked the help support how to fix it but did not get any useful info. After a lot of attempts and a lot of time, I finally was able to input the payments and finish my tax preparation. It left me with less confidence in TurboTax than I had before.
Date published: 2022-02-18
Rated 5 out of 5 by from Great! Simple and easy Very satisfied with being able to fix errors and have it corrected
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10614