TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Shady but Legal!!!! You forced me to sign up your extra services. Not transparent about when and how you are signing me up with your services and almost taking my money by force. Only protecting yourself by bunch of electronic agreements that I have to agree to in order to be able to proceed.
Date published: 2023-02-22
Rated 5 out of 5 by from Staying with TurboTax I loved working with Donna from the Full service team and will be requesting her for next year!
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax makes it so much easier! When I had questions or concerns, there were drop down boxes with answers or I could have asked an expert.
Date published: 2023-02-22
Rated 5 out of 5 by from great The online help was exceptional. she was knowledgable and quick
Date published: 2023-02-22
Rated 5 out of 5 by from FIrst time users Being first time users, and not too tech savy, it was challenging at times, but when we got stuck, the Customer serves reps were fantastic, pateint and very helpful - all 3 of them. I do think I would use this again next year. Its nice to know there is help available at your fingertips. It was not as hard as I thought, to be honest.
Date published: 2023-02-22
Rated 3 out of 5 by from MANY MANYGLITCHES I had a turbo tax rep talk me through the arduous 4 hour painful process which cost me$218.Mary the rep was great. The website was a nightmare. having to do multiple screens over and over.
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax Is Great! Quick, easy, efficient, and thorough service. Will use again next year!
Date published: 2023-02-22
Rated 1 out of 5 by from Turbo taxes I the best Good job I had fun doing my taxes this year for the first time
Date published: 2023-02-22
Rated 4 out of 5 by from Very good Turbo Tax worker Multiple (two) emails I used created separate accounts. This was problematic
Date published: 2023-02-22
Rated 4 out of 5 by from Turbo Tax Turtles This is my 7th year doing this with Turbo Tax. While some things are easier to do, others could be improved. Suggest that when listing income that there be a box to click on to self type information other than look at all the possibilities to get information from banks etc. that few people might have that have local credit unions. Also quite irritating was the pop up question about deleting duplicate entries from income 1099's; my husband and I each have these from the same place, so I had to keep going back and going though everything again in order to enter information for both of us.
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 10573
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Shady but Legal!!!! You forced me to sign up your extra services. Not transparent about when and how you are signing me up with your services and almost taking my money by force. Only protecting yourself by bunch of electronic agreements that I have to agree to in order to be able to proceed.
Date published: 2023-02-22
Rated 5 out of 5 by from Staying with TurboTax I loved working with Donna from the Full service team and will be requesting her for next year!
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax makes it so much easier! When I had questions or concerns, there were drop down boxes with answers or I could have asked an expert.
Date published: 2023-02-22
Rated 5 out of 5 by from great The online help was exceptional. she was knowledgable and quick
Date published: 2023-02-22
Rated 5 out of 5 by from FIrst time users Being first time users, and not too tech savy, it was challenging at times, but when we got stuck, the Customer serves reps were fantastic, pateint and very helpful - all 3 of them. I do think I would use this again next year. Its nice to know there is help available at your fingertips. It was not as hard as I thought, to be honest.
Date published: 2023-02-22
Rated 3 out of 5 by from MANY MANYGLITCHES I had a turbo tax rep talk me through the arduous 4 hour painful process which cost me$218.Mary the rep was great. The website was a nightmare. having to do multiple screens over and over.
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax Is Great! Quick, easy, efficient, and thorough service. Will use again next year!
Date published: 2023-02-22
Rated 1 out of 5 by from Turbo taxes I the best Good job I had fun doing my taxes this year for the first time
Date published: 2023-02-22
Rated 4 out of 5 by from Very good Turbo Tax worker Multiple (two) emails I used created separate accounts. This was problematic
Date published: 2023-02-22
Rated 4 out of 5 by from Turbo Tax Turtles This is my 7th year doing this with Turbo Tax. While some things are easier to do, others could be improved. Suggest that when listing income that there be a box to click on to self type information other than look at all the possibilities to get information from banks etc. that few people might have that have local credit unions. Also quite irritating was the pop up question about deleting duplicate entries from income 1099's; my husband and I each have these from the same place, so I had to keep going back and going though everything again in order to enter information for both of us.
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 10573