TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from I have used Turbo Tax for the last 7 years It is wonderful! I feel relaxed upon entering the correct information.
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo tax is good we had a confusing portion of filing, Janine was very helpful with our confusion.
Date published: 2022-04-10
Rated 5 out of 5 by from Simple and easy! TurboTax is very easy to use, simple to learn, and makes filing taxes very convenient.
Date published: 2022-04-10
Rated 3 out of 5 by from Imports could use some improvements After importing information from investment institutions, I still had to enter a significant amount of information manually. That information was on my 1099s, so it is puzzling as to why you did not import these details and put them in the correct places. It was difficult and confusing to sort out exactly where to enter this information in TurboTax to have it land in the proper places in my tax return. I spent two days sorting this. My time is money and it would have been cheaper for me to hire a professional.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax - always the best Easy as answering straight forward, simple questions about one's financial lifestyle and taxes. Complete in one evening. The price is right too!
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax makes it so easy This process is always very smooth and easy, and I appreciate all of the encouraging feedback along the way!
Date published: 2022-04-10
Rated 4 out of 5 by from turbo Tax was easy For the most part, the program is user friendly. Easy to get on and off. Explanations associated with different areas are helpful
Date published: 2022-04-10
Rated 3 out of 5 by from Problem e-filing I initially planned to e-file and use my credit card. When I tried to use that a message popped up that there would be a 2-3% credit card convenience fee based on the amount of taxes I was paying. That fee would have added several hundred dollars, so I opted to have the $25 fee deducted from my bank account. When I went to try and file it asked for my credit card again. I had to end up printing and mailing my return because I wanted to make sure I didn't get charged a "convenience" fee.
Date published: 2022-04-10
Rated 1 out of 5 by from TURBOTAX LOOP IN THE SOFTWARE FORM 8812 SO I HAD TO CALL CUSTOMER SUPPORT TO GET OUT OF IT.
Date published: 2022-04-10
Rated 5 out of 5 by from Makes life easier and less expensive I've been using TT for 7 years now...and counting. I was skeptical at first, but I have had no problems and it has made my life a lot easier at tax time. I've always been worried about forgetting things, but the program seems to thoroughly cover every possibility. Worth the price. Lots better than $500 for an accountant...
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 10340
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I have used Turbo Tax for the last 7 years It is wonderful! I feel relaxed upon entering the correct information.
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo tax is good we had a confusing portion of filing, Janine was very helpful with our confusion.
Date published: 2022-04-10
Rated 5 out of 5 by from Simple and easy! TurboTax is very easy to use, simple to learn, and makes filing taxes very convenient.
Date published: 2022-04-10
Rated 3 out of 5 by from Imports could use some improvements After importing information from investment institutions, I still had to enter a significant amount of information manually. That information was on my 1099s, so it is puzzling as to why you did not import these details and put them in the correct places. It was difficult and confusing to sort out exactly where to enter this information in TurboTax to have it land in the proper places in my tax return. I spent two days sorting this. My time is money and it would have been cheaper for me to hire a professional.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax - always the best Easy as answering straight forward, simple questions about one's financial lifestyle and taxes. Complete in one evening. The price is right too!
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax makes it so easy This process is always very smooth and easy, and I appreciate all of the encouraging feedback along the way!
Date published: 2022-04-10
Rated 4 out of 5 by from turbo Tax was easy For the most part, the program is user friendly. Easy to get on and off. Explanations associated with different areas are helpful
Date published: 2022-04-10
Rated 3 out of 5 by from Problem e-filing I initially planned to e-file and use my credit card. When I tried to use that a message popped up that there would be a 2-3% credit card convenience fee based on the amount of taxes I was paying. That fee would have added several hundred dollars, so I opted to have the $25 fee deducted from my bank account. When I went to try and file it asked for my credit card again. I had to end up printing and mailing my return because I wanted to make sure I didn't get charged a "convenience" fee.
Date published: 2022-04-10
Rated 1 out of 5 by from TURBOTAX LOOP IN THE SOFTWARE FORM 8812 SO I HAD TO CALL CUSTOMER SUPPORT TO GET OUT OF IT.
Date published: 2022-04-10
Rated 5 out of 5 by from Makes life easier and less expensive I've been using TT for 7 years now...and counting. I was skeptical at first, but I have had no problems and it has made my life a lot easier at tax time. I've always been worried about forgetting things, but the program seems to thoroughly cover every possibility. Worth the price. Lots better than $500 for an accountant...
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 10340