TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from worst tax program I never got my free state and I ended up paying for state twice
Date published: 2022-03-16
Rated 2 out of 5 by from I am very disapointed I have used Turbo Tax for at least 10 years . I have always been satisfied. This year has been VERY disappointing and stressful. I did my taxes in February so I could get my refund early. When I tried to file I was informed that the software was incomplete!! Well here it is March 15th I got a email telling me the software was complete. WOW only lost a month there. I quickly competed and submitted my return. The story is not over. My return was rejected! I completed the instructions in the software, the one that did not warn me about this, but on the contrary said I was good to go. The return was rejected. There was another problem. I followed the instructions to correct it and resubmitted. The file was rejected. I tried to followed the instructions again only to find I had fixed the problem with the last attempt. I tried to find help on the net then tried to contact a support person. IT IS INPOSSIBLE TO GET THROUGH THE COMPUTER ON THE PHONE. IT HUNG UP ON ME TWICE AND WAS OF NO HELP. I will now try to mail it in, anouther loss of time, I only hope the IRS will accept it that way.
Date published: 2022-03-16
Rated 5 out of 5 by from Caitlin was wonderful Your turbo tax expert Caitlin (from Oregon) was a huge help. My taxes were particularly confusing this year as I'm a remote worker. She eased a lot of my anxieties and was super pleasant. (Give her a raise!)
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is great Very easy with the help features, Have used Turbo Tax for several years and plan on using in the future.
Date published: 2022-03-16
Rated 5 out of 5 by from 16th year using turbotax and worth it Super easy and intuitive interface that helps guide to excellent results.
Date published: 2022-03-16
Rated 4 out of 5 by from turbo tax is ok There are still some areas that are confusing. The state required a business code for my K1, the partnership said they do not understand why, other tax programs do not need that information. There were other areas that I (I'm 84) had trouble understanding.
Date published: 2022-03-16
Rated 4 out of 5 by from Good Program, Easy to Use (I'd really like to give it 4.5 stars.) I've used Turbotax for many years now. I find that it's an easy program to use, whether or not I get a refund (rare) or if I need to pay (most common). Most often, I end up using the Standard Deduction, and I wonder if I'm not overpaying for something I rarely make use of. However, the ease in using Turbotax. Then entire process usually goes quite smoothly. My only real issues come from some of the pre-filing checks. I'm usually told I failed to mark a box and then, when I see the box, it's asking me if I lived half the year in Puerto Rico, even tho' I've already said that I lived in my current state for the entire year. But other than those minor gripes, I enjoy using the program and the results are pretty good.
Date published: 2022-03-16
Rated 5 out of 5 by from Easy as Ever! As always, easy, dependable, and knowledgeable software. I really like the prompts to check areas that I wouldn't think of. The only thing I didn't like is when you try to pay for your state return they automatically sign you up for Audit Defense. That is not cool.
Date published: 2022-03-16
Rated 5 out of 5 by from its great its great. easy to use dont really want to do this review
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax is great for Federal but not for States I love it for Federal, able to download stocks, etc and walk me through everything. With states, however, you need to answer a lot of questions that are difficult to understand, unless you understand the tax laws! Turbo Tax needs to do more for the States!
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 10322
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from worst tax program I never got my free state and I ended up paying for state twice
Date published: 2022-03-16
Rated 2 out of 5 by from I am very disapointed I have used Turbo Tax for at least 10 years . I have always been satisfied. This year has been VERY disappointing and stressful. I did my taxes in February so I could get my refund early. When I tried to file I was informed that the software was incomplete!! Well here it is March 15th I got a email telling me the software was complete. WOW only lost a month there. I quickly competed and submitted my return. The story is not over. My return was rejected! I completed the instructions in the software, the one that did not warn me about this, but on the contrary said I was good to go. The return was rejected. There was another problem. I followed the instructions to correct it and resubmitted. The file was rejected. I tried to followed the instructions again only to find I had fixed the problem with the last attempt. I tried to find help on the net then tried to contact a support person. IT IS INPOSSIBLE TO GET THROUGH THE COMPUTER ON THE PHONE. IT HUNG UP ON ME TWICE AND WAS OF NO HELP. I will now try to mail it in, anouther loss of time, I only hope the IRS will accept it that way.
Date published: 2022-03-16
Rated 5 out of 5 by from Caitlin was wonderful Your turbo tax expert Caitlin (from Oregon) was a huge help. My taxes were particularly confusing this year as I'm a remote worker. She eased a lot of my anxieties and was super pleasant. (Give her a raise!)
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is great Very easy with the help features, Have used Turbo Tax for several years and plan on using in the future.
Date published: 2022-03-16
Rated 5 out of 5 by from 16th year using turbotax and worth it Super easy and intuitive interface that helps guide to excellent results.
Date published: 2022-03-16
Rated 4 out of 5 by from turbo tax is ok There are still some areas that are confusing. The state required a business code for my K1, the partnership said they do not understand why, other tax programs do not need that information. There were other areas that I (I'm 84) had trouble understanding.
Date published: 2022-03-16
Rated 4 out of 5 by from Good Program, Easy to Use (I'd really like to give it 4.5 stars.) I've used Turbotax for many years now. I find that it's an easy program to use, whether or not I get a refund (rare) or if I need to pay (most common). Most often, I end up using the Standard Deduction, and I wonder if I'm not overpaying for something I rarely make use of. However, the ease in using Turbotax. Then entire process usually goes quite smoothly. My only real issues come from some of the pre-filing checks. I'm usually told I failed to mark a box and then, when I see the box, it's asking me if I lived half the year in Puerto Rico, even tho' I've already said that I lived in my current state for the entire year. But other than those minor gripes, I enjoy using the program and the results are pretty good.
Date published: 2022-03-16
Rated 5 out of 5 by from Easy as Ever! As always, easy, dependable, and knowledgeable software. I really like the prompts to check areas that I wouldn't think of. The only thing I didn't like is when you try to pay for your state return they automatically sign you up for Audit Defense. That is not cool.
Date published: 2022-03-16
Rated 5 out of 5 by from its great its great. easy to use dont really want to do this review
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax is great for Federal but not for States I love it for Federal, able to download stocks, etc and walk me through everything. With states, however, you need to answer a lot of questions that are difficult to understand, unless you understand the tax laws! Turbo Tax needs to do more for the States!
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 10322