TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Still buggy after all these years Can't believe that as long as TurboTax has been around, it still has bugs. Things that I delete reappear. It asks me to put in a number in review and it doesn't accept it. It's impossible to figure out why it comes up with certain numbers. And then god help you if you want to do state tax returns. Hardly any guidance - you're on your own. You search for where to enter data and you have to word your search a certain way in order to get the right answer. It's hard to move off if you've been using it for a while but the fact that it's both buggy and difficult to use make me wonder why I'm still with it.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is awesome Used Turbotax for 8 years! Easy to use, lots of recommendations, easy guidance
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is easy to use TurboTax is easy to use. It walks you through everything and provides helpful information to explain what's being done. I've used their services for years.
Date published: 2021-02-20
Rated 5 out of 5 by from Two Thumbs Up Turbo Tax Even though I was filing with a standard deduction it was worth going through the process. As a bonus I saved some money with changes in a deduction
Date published: 2021-02-20
Rated 5 out of 5 by from Great product! This is my 8th year filing with TurboTax. I also use it to file my mother's return. Wouldn't consider doing anything else!
Date published: 2021-02-20
Rated 4 out of 5 by from Most Straightforward and Approachable Tax Solution TurbTax helps me get the max from my taxes every year. Admittedly, my tax situation is fairly run-of-the-mill, but it catches situations that I'd miss if I were filling out the tax forms by hand.
Date published: 2021-02-20
Rated 4 out of 5 by from Encountered Some Problems Again This Year When I attempted to reopened my return for review, the file was corrupted and I was unable to retrieve it. I had to completely redo my return. I addition, TurboTax twice quit responding and I had to restart my computer twice to continue. Both times seemed to be linked to the "Back" button. Last year I was forced to file a paper return because of a glitch in the software related to the death of my spouse in 2019. This caused me to have no return to bring forward into 2020. Plus TurboTax charged me $20 to file my state return which I could not do but refused to refund my money, either for the software or fee, despite three attempts to contact them. I am a bit disappointed in TurboTax. I have been using the software for many (10-15) years and have always been 100% satisfied up until recently. Will I switch? No, I am accustomed with how to use it and still believe it's a good product.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax was awesome the tax expert was very helpful and professional and very friendly
Date published: 2021-02-20
Rated 5 out of 5 by from Another great TurboTax experience! TurboTax always makes it easy for my business returns and my personal returns. This is my 10th or 11th year using the product, and I wouldn't think about doing anything differently.
Date published: 2021-02-20
Rated 5 out of 5 by from Simple to use Very intuitive and simple to use. Does great on providing forms and giving information on specific items. Price is also way better than in person tax prep.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 10293
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Still buggy after all these years Can't believe that as long as TurboTax has been around, it still has bugs. Things that I delete reappear. It asks me to put in a number in review and it doesn't accept it. It's impossible to figure out why it comes up with certain numbers. And then god help you if you want to do state tax returns. Hardly any guidance - you're on your own. You search for where to enter data and you have to word your search a certain way in order to get the right answer. It's hard to move off if you've been using it for a while but the fact that it's both buggy and difficult to use make me wonder why I'm still with it.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is awesome Used Turbotax for 8 years! Easy to use, lots of recommendations, easy guidance
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is easy to use TurboTax is easy to use. It walks you through everything and provides helpful information to explain what's being done. I've used their services for years.
Date published: 2021-02-20
Rated 5 out of 5 by from Two Thumbs Up Turbo Tax Even though I was filing with a standard deduction it was worth going through the process. As a bonus I saved some money with changes in a deduction
Date published: 2021-02-20
Rated 5 out of 5 by from Great product! This is my 8th year filing with TurboTax. I also use it to file my mother's return. Wouldn't consider doing anything else!
Date published: 2021-02-20
Rated 4 out of 5 by from Most Straightforward and Approachable Tax Solution TurbTax helps me get the max from my taxes every year. Admittedly, my tax situation is fairly run-of-the-mill, but it catches situations that I'd miss if I were filling out the tax forms by hand.
Date published: 2021-02-20
Rated 4 out of 5 by from Encountered Some Problems Again This Year When I attempted to reopened my return for review, the file was corrupted and I was unable to retrieve it. I had to completely redo my return. I addition, TurboTax twice quit responding and I had to restart my computer twice to continue. Both times seemed to be linked to the "Back" button. Last year I was forced to file a paper return because of a glitch in the software related to the death of my spouse in 2019. This caused me to have no return to bring forward into 2020. Plus TurboTax charged me $20 to file my state return which I could not do but refused to refund my money, either for the software or fee, despite three attempts to contact them. I am a bit disappointed in TurboTax. I have been using the software for many (10-15) years and have always been 100% satisfied up until recently. Will I switch? No, I am accustomed with how to use it and still believe it's a good product.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax was awesome the tax expert was very helpful and professional and very friendly
Date published: 2021-02-20
Rated 5 out of 5 by from Another great TurboTax experience! TurboTax always makes it easy for my business returns and my personal returns. This is my 10th or 11th year using the product, and I wouldn't think about doing anything differently.
Date published: 2021-02-20
Rated 5 out of 5 by from Simple to use Very intuitive and simple to use. Does great on providing forms and giving information on specific items. Price is also way better than in person tax prep.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 10293