TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Thank you Hi, I am using Turbotax for last few years and very happy with the result. It is easy to use and step by step process helped me (easy Navigation).
Date published: 2022-03-31
Rated 5 out of 5 by from Cuz I have to I like it, but don't like being forced to do a review.
Date published: 2022-03-31
Rated 5 out of 5 by from 2021 Turbo Tax Worked well as usual for this tax year. I will use it again.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is awesome The Live TurboTax experience was great format used was very informative and intellectual turbo tax experts were very prompt knowledgeable and Received-great customer service
Date published: 2022-03-31
Rated 4 out of 5 by from It a good tax program It's a pretty good program and is worth the money spent. The only issue I had was that in the review of the returns, it didn't pick up the fact that I did not enter the Federal IP PIN number. This caused a rejection of my return from both Federal and State. When trying to fix the issue, I was confused with the signature PIN during the Filing process with the IP PIN. The IP PIN is issued by the Feds, the other you chose yourself. The program would not go back to the IP PIN location. I had to contact support and after some time (even the support person had problems getting to the location to enter the IP PIN) we finally found it. I had to go the IRS website where you can get an IP PIN number (you have to have an IRS account). That worked.
Date published: 2022-03-31
Rated 5 out of 5 by from it works! I am not going to write a review other than to say it works.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is a Big Help The process was easy and strait forward and staff was very helpful when help was needed they were there for my every need and made sure I understood clearly
Date published: 2022-03-31
Rated 1 out of 5 by from TurboTax REALLY disappoints in 21 I've used this product for over 25 years. Yet, when TurboTax began offering e-file, it blew up! Not only did I try 18 times to e-file, the error message was always the same. "The AGI OR the Taxpayer PIN does not match." Thank you for this stunningly focused error message. Having used version '20, the AGI pulled over from the prior year (which also failed to e-file). But the program hasn't figured that out! The the hints for PINs is astoundingly stupid. "Enter any 5-digit code to signify your E-Filing." As I mentioned, E-File did NOT work for me in filing 2020~yet the TurboTax program still wanted me to use the PIN I entered. I had those PINs in Secure Storage. It didn't matter. I literally tried every combination of those 2 PINs but the same Error Message came back. I'm done with this product.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax is the best! Turbo tax is fast and easy.. thank youu !!!!!!!!!!!!
Date published: 2022-03-31
Rated 4 out of 5 by from good and simple to use simple to use, the tax expert was helpful blahblah
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 10246
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank you Hi, I am using Turbotax for last few years and very happy with the result. It is easy to use and step by step process helped me (easy Navigation).
Date published: 2022-03-31
Rated 5 out of 5 by from Cuz I have to I like it, but don't like being forced to do a review.
Date published: 2022-03-31
Rated 5 out of 5 by from 2021 Turbo Tax Worked well as usual for this tax year. I will use it again.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is awesome The Live TurboTax experience was great format used was very informative and intellectual turbo tax experts were very prompt knowledgeable and Received-great customer service
Date published: 2022-03-31
Rated 4 out of 5 by from It a good tax program It's a pretty good program and is worth the money spent. The only issue I had was that in the review of the returns, it didn't pick up the fact that I did not enter the Federal IP PIN number. This caused a rejection of my return from both Federal and State. When trying to fix the issue, I was confused with the signature PIN during the Filing process with the IP PIN. The IP PIN is issued by the Feds, the other you chose yourself. The program would not go back to the IP PIN location. I had to contact support and after some time (even the support person had problems getting to the location to enter the IP PIN) we finally found it. I had to go the IRS website where you can get an IP PIN number (you have to have an IRS account). That worked.
Date published: 2022-03-31
Rated 5 out of 5 by from it works! I am not going to write a review other than to say it works.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is a Big Help The process was easy and strait forward and staff was very helpful when help was needed they were there for my every need and made sure I understood clearly
Date published: 2022-03-31
Rated 1 out of 5 by from TurboTax REALLY disappoints in 21 I've used this product for over 25 years. Yet, when TurboTax began offering e-file, it blew up! Not only did I try 18 times to e-file, the error message was always the same. "The AGI OR the Taxpayer PIN does not match." Thank you for this stunningly focused error message. Having used version '20, the AGI pulled over from the prior year (which also failed to e-file). But the program hasn't figured that out! The the hints for PINs is astoundingly stupid. "Enter any 5-digit code to signify your E-Filing." As I mentioned, E-File did NOT work for me in filing 2020~yet the TurboTax program still wanted me to use the PIN I entered. I had those PINs in Secure Storage. It didn't matter. I literally tried every combination of those 2 PINs but the same Error Message came back. I'm done with this product.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax is the best! Turbo tax is fast and easy.. thank youu !!!!!!!!!!!!
Date published: 2022-03-31
Rated 4 out of 5 by from good and simple to use simple to use, the tax expert was helpful blahblah
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 10246