TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 3 out of 5 by from Trust Version-not up to snuff The Trust software did not seem to populate the Form 1116 properly. Three situations where foreign tax paid became 4 columns. Wish they would expand the descriptions. I can't even get the state since not available in software.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax Fast and Easy First time user and it was super easy and they have live chat ready to help you with any questions you have and can walk you through it.
Date published: 2023-03-19
Rated 5 out of 5 by from Quick and Simple--much appreciated It's nice that they make such a complicated process so simple. I appreciate the service TurboTax provides. Just wish it was slightly less expensive.
Date published: 2023-03-19
Rated 4 out of 5 by from TURBO OK, BUT CUSTOMER SERVICE LINE WAS GREAT I FEEL TURBO TAX SHOULD ASK ME, IF I HAD RETIREMENT INCOME LAST YEAR, WHY NOT THIS YEAR? THEY DIDN'T AND I THOUGHT I HAD IT IN, LONG STORY SHORT, I DIDN'T. I PANICKED, BECAUSE I THOUGHT THAT I DID, SO I CALLED YOUR TURBO CUSTOMER SERVICE LINE, AND DAPHNE WAS AWESOME! I ALSO DID NOT UNDERSTAND WHY I COULD IMPORT IT. I ALSO DID NOT UNDERSTAND IF THEY KNOW WE FILE MARRIED FILING JOINTLY, WHY DID PATRICIA HAVE TO VERIFY AGI FROM 2021, WHEN THEY CARRIED FORWARD GARY'S AGI FROM 2021. (IS THAT A 'DUH' MOMENT HERE?)
Date published: 2023-03-19
Rated 5 out of 5 by from Super Easy So easy to use. Love the new upload feature. Took only an hour.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is a Godsend!! Completing taxes this year was a breeze! Turbo Tax walked me through the steps for filing.
Date published: 2023-03-19
Rated 3 out of 5 by from Fine but Too Expensive The experience is fine but the fees are out of control. Over $200 for the basic state and federal filing.
Date published: 2023-03-19
Rated 4 out of 5 by from Turbo Tax is easy to use . Turbo Tax is easy to use for tax professionals and laymen. Like the option of being guided step-by-step or going directly to what you need to file. Alot of close-out information required just before filing . Would like additional free State e-files, but the five free federal e-files is a nice feature.
Date published: 2023-03-19
Rated 4 out of 5 by from better than number better than just getting push out for the next sucker and dime.
Date published: 2023-03-19
Rated 4 out of 5 by from My go to each year but....... I always use Turbo tax as it is easy to use. I previously used another software and switched. I will say I was disappointed this year that the system forced me to upgrade to Premium services due to a stock sale. That stock sale was a gain of $18 and the stock service charged me $38 service fee. This was the only stock sale and I was already in the hole by $20. I didn't need premium services to report that. I couldn't find anyway around it so I ended up payment $60+ more for services not really needed.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 1017
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Trust Version-not up to snuff The Trust software did not seem to populate the Form 1116 properly. Three situations where foreign tax paid became 4 columns. Wish they would expand the descriptions. I can't even get the state since not available in software.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax Fast and Easy First time user and it was super easy and they have live chat ready to help you with any questions you have and can walk you through it.
Date published: 2023-03-19
Rated 5 out of 5 by from Quick and Simple--much appreciated It's nice that they make such a complicated process so simple. I appreciate the service TurboTax provides. Just wish it was slightly less expensive.
Date published: 2023-03-19
Rated 4 out of 5 by from TURBO OK, BUT CUSTOMER SERVICE LINE WAS GREAT I FEEL TURBO TAX SHOULD ASK ME, IF I HAD RETIREMENT INCOME LAST YEAR, WHY NOT THIS YEAR? THEY DIDN'T AND I THOUGHT I HAD IT IN, LONG STORY SHORT, I DIDN'T. I PANICKED, BECAUSE I THOUGHT THAT I DID, SO I CALLED YOUR TURBO CUSTOMER SERVICE LINE, AND DAPHNE WAS AWESOME! I ALSO DID NOT UNDERSTAND WHY I COULD IMPORT IT. I ALSO DID NOT UNDERSTAND IF THEY KNOW WE FILE MARRIED FILING JOINTLY, WHY DID PATRICIA HAVE TO VERIFY AGI FROM 2021, WHEN THEY CARRIED FORWARD GARY'S AGI FROM 2021. (IS THAT A 'DUH' MOMENT HERE?)
Date published: 2023-03-19
Rated 5 out of 5 by from Super Easy So easy to use. Love the new upload feature. Took only an hour.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is a Godsend!! Completing taxes this year was a breeze! Turbo Tax walked me through the steps for filing.
Date published: 2023-03-19
Rated 3 out of 5 by from Fine but Too Expensive The experience is fine but the fees are out of control. Over $200 for the basic state and federal filing.
Date published: 2023-03-19
Rated 4 out of 5 by from Turbo Tax is easy to use . Turbo Tax is easy to use for tax professionals and laymen. Like the option of being guided step-by-step or going directly to what you need to file. Alot of close-out information required just before filing . Would like additional free State e-files, but the five free federal e-files is a nice feature.
Date published: 2023-03-19
Rated 4 out of 5 by from better than number better than just getting push out for the next sucker and dime.
Date published: 2023-03-19
Rated 4 out of 5 by from My go to each year but....... I always use Turbo tax as it is easy to use. I previously used another software and switched. I will say I was disappointed this year that the system forced me to upgrade to Premium services due to a stock sale. That stock sale was a gain of $18 and the stock service charged me $38 service fee. This was the only stock sale and I was already in the hole by $20. I didn't need premium services to report that. I couldn't find anyway around it so I ended up payment $60+ more for services not really needed.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 1017