TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 3 out of 5 by from Hidden Fees Hidden fees. be prepared to spend more. other then that very helpful.
Date published: 2023-02-24
Rated 5 out of 5 by from I Did Dad's Return I had such a good experience I suggested it to my dad who's in assisted living and he was very happy for me to do them. Way better than traveling to his accountant. Thanks TurboTax!!!
Date published: 2023-02-24
Rated 5 out of 5 by from Helpful and thorough Turbotax has been really useful tool to file my tax returns and it's very thorough. Using the deluxe version, I also get to learn different things that are considered deductible that will help me get the most refund as much as possible.
Date published: 2023-02-24
Rated 2 out of 5 by from issues TurboTax would not open the option to enter my credit card information to pay the fee. I then could not open the PDF to print a copy of my return. How do I receive a copy of my tax forms? And now it is not allowing me to use the nickname I chose.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is my tax expert! I have been doing my taxes for six years now and not a single problem!
Date published: 2023-02-24
Rated 1 out of 5 by from Only benefit - free state returns I started over multiple times and got different results. Spoke on the phone with 2 different agents, one who told me they do not know taxes and advised me to use the chat feature. The other led me in circles to no avail before lying to me prior to disconnecting from the call. My experiance with turbo tax this year have shatter any faith in this system and I doubt I will use it in the future. In the end, I believe that I paid too much to NY based on my non-resident status. Furthermore, the lack of being able to see the actual tax forms and schedules via the online system was most distressing and worked against my evaluations and productivity.
Date published: 2023-02-24
Rated 5 out of 5 by from Easy to use just very expensive I've been using Turbo Tax for the past 5 years. The program is straightforward to use, I'm just not too fond of the additional fees associated with it. Here I am, thinking I will pay $100 for state and Federal combined and end up paying $220+ which does not make sense. Next year I may consider going elsewhere
Date published: 2023-02-24
Rated 3 out of 5 by from Gets stuck on some forms I've used it for years but there's always some issue that takes another hour to figure out. Some missing number that can't be found. Took a long time to go back and fix a form. I do like the new photo app but this is where it read the information wrong and held up my whole return.
Date published: 2023-02-24
Rated 5 out of 5 by from TurboTax is so useful and easy to navigate I love how well they explain everything. It really helps me to do my taxes correctly.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax is my go to I have used Turbo Tax for several years and It is my go to Tax preparation software. It is easy, walks you through each step, explains things and answers most questions.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10064
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Hidden Fees Hidden fees. be prepared to spend more. other then that very helpful.
Date published: 2023-02-24
Rated 5 out of 5 by from I Did Dad's Return I had such a good experience I suggested it to my dad who's in assisted living and he was very happy for me to do them. Way better than traveling to his accountant. Thanks TurboTax!!!
Date published: 2023-02-24
Rated 5 out of 5 by from Helpful and thorough Turbotax has been really useful tool to file my tax returns and it's very thorough. Using the deluxe version, I also get to learn different things that are considered deductible that will help me get the most refund as much as possible.
Date published: 2023-02-24
Rated 2 out of 5 by from issues TurboTax would not open the option to enter my credit card information to pay the fee. I then could not open the PDF to print a copy of my return. How do I receive a copy of my tax forms? And now it is not allowing me to use the nickname I chose.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is my tax expert! I have been doing my taxes for six years now and not a single problem!
Date published: 2023-02-24
Rated 1 out of 5 by from Only benefit - free state returns I started over multiple times and got different results. Spoke on the phone with 2 different agents, one who told me they do not know taxes and advised me to use the chat feature. The other led me in circles to no avail before lying to me prior to disconnecting from the call. My experiance with turbo tax this year have shatter any faith in this system and I doubt I will use it in the future. In the end, I believe that I paid too much to NY based on my non-resident status. Furthermore, the lack of being able to see the actual tax forms and schedules via the online system was most distressing and worked against my evaluations and productivity.
Date published: 2023-02-24
Rated 5 out of 5 by from Easy to use just very expensive I've been using Turbo Tax for the past 5 years. The program is straightforward to use, I'm just not too fond of the additional fees associated with it. Here I am, thinking I will pay $100 for state and Federal combined and end up paying $220+ which does not make sense. Next year I may consider going elsewhere
Date published: 2023-02-24
Rated 3 out of 5 by from Gets stuck on some forms I've used it for years but there's always some issue that takes another hour to figure out. Some missing number that can't be found. Took a long time to go back and fix a form. I do like the new photo app but this is where it read the information wrong and held up my whole return.
Date published: 2023-02-24
Rated 5 out of 5 by from TurboTax is so useful and easy to navigate I love how well they explain everything. It really helps me to do my taxes correctly.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax is my go to I have used Turbo Tax for several years and It is my go to Tax preparation software. It is easy, walks you through each step, explains things and answers most questions.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10064