TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from good fine thanks. I have a great time during tyhis experience
Date published: 2021-02-22
Rated 5 out of 5 by from Great Service Very easy and straight forward step by step instructions.
Date published: 2021-02-22
Rated 2 out of 5 by from TurboTax 2020 Bugs cause state resubmission. Main issues: The review prompted me to fill in my W-2 info again, then it turned out it was a duplicate that overtaxed me by $18,000 before I found and deleted the duplicate. I had to manually update the basis values that were 0 for 20 transactions on Etrade forms imported by TurboTax. There is no way to see the tax forms or edit them manually when Turbotax gets it wrong. Last but not least, TurboTax failedd to guide me through adding my spouse's 1099-HC info, even though I didn't have a separate form. Also, it didn't catch that I had said I was contributing in excess of the MA-PFML. Both issues were caught and rejected by the MA tax authority. I had to get a discount to file to file my own taxes, and still paid over a $100 with no assistance. The software is remarkable, and I love that there's something more than forms to use, but I will likely switch to H&R Block's software next year. If I'm paying a premium for "Premier" software I don't expect this many issues, or this many hours to fill out the forms. Clean up your code!
Date published: 2021-02-22
Rated 5 out of 5 by from I love TurboTax everything is very well explained. so easy!!!!!!!!
Date published: 2021-02-22
Rated 5 out of 5 by from I use TurboTax every year Very easy t use. I love the explanations they provide throughout the filing.
Date published: 2021-02-22
Rated 4 out of 5 by from TurboTax is awesome TurboTax is a great tool and is very user friendly.
Date published: 2021-02-22
Rated 5 out of 5 by from I LOVE TURBOTAX! EVERY YEAR I USE TURBOTAX AND I AM ALWAYS PLEASE WITH AN EASY, BREEZY, HASSLE FREE EXPERIENCE!
Date published: 2021-02-22
Rated 5 out of 5 by from TURBOTAX BETTER THEN H&R BLOCK HANDS DOWN I have used H&R Block years ago and Turbotax is much better! User-Friendly, best deductions, reasonably priced. Taxes are intimidating, but Turbotax takes the burden off the overwhelming process. I have used Turbotax for many years now and it keeps getting better. this year I was able to upload my Robinhood stocks and Dividen info, as well as upload my 1099-NEC info.
Date published: 2021-02-22
Rated 5 out of 5 by from Easier than ever Direct import of W2s and 099s, smart translation of pdfs, efiling, automatic payments/ refunds from/to my bank account - so easy!
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax billed me 2 times for the service. Your software has a glitch which made me have to call a rep. The wash sale would not allow the 0.41 wash sale amount in the TD Ameritrade document. The first call back, nobody was on the line. None of the 3 reps I had assist me knew how to fix the issue. I found document in the system to reference. We ended up deleting the stock transaction to fix the issue. I was charged 2 times for the Turbo Tax filing.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 10064
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from good fine thanks. I have a great time during tyhis experience
Date published: 2021-02-22
Rated 5 out of 5 by from Great Service Very easy and straight forward step by step instructions.
Date published: 2021-02-22
Rated 2 out of 5 by from TurboTax 2020 Bugs cause state resubmission. Main issues: The review prompted me to fill in my W-2 info again, then it turned out it was a duplicate that overtaxed me by $18,000 before I found and deleted the duplicate. I had to manually update the basis values that were 0 for 20 transactions on Etrade forms imported by TurboTax. There is no way to see the tax forms or edit them manually when Turbotax gets it wrong. Last but not least, TurboTax failedd to guide me through adding my spouse's 1099-HC info, even though I didn't have a separate form. Also, it didn't catch that I had said I was contributing in excess of the MA-PFML. Both issues were caught and rejected by the MA tax authority. I had to get a discount to file to file my own taxes, and still paid over a $100 with no assistance. The software is remarkable, and I love that there's something more than forms to use, but I will likely switch to H&R Block's software next year. If I'm paying a premium for "Premier" software I don't expect this many issues, or this many hours to fill out the forms. Clean up your code!
Date published: 2021-02-22
Rated 5 out of 5 by from I love TurboTax everything is very well explained. so easy!!!!!!!!
Date published: 2021-02-22
Rated 5 out of 5 by from I use TurboTax every year Very easy t use. I love the explanations they provide throughout the filing.
Date published: 2021-02-22
Rated 4 out of 5 by from TurboTax is awesome TurboTax is a great tool and is very user friendly.
Date published: 2021-02-22
Rated 5 out of 5 by from I LOVE TURBOTAX! EVERY YEAR I USE TURBOTAX AND I AM ALWAYS PLEASE WITH AN EASY, BREEZY, HASSLE FREE EXPERIENCE!
Date published: 2021-02-22
Rated 5 out of 5 by from TURBOTAX BETTER THEN H&R BLOCK HANDS DOWN I have used H&R Block years ago and Turbotax is much better! User-Friendly, best deductions, reasonably priced. Taxes are intimidating, but Turbotax takes the burden off the overwhelming process. I have used Turbotax for many years now and it keeps getting better. this year I was able to upload my Robinhood stocks and Dividen info, as well as upload my 1099-NEC info.
Date published: 2021-02-22
Rated 5 out of 5 by from Easier than ever Direct import of W2s and 099s, smart translation of pdfs, efiling, automatic payments/ refunds from/to my bank account - so easy!
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax billed me 2 times for the service. Your software has a glitch which made me have to call a rep. The wash sale would not allow the 0.41 wash sale amount in the TD Ameritrade document. The first call back, nobody was on the line. None of the 3 reps I had assist me knew how to fix the issue. I found document in the system to reference. We ended up deleting the stock transaction to fix the issue. I was charged 2 times for the Turbo Tax filing.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 10064