Maximum (Biggest) Refund Guaranteed
or Your Money Back
If you get a larger refund or smaller tax due from another tax preparation method, we’ll refund the applicable TurboTax or SnapTax federal and/or state purchase price paid. TurboTax Online Federal Free Edition customers are entitled to payment of $14.99 and a refund of your state purchase price paid.*
* Claims must be submitted within sixty (60) days of your TurboTax or SnapTax filing date and no later than 6/15/13. Efile, Audit Defense, Ask a Tax Expert, Refund Transfer and technical support fees are excluded. This guarantee cannot be combined with the TurboTax Satisfaction (Easy) Guarantee.
100% Accurate Calculations Guarantee
If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest.
Audit Support Guarantee
Free one-on-one audit guidance year-round from an experienced tax expert to help you know what to expect and how to prepare
In the unlikely event you receive a letter or request for an audit from the IRS or state Department of Revenue relating to your 2012 TurboTax return, one of our tax professionals will be available year-round to provide guidance on what to expect, how to prepare, and help answer your questions. If you are not satisfied with how TurboTax responded to your inquiry, we'll refund the applicable TurboTax federal and/or state purchase price you paid. TurboTax Federal Free Edition customers are entitled to payment of $14.99 and a refund of your state purchase price paid. Excludes TurboTax Business.
See below for full terms and conditions.
If you use TurboTax Online, iPad App, or SnapTax:
Satisfaction Guaranteed — or you don't pay. You may use TurboTax Online, iPad App, or SnapTax without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, iPad App, or SnapTax, at which time you will be required to pay or register for the product.
If you bought or downloaded TurboTax from a retailer:
Try TurboTax software. If you're not satisfied, return it to Intuit within 60 days of purchase with your dated receipt for a full refund.
If you bought or downloaded TurboTax directly from us:
Try TurboTax software. If you're not satisfied, return it within 60 days of shipment with your dated receipt for a full refund (excluding shipping & handling).
If you are a registered user of TurboTax 2012 and you receive an audit letter from the IRS or State Department of Revenue relating to your 2012 TurboTax return, then Intuit will provide free year-round audit guidance (what to expect and how to prepare) from a tax professional to help answer your audit questions. Audit Support Guarantee is applicable to Federal and State audit letters and/or notices. We will not be your representative or provide legal advice. If you are not satisfied with how we responded to your inquiry, then you are entitled to a refund of the applicable purchase price paid by you for the federal and/or state TurboTax 2012 product you purchased. TurboTax Federal Free Edition customers are entitled to payment of $14.99 and a refund of your state purchase price paid. Claims must be submitted within sixty (60) days of the date you received your audit guidance, but no later than June 17, 2016 (3 years). All other fees are excluded, including electronic filing fees, Audit Defense, Refund Processing Service and technical support fees. This Guarantee cannot be combined with any other Guarantee. Excludes TurboTax Business (forms 1065, 1120, 1120S, and 1041).
To qualify, you must successfully efile, print and mail your individual federal or state income tax return (with paid or qualifying free federal return) using TurboTax 2012. Claims must be submitted to Intuit within sixty days of the date you received your audit guidance by submitting a claim with the following documents (1) Audit Support Guarantee Claim Request Summary, (2) copy of your TurboTax proof of payment, and (3) IRS or State audit letter. Send it via U.S. mail to Intuit Inc., Returns Department, PO Box 19004, Greenville, SC 29602 or via UPS to Intuit Inc., Returns Department, 112 Hidden Lake Circle, Duncan, SC 29334. Please use a traceable mailing method and maintain copies of submitted items for your records. Claims of non-payment will require photocopy substantiation of all required items. Please allow up to 6 weeks for processing and delivery. If, after 8 weeks, you have not received your check, contact us. To validate your claim, and as a precondition of refund payment, Intuit may require your TurboTax 2012 data file and/or other supporting information such as copies of your printed tax returns.