Join our virtual
Tax Expert Network

Become a member of the
TurboTax Live team and
earn
more
income, work
remotely,
and help TurboTax
customers
get a
better
picture of their
taxes and
finances.

Be a part of the
virtual network

Intuit is hiring for a number of credentialed and non-credentialed positions—from tax associate to tax expert. Whatever your goal, we'll help you get there.

  • Earn extra money remotely

    Earn an attractive hourly wage (plus overtime during peak hours) with a schedule that works best for you.

  • Use your expertise to help people

    Build relationships with clients through features like screen share, chat,
    and live video from your own workspace. Or provide tax support behind
    the scenes.

  • Tackle new challenges daily

    Learn something new every day with Intuit's community of
    tax professionals and on
    demand resources.

Use your expertise to help people
with their taxes

CREDENTIALED EXPERTS WELCOME,
NOT REQUIRED

We're looking for tax professionals with experience using tax
software to prepare federal and state individual 1040 tax returns for clients. We provide equipment and training. All levels are welcome, from tax associate to credentialed (certified public accountant, enrolled agent, practicing tax attorney). Bilingual proficiency (English/Spanish) is a plus.

401K MATCHING? YOU BET.

We're proud to offer some of the best employee benefits around, including a 401K savings plan
and the option to participate in our Employee Stock Purchase Plan.

GROW YOUR CAREER WITH INTUIT

We have a number of positions available, including
Tax Associate, Tax Expert, Team Lead, and Manager. Whatever your goal, we'll help you get there.

When asked, 92% of TurboTax Live
experts chose to
return for the
next
tax year.

  • “We fill a gap in the service needs of customers who need a little guidance.”

    – Christy, EA in Pennsylvania with 7 years of experience

  • “I’m excited to be part of the next big thing at TurboTax!”

    – Kriss, EA in Florida with 30 years of experience

  • "I really feel like we’re building customers for life."

    – Laura, CPA in California with 20 years of experience

FAQs

What kind of support will I be providing customers?

You’ll be helping our customers do their own taxes by providing expert guidance, tax explanations, and advice so they can file confidently with TurboTax. For example, many of our customers need help with reporting deductions, rental properties, etc., and you’ll be the tax expert they turn to for advice and reassurance. In some cases you may prepare their return, sign, and file their taxes. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to take control of
their finances.

How will I be communicating
with customers?

You'll be talking to them through audio and video technology. During a typical call, a customer is signed into TurboTax, hears you through the phone, and sees you in a video (or SmartLook) window on their screen. Before you take any calls, we walk you through detailed training for your role.

Where will I be working?

This is a remote position where you work virtually, so you can choose the best location that suits you. Most of our credentialed tax experts work at home in an area where they can handle calls privately. Just because it’s remote doesn’t mean you’ll ever be on your own. Every day, you’ll work together with other tax experts to solve customers’ problems and maybe grow your own expertise.

What equipment do I need for
this position?

As a credentialed tax expert, you will be receiving an Intuit laptop, preloaded with all of the tools and systems you will need to help customers. You will need a dedicated high-speed internet connection. For this role, it’s common for tax experts to set up a home office or an area with a desk and chair where they can handle calls.

What equipment will Intuit provide?

In addition to the all-in-one laptop,
we’ll provide:

  • a video camera that you use for your video
    calls with customers
  • a backdrop (material that will serve as the background behind you during video calls)
  • and a headset

Will there be training available?

Yes, there will be thorough training on every aspect of the role, including:

  • detailed expectations for the role
  • the software you’ll use to conduct video calls
    with customers
  • how to handle common situations
    and more.

Training is approximately 1 full week (this includes 2 full weekends) to complete training, a mix of self-led and live sessions. At any point, whether it’s before, during, or after training, there will always be support available for you.

What shifts are available?

During the tax season, we offer work schedules on a first-come, first-serve basis around our operating hours. We serve our customers, 7 days a week from 5am to 9pm PT. You must be able to commit to a minimum schedule of at least 20 hours/week (minimum 4 hour shifts) throughout the tax season.

What does compensation look like?

You will be paid per hour based on the state rates where you reside during seasonal employment. You are also eligible for a bonus paid out at the end of the season based upon performance. Performance depends on customer feedback, issue resolution, and completion of the assigned season.

What is the hiring process?

In addition to the following items, you will also be required to pass a background check.

  • If you are credentialed as a Certified Public Accountant, Enrolled Agent, or a practicing attorney, make sure your credentials are current, active, and in good standing.
  • If you are not credentialed, we are still hiring for a wide range of positions and encourage all tax professionals
    to apply.
  • Once you apply online, you will be contacted by a recruiter who will then complete a phone screen.
  • If you continue in the process, the recruiter will then email you an online link via HireVue to complete an assessment and video interview.

Will Intuit provide E&O insurance? How will IRS correspondence
be handled?

Intuit has you covered! We have the plans in place
to ensure that if any common issues arise, we have
your back.

Ready to connect?

If you have specific questions about TurboTax Live, please contact joebaker@intuit.com