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Got a Question? TurboTax Is Here to Help

Updated for Tax Year 2015


TurboTax offers a variety of tax help and support options so you can choose the best online tax preparation solution that fits your needs.

TurboTax Help & Support Options

When you do your taxes with TurboTax, you never have to go it alone. We’re with you every step of the way to provide the help and guidance you need, when you need it. We offer a variety of tax help and support options—via phone, live chat or our community —so you can choose the one that best fits your needs.

In addition to step-by-step guidance, TurboTax provides plain-English answers to commonly-asked tax questions on every screen, and helpful examples when you need them.

  • Full-Service Technical Support — Our experts are available if you need us, providing answers, so you can be confident your taxes are done right. Get one-on-one answers to your questions from our Customer Support Agents via phone or live chat.
  • Tax Advice — Get personalized, expert answers to your toughest tax questions. Our credentialed tax experts, all CPAs and EAs, are here to talk to you one-on-one, by phone if you need it. (fees may apply)
  • TurboTax Community —With TurboTax, you don't need any tax knowledge. If you have tax or healthcare law-related questions, just ask and we'll provide easy-to-understand answers online, 24/7, all year long. TurboTax AnswerXchange™ gives you personalized, unbiased answers from experts and other contributors, so you can be confident your taxes are done right.
  • Audit Support Center—In the unlikely event you’re contacted by the IRS, we provide downloadable step-by-step guidance, so you'll know exactly where you stand and how to prepare your response. We even include a printable sample letter for reference. (Audit Support Center included FREE with all TurboTax products.) Plus, our tax experts are standing by year-round to answer any audit questions you may have.

Whenever you need help, just visit our Support site to access all of our support options.

You can count on us to be there to answer your questions and give you all the help you need. Choose the TurboTax version that’s right for you and get started now.

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The above article is intended to provide generalized financial information designed to educate a broad segment of the public; it does not give personalized tax, investment, legal, or other business and professional advice. Before taking any action, you should always seek the assistance of a professional who knows your particular situation for advice on taxes, your investments, the law, or any other business and professional matters that affect you and/or your business.

* Important Offer Details and Disclosures
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  • Fastest refund possible: Fastest tax refund with efile and direct deposit; tax refund timeframes will vary.
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  • About our TurboTax Product Experts: Customer service and product support (phone or chat) vary by time of year. Phone support not included with Free Edition.
  • About our credentialed tax experts: Live tax advice service is available for your toughest tax questions; fees may apply. Service, experience levels, hours of operation and availability vary, and are subject to restriction and change without notice. Click here for full terms and conditions. Not available for TurboTax Business customers.
  • Get up to 10% on top of your federal refund: Amazon.com Gift Card offer is for federal refunds only. Limits apply ($2000 per e-card, maximum $10,000 per customer). Offer available only for TurboTax Online (except Federal Free Edition) or CD/download versions sold and shipped, or downloaded directly from Intuit or Amazon. Except as required by law, Amazon.com Gift Cards cannot be canceled, transferred for value or redeemed for cash.

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  • 4.8 out of 5 stars: Average based on customer ratings on TurboTax.com for TurboTax Online and CD/download products tax year 2014, as of January 2015.
  • Most Popular: TurboTax Deluxe is our most popular product among TurboTax Online users with more complex tax situations.
  • TurboTax CD/Download priority phone support: Priority phone support for TurboTax CD/Download Premier and Home & Business is accessible exclusively via the TurboTax.com Help Center.
  • Benefit Assist: After you file, TurboTax automatically shows you a full list of government benefits you may qualify for, like Food Stamps or reduced phone & utilities. Plus, we help you apply, saving you time and making it easier than ever to get more money! Estimate based on calculation of Benefit Assist users from tax year 2013 and published reports of average benefit and savings amounts from federal and state programs. Actual amounts and qualifications based on your individual situation; some individuals will not qualify. Feature may not be available for all customers.
  • Simplified State Experience: New, simplified state tax preparation available for most filers.
  • Eligibility for $25 cash back for returning Deluxe customers: Customers who have completed their 2013 taxes in TurboTax Deluxe (CD or download), and have completed their 2014 taxes in either TurboTax Premier or TurboTax Home & Business (CD or download), and apply here before 11:59PM PDT April 20, 2015, are eligible for $25 back. 2014 TurboTax Advantage users are ineligible for this offer. Terms and conditions are subject to change without notice.
  • $0 Upgrade Offer: Valid for customers who filed their 2013 taxes with TurboTax Deluxe (CD or download), completed prior year data transfer this year, and encounter an upgrade to either 2014 TurboTax Premier or 2014 TurboTax Home & Business (CD or download). Valid February 6, 2015 through April 20, 2015. TurboTax Advantage users are ineligible for this offer. This offer may not be combined with our $25 cash back offer. Terms and conditions are subject to change without notice.