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Got a Question? TurboTax Is Here to Help

Updated for Tax Year 2015


TurboTax offers a variety of tax help and support options so you can choose the best online tax preparation solution that fits your needs.

TurboTax Help & Support Options

When you do your taxes with TurboTax, you never have to go it alone. We’re with you every step of the way to provide the help and guidance you need, when you need it. We offer a variety of tax help and support options—via phone, live chat or our community —so you can choose the one that best fits your needs.

In addition to step-by-step guidance, TurboTax provides plain-English answers to commonly-asked tax questions on every screen, and helpful examples when you need them.

  • Full-Service Technical Support — Our experts are available if you need us, providing answers, so you can be confident your taxes are done right. Get one-on-one answers to your questions from our Customer Support Agents via phone or live chat.
  • Tax Advice — Get personalized, expert answers to your toughest tax questions. Our credentialed tax experts, all CPAs and EAs, are here to talk to you one-on-one, by phone if you need it. (fees may apply)
  • TurboTax Community —With TurboTax, you don't need any tax knowledge. If you have tax or healthcare law-related questions, just ask and we'll provide easy-to-understand answers online, 24/7, all year long. TurboTax AnswerXchange™ gives you personalized, unbiased answers from experts and other contributors, so you can be confident your taxes are done right.
  • Audit Support Center—In the unlikely event you’re contacted by the IRS, we provide downloadable step-by-step guidance, so you'll know exactly where you stand and how to prepare your response. We even include a printable sample letter for reference. (Audit Support Center included FREE with all TurboTax products.) Plus, our tax experts are standing by year-round to answer any audit questions you may have.

Whenever you need help, just visit our Support site to access all of our support options.

You can count on us to be there to answer your questions and give you all the help you need. Choose the TurboTax version that’s right for you and get started now.

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The above article is intended to provide generalized financial information designed to educate a broad segment of the public; it does not give personalized tax, investment, legal, or other business and professional advice. Before taking any action, you should always seek the assistance of a professional who knows your particular situation for advice on taxes, your investments, the law, or any other business and professional matters that affect you and/or your business.

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  • TurboTax CD/Download products: Price includes tax preparation and printing of federal tax returns and free federal efile of up to 5 federal tax returns. Additional fees apply for efiling state returns. E-file fees do not apply to New York state returns. Savings and price comparison based on anticipated price increase expected 3/18/16. Prices subject to change without notice.
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  • Pay for TurboTax out of your federal refund: A $34.99 Refund Processing Service fee applies to this payment method. Prices are subject to change without notice.
  • About our TurboTax Product Experts: Customer service and product support vary by time of year.
  • About our credentialed tax experts: Live tax advice service is available via phone for your toughest tax questions; fees may apply. Service, experience levels, hours of operation and availability vary, and are subject to restriction and change without notice. Not available for TurboTax Business customers.
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  • Most Popular: TurboTax Deluxe is our most popular product among TurboTax Online users with more complex tax situations.
  • Benefit Assist: After you file, TurboTax automatically shows you a full list of government benefits you may qualify for, like Food Stamps or reduced phone & utilities. Plus, we help you apply, saving you time and making it easier than ever to get more money! Estimate based on calculation of Benefit Assist users from tax year 2013 and published reports of average benefit and savings amounts from federal and state programs. Benefit Assist users who received one or more federal or state benefits received on average $576 (based on survey March-June 2015). Actual amounts and qualifications based on your individual situation; some individuals will not qualify. Feature may not be available for all customers.