TurboTax Help & Support Options
When you do your taxes with TurboTax, you never have to go it alone. We’re with you every step of the way to provide the help and guidance you need, when you need it. We offer a variety of tax help and support options—via phone, live chat or e-mail—so you can choose the one that best fits your needs.
In addition to step-by-step guidance, TurboTax provides plain-English answers to commonly-asked tax questions on every screen, and helpful examples when you need them.
- Full-Service Technical Support — Our experts are available if you need us, providing answers, so you can be confident your taxes are done right. Get one-on-one answers to your questions from our Customer Support Agents via phone or live chat.
- Tax Advice — Get personalized, expert answers to your toughest tax questions. Our credentialed tax experts, all CPAs and EAs, are here to talk to you one-on-one, by phone if you need it. (fees may apply)
- TurboTax Community —With TurboTax, you don't need any tax knowledge. If you have tax or healthcare law-related questions, just ask and we'll provide easy-to-understand answers online, 24/7, all year long. TurboTax AnswerXchange™ gives you personalized, unbiased answers from experts and other contributors, so you can be confident your taxes are done right.
- Audit Support Center—In the unlikely event you’re contacted by the IRS, we provide downloadable step-by-step guidance, so you'll know exactly where you stand and how to prepare your response. We even include a printable sample letter for reference. (Audit Support Center included FREE with all TurboTax products.) Plus, our tax experts are standing by year-round to answer any audit questions you may have.
Whenever you need help, just visit our Support site to access all of our support options.
You can count on us to be there to answer your questions and give you all the help you need. Choose the TurboTax version that’s right for you and get started now.