TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

(4.6/5 | 18644 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Customer Service is Great I always utilize the best option for me which is to have the experts check behind me. I love that Turbo Tax offers that option. The Experts are nice, friendly, helpful, and has PATIENCE.
Date published: 2022-10-17
Rated 5 out of 5 by from Highly recommend I've used TT for many years. Customer Service is always helpful when I have a problem because of my complicated returns.
Date published: 2022-10-17
Rated 4 out of 5 by from 2021 TT Deluxe version has stumbled a bit First the good news. TurboTax has great On Demand Tax Guidance. Every year it becomes more succinct, clear, easy to understand. I wish the online IRS guidance was as clear. I really like how TT's guidance boxes pop up and explain the issues, and then when you are done reading and close the box, you are still on the TT page you left. I also like entering data once and having it appear in all places and forms where needed, a time and accuracy attribute I appreciate. Which brings me to a failing (I think) in the 2021 TT version. A new IRS requirement (Form 7203) is not propagated automatically with the amounts from Schedule K-1 1120S. TT said I needed to enter amounts into Box 17 for codes V and K but would not let me enter the amounts manually. It took me a while looking for the solution to this problem until I came across an online post that detailed how to remedy it. I had to go through TT's steps to reenter the amounts from Schedule K-1 into Form 7203. After I did this, TT let me proceed to complete my tax return. Admittedly, this was a simple fix but should have been clear in TT's instructions after TT ground to a halt. Overall, my faith in TT has not diminished and I will buy it again next year. I recommend you do so also.
Date published: 2022-10-17
Rated 5 out of 5 by from Great software that makes filing tax returns easy Great experience. Very intuitive software that I will continue to use.
Date published: 2022-10-17
Rated 3 out of 5 by from A struggle this year I'm a little frustrated, your programmers made it impossible to run on my legacy Mac computer. Yes there's the online version, but that doesn't feel comfortable to me, difficult to control and things like signal loss, power surge, grand daughter interference make that modality insecure. As it happened My wife bought a used MacBook this year and with some juggling was able to load and run the software. Not convenient.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax is great but some tweaks could help This is my third year and I will use it again. I spent a lot of time including phone time with broker assistance (He gave up after more than 1/2 hour) to discover that Section 1256 data can't be downloaded and that I had to search to find an IRS sheet to download. TurboTax could have had that pop up on my screen when that problem arose. It would also help if there was a way to get questions that followed the Schedule C format.
Date published: 2022-10-17
Rated 5 out of 5 by from convenient quick and easy to complete with my information thanks Turbo Tax
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is like a professional accountant! Step by step guidance with access to pertinent forms.
Date published: 2022-10-17
Rated 4 out of 5 by from Good with one minor exception We had a dependent child with identity theft and required the id.me code and no matter what we did I was never able to talk to a live person from either intuit or IRS to find out why we could not efile
Date published: 2022-10-17
Rated 3 out of 5 by from so so Had issues with a land sale out of state, alo program kept closing when doing review and filing, frustrating.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 92
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Customer Service is Great I always utilize the best option for me which is to have the experts check behind me. I love that Turbo Tax offers that option. The Experts are nice, friendly, helpful, and has PATIENCE.
Date published: 2022-10-17
Rated 5 out of 5 by from Highly recommend I've used TT for many years. Customer Service is always helpful when I have a problem because of my complicated returns.
Date published: 2022-10-17
Rated 4 out of 5 by from 2021 TT Deluxe version has stumbled a bit First the good news. TurboTax has great On Demand Tax Guidance. Every year it becomes more succinct, clear, easy to understand. I wish the online IRS guidance was as clear. I really like how TT's guidance boxes pop up and explain the issues, and then when you are done reading and close the box, you are still on the TT page you left. I also like entering data once and having it appear in all places and forms where needed, a time and accuracy attribute I appreciate. Which brings me to a failing (I think) in the 2021 TT version. A new IRS requirement (Form 7203) is not propagated automatically with the amounts from Schedule K-1 1120S. TT said I needed to enter amounts into Box 17 for codes V and K but would not let me enter the amounts manually. It took me a while looking for the solution to this problem until I came across an online post that detailed how to remedy it. I had to go through TT's steps to reenter the amounts from Schedule K-1 into Form 7203. After I did this, TT let me proceed to complete my tax return. Admittedly, this was a simple fix but should have been clear in TT's instructions after TT ground to a halt. Overall, my faith in TT has not diminished and I will buy it again next year. I recommend you do so also.
Date published: 2022-10-17
Rated 5 out of 5 by from Great software that makes filing tax returns easy Great experience. Very intuitive software that I will continue to use.
Date published: 2022-10-17
Rated 3 out of 5 by from A struggle this year I'm a little frustrated, your programmers made it impossible to run on my legacy Mac computer. Yes there's the online version, but that doesn't feel comfortable to me, difficult to control and things like signal loss, power surge, grand daughter interference make that modality insecure. As it happened My wife bought a used MacBook this year and with some juggling was able to load and run the software. Not convenient.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax is great but some tweaks could help This is my third year and I will use it again. I spent a lot of time including phone time with broker assistance (He gave up after more than 1/2 hour) to discover that Section 1256 data can't be downloaded and that I had to search to find an IRS sheet to download. TurboTax could have had that pop up on my screen when that problem arose. It would also help if there was a way to get questions that followed the Schedule C format.
Date published: 2022-10-17
Rated 5 out of 5 by from convenient quick and easy to complete with my information thanks Turbo Tax
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is like a professional accountant! Step by step guidance with access to pertinent forms.
Date published: 2022-10-17
Rated 4 out of 5 by from Good with one minor exception We had a dependent child with identity theft and required the id.me code and no matter what we did I was never able to talk to a live person from either intuit or IRS to find out why we could not efile
Date published: 2022-10-17
Rated 3 out of 5 by from so so Had issues with a land sale out of state, alo program kept closing when doing review and filing, frustrating.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 92