TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 4 out of 5 by from A few improvements needed Yes, I did engage with one of your "experts" and the experience was less than satisfying. First, he kept yawning, loudly! He complained about having to work an 18-hour day. I'm not sure he understood my question (he was a native English speaker). I don't know what he was doing - all I heard was more loud yawning. Finally, I told him exactly which step I was on and that I had no way of finding the State ID that should go with my estimated tax payments from last year (I had searched online). He put me on hold for several minutes, then still didn't know the answer. Finally, I found it myself, further down on the form. It would have been nice if TurboTax had filled it in for me since, obviously, it had that information. My second issue was with the self-created code that TurboTax asked for after my previous year's AGI. The defaults were 12345 for both me and my husband, so I kept them. Then, my first attempt at e-filing was rejected with code IND-031-04. I had looked up the AGI and that was correct, so the problem must have been those self-selected codes "not matching what the IRS had on file". PLEASE add some information about that in the app!
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax makes dealing with the IRS better Even though we wound up using the Standard Deduction TurboTax took us through the process without the headaches we have had in the past.
Date published: 2022-04-18
Rated 4 out of 5 by from It is straight-forward over all This is my first time using it. I had been having CPA office to do my tax before. I really like the convenience. Even though here were few places I had to spend time figuring them out, so it took me more time than I expected. I think next year it would be much easier.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Easy to use, self-guiding and it was free, free, free
Date published: 2022-04-18
Rated 5 out of 5 by from Great TurboTax So easy to use--just fill in the blanks after it has been filled in with last year's info
Date published: 2022-04-18
Rated 5 out of 5 by from Easy! From start to finish it was easy. Step by step directions and tabs if you come across something you’re not 100% about
Date published: 2022-04-18
Rated 2 out of 5 by from Update Crypto Section After getting through almost all of my federal taxes using Home and Business, I read that crypto could only be imported using turbo tax online. After learning this, I ended up creating an online account and duplicating everything. Surprisingly, I was still unable to import my crypto through Binance and after reading a bunch of reviews, there were a ton of others who had the same issues. In total, I had under 500 transactions, so not sure what the issue was, but ultimately found a third-party site that allowed me to import and calculated totals for me. One other thing I found out after doing all of this was that there was a glitch on my mortgage interest section and one of the interest rates wasn't calculating properly. After deleting the 3 entries and reentering them, it properly recalculated to the new amounts. Overall a useful software but the fact that the crypto is so problematic is a major issue for me. Paired with the fact that the online and cd versions were coming up with 2 different totals (entries were checked against each other 10 times) and the only resolution was to reenter the mortgage interest section.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is helpful! Guidelines/suggestions sometimes confusing but the job gets done!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax made filing multiple states easier Had helpful screen messages. And best of all, loved the smart automated populating the W2 form screen. It made the filing of the 2 state taxes a breeze.
Date published: 2022-04-18
Rated 5 out of 5 by from easy to use it was great i am so excited to file again next year i dont eben know another tax service
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 883
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from A few improvements needed Yes, I did engage with one of your "experts" and the experience was less than satisfying. First, he kept yawning, loudly! He complained about having to work an 18-hour day. I'm not sure he understood my question (he was a native English speaker). I don't know what he was doing - all I heard was more loud yawning. Finally, I told him exactly which step I was on and that I had no way of finding the State ID that should go with my estimated tax payments from last year (I had searched online). He put me on hold for several minutes, then still didn't know the answer. Finally, I found it myself, further down on the form. It would have been nice if TurboTax had filled it in for me since, obviously, it had that information. My second issue was with the self-created code that TurboTax asked for after my previous year's AGI. The defaults were 12345 for both me and my husband, so I kept them. Then, my first attempt at e-filing was rejected with code IND-031-04. I had looked up the AGI and that was correct, so the problem must have been those self-selected codes "not matching what the IRS had on file". PLEASE add some information about that in the app!
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax makes dealing with the IRS better Even though we wound up using the Standard Deduction TurboTax took us through the process without the headaches we have had in the past.
Date published: 2022-04-18
Rated 4 out of 5 by from It is straight-forward over all This is my first time using it. I had been having CPA office to do my tax before. I really like the convenience. Even though here were few places I had to spend time figuring them out, so it took me more time than I expected. I think next year it would be much easier.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Easy to use, self-guiding and it was free, free, free
Date published: 2022-04-18
Rated 5 out of 5 by from Great TurboTax So easy to use--just fill in the blanks after it has been filled in with last year's info
Date published: 2022-04-18
Rated 5 out of 5 by from Easy! From start to finish it was easy. Step by step directions and tabs if you come across something you’re not 100% about
Date published: 2022-04-18
Rated 2 out of 5 by from Update Crypto Section After getting through almost all of my federal taxes using Home and Business, I read that crypto could only be imported using turbo tax online. After learning this, I ended up creating an online account and duplicating everything. Surprisingly, I was still unable to import my crypto through Binance and after reading a bunch of reviews, there were a ton of others who had the same issues. In total, I had under 500 transactions, so not sure what the issue was, but ultimately found a third-party site that allowed me to import and calculated totals for me. One other thing I found out after doing all of this was that there was a glitch on my mortgage interest section and one of the interest rates wasn't calculating properly. After deleting the 3 entries and reentering them, it properly recalculated to the new amounts. Overall a useful software but the fact that the crypto is so problematic is a major issue for me. Paired with the fact that the online and cd versions were coming up with 2 different totals (entries were checked against each other 10 times) and the only resolution was to reenter the mortgage interest section.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is helpful! Guidelines/suggestions sometimes confusing but the job gets done!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax made filing multiple states easier Had helpful screen messages. And best of all, loved the smart automated populating the W2 form screen. It made the filing of the 2 state taxes a breeze.
Date published: 2022-04-18
Rated 5 out of 5 by from easy to use it was great i am so excited to file again next year i dont eben know another tax service
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 883