TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 1 out of 5 by from Stop upselling me while I'm trying to do my taxes I appreciate how easy it is to file, however, the addition of upsell options and the way they are presented adds rather than detracts to the anxiety of filing taxes. Particularly annoying/unnerving is the way certain options are presented in a manipulative way, i.e. of available options, not all buttons are colored the same. I get that you are trying to herd me towards an option that is ideal for Turbotax... but that's not ideal for me. The reason I'm using Turbotax is because doing taxes without it is more intimidating. In that moment where I start to feel herded, pressured or distracted by the process, Turbotax goes from being 'part of the solution' to 'part of the problem'.
Date published: 2022-04-18
Rated 5 out of 5 by from Fast & Simple! I was having trouble with loading issues on another tax prep site I normally use. After hours and hours of no resolution, I tried Turbo Tax Online Deluxe and I am so impressed! I found my new tax prep service.
Date published: 2022-04-18
Rated 1 out of 5 by from Fees are too high TurboTax has offensive fees. I've been using TurboTax for a couple years now and the prices for things keeps getting higher. I will not be using TurboTax next year.
Date published: 2022-04-18
Rated 4 out of 5 by from Store Bought Version The store bought version was not as easy as the online version, making it take much longer to complete our taxes. It did not import information from previous years like the online version.
Date published: 2022-04-18
Rated 4 out of 5 by from Mostly Easy I was shown pages "to correct" referring to "Child Tax Credit" . I found that very confusing as to why I needed to correct anything since I am not claiming dependents???? Plus, It was NOT easy to "correct".
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax makes filing a breeze... I use the guide me feature to ensure I hit all the areas necessary and helps with not entering info where needed.
Date published: 2022-04-18
Rated 2 out of 5 by from TURBO TAX IS FRUSTRATING Some, but not all expected data is downloaded. Finding what's missing is laborious. When more information is needed, there is no information about which questions are not fully answered.
Date published: 2022-04-18
Rated 3 out of 5 by from not ok My experience was hard. I needed someone to help me.
Date published: 2022-04-18
Rated 5 out of 5 by from EASY PEASY! It was easy and fast. very easy to understand. I love Turbo Tax.
Date published: 2022-04-18
Rated 3 out of 5 by from Difficult Many sections are easy to use; however, I tried to REVISIT several parts but the section would not open. I tried to E-File both Fed and State. Of course, I had to pay for the State. Unfortunately, the Fed rejected which caused the State to reject. When refiling, I would have to pay $25 AGAIN to file state. Turbo Tax should advise you to file Fed first and make sure it doesn't reject before trying to E-File State. My return has not been processed yet from last year even though I filed it in April 2020. Turbo Tax didn't give any instructions about how to handle the AGI for last year's return when it hasn't been processed which caused Fed to reject. I needed to input $0. UGH!!!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 781
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Stop upselling me while I'm trying to do my taxes I appreciate how easy it is to file, however, the addition of upsell options and the way they are presented adds rather than detracts to the anxiety of filing taxes. Particularly annoying/unnerving is the way certain options are presented in a manipulative way, i.e. of available options, not all buttons are colored the same. I get that you are trying to herd me towards an option that is ideal for Turbotax... but that's not ideal for me. The reason I'm using Turbotax is because doing taxes without it is more intimidating. In that moment where I start to feel herded, pressured or distracted by the process, Turbotax goes from being 'part of the solution' to 'part of the problem'.
Date published: 2022-04-18
Rated 5 out of 5 by from Fast & Simple! I was having trouble with loading issues on another tax prep site I normally use. After hours and hours of no resolution, I tried Turbo Tax Online Deluxe and I am so impressed! I found my new tax prep service.
Date published: 2022-04-18
Rated 1 out of 5 by from Fees are too high TurboTax has offensive fees. I've been using TurboTax for a couple years now and the prices for things keeps getting higher. I will not be using TurboTax next year.
Date published: 2022-04-18
Rated 4 out of 5 by from Store Bought Version The store bought version was not as easy as the online version, making it take much longer to complete our taxes. It did not import information from previous years like the online version.
Date published: 2022-04-18
Rated 4 out of 5 by from Mostly Easy I was shown pages "to correct" referring to "Child Tax Credit" . I found that very confusing as to why I needed to correct anything since I am not claiming dependents???? Plus, It was NOT easy to "correct".
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax makes filing a breeze... I use the guide me feature to ensure I hit all the areas necessary and helps with not entering info where needed.
Date published: 2022-04-18
Rated 2 out of 5 by from TURBO TAX IS FRUSTRATING Some, but not all expected data is downloaded. Finding what's missing is laborious. When more information is needed, there is no information about which questions are not fully answered.
Date published: 2022-04-18
Rated 3 out of 5 by from not ok My experience was hard. I needed someone to help me.
Date published: 2022-04-18
Rated 5 out of 5 by from EASY PEASY! It was easy and fast. very easy to understand. I love Turbo Tax.
Date published: 2022-04-18
Rated 3 out of 5 by from Difficult Many sections are easy to use; however, I tried to REVISIT several parts but the section would not open. I tried to E-File both Fed and State. Of course, I had to pay for the State. Unfortunately, the Fed rejected which caused the State to reject. When refiling, I would have to pay $25 AGAIN to file state. Turbo Tax should advise you to file Fed first and make sure it doesn't reject before trying to E-File State. My return has not been processed yet from last year even though I filed it in April 2020. Turbo Tax didn't give any instructions about how to handle the AGI for last year's return when it hasn't been processed which caused Fed to reject. I needed to input $0. UGH!!!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 781