TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 4 out of 5 by from Good result. Searching user forums is inefficient. Good result. Forms appear accurate and in line with irs.gov requirements. Spent hours searching user forums for answers that should have been in the in-app help. My Desktop Premier does not have the chat function. TT phone expert was friendly and helpful - when sharing my screen, she was surprised that the chat function was missing.
Date published: 2022-10-18
Rated 1 out of 5 by from Can't take off audit defense This is the second year in a row I've had issues taking off audit defense. Even though I have it taken off it makes me pay it in order to file my tax returns. I pay it anyway because I don't have time to look up how to fix it before I file. That's $90 I've overpaid for this! Garbage!
Date published: 2022-10-18
Rated 4 out of 5 by from To easy to miss important steps Even thought it has an option to take you through all the steps for filling out a return, I had to be very careful not to miss somehting.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax CPA's are GREAT!!! I was having difficulties with cost basis for some items I had to sell last year on Ebay and Ziena helped me and was super patient, very kind and understanding and extremely helpful. I went from owing a bunch to getting a refund. SO RELIEVED!!!
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax Quick & Complete Good seems complete although upgrades required - easier each year you use it
Date published: 2022-10-18
Rated 4 out of 5 by from Turbotax done a pretty good job Doug.. I'm fine I had a little trouble but everything is fine. I'm glad it's over
Date published: 2022-10-18
Rated 5 out of 5 by from Amazing - so helpful!! we did not use an agent this year no agent was used
Date published: 2022-10-18
Rated 4 out of 5 by from TurboTax Home & Business Version more complicated TY2021 was the first year I used the TurboTax Home & Business (H&B) version to do our jointly-filed personal income tax, since my wife already purchased it to file the income tax for our LLC. I found the H&B version more complicated than the Premier or Deluxe version which I normally bought in previous years. Part of the challenge had to do with the fact that I am not familiar with the questionnaire structure/flow of the H&B version which is different than that of the Premier version. I will have to decide in a few months which TY2022 TurboTax version I would want to use...
Date published: 2022-10-18
Rated 3 out of 5 by from Doesn't work with Apple Keychain password app This mostly worked fine, and easy. But it drove me nuts that to file the return and pay for the State, and to download files from banks, I had to "log in" to the Intuit tax site, and my stored passwords didn't auto fill. Same for credit card info. Every try to copy by hand a complex password? Also, I was anxious to watch a game that already started, but needed to file right away. They need stop weird stuff like that. I also reduced my rating one star because it would not accept if because ad blockers were set on my browser. C'mon man!
Date published: 2022-10-18
Rated 4 out of 5 by from Need better support I ran into a Turbotax software demon that was telling me it needed me to answer questions on, and file Form 3544 for on my Corp CA state return. That form deals with jobs credits and and I had no new hires so it did not apply to me. It was after hours on a weekend so I couldn't talk to anybody and your online support provided no help. I finally somehow got rid of it by unchecking all of the questions on my CA Corp tax return and then re-answering them with the exact same answers and somehow that fixed it. I shouldn't have had to be up till 1 AM scouring the internet with google searches and searching your weak support online portal to only find out the problem is apparently not uncommon, has been around for several years, still has not been fixed, and no clear answer is easy to locate, at least I was not able to locate one that worked.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 64
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good result. Searching user forums is inefficient. Good result. Forms appear accurate and in line with irs.gov requirements. Spent hours searching user forums for answers that should have been in the in-app help. My Desktop Premier does not have the chat function. TT phone expert was friendly and helpful - when sharing my screen, she was surprised that the chat function was missing.
Date published: 2022-10-18
Rated 1 out of 5 by from Can't take off audit defense This is the second year in a row I've had issues taking off audit defense. Even though I have it taken off it makes me pay it in order to file my tax returns. I pay it anyway because I don't have time to look up how to fix it before I file. That's $90 I've overpaid for this! Garbage!
Date published: 2022-10-18
Rated 4 out of 5 by from To easy to miss important steps Even thought it has an option to take you through all the steps for filling out a return, I had to be very careful not to miss somehting.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax CPA's are GREAT!!! I was having difficulties with cost basis for some items I had to sell last year on Ebay and Ziena helped me and was super patient, very kind and understanding and extremely helpful. I went from owing a bunch to getting a refund. SO RELIEVED!!!
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax Quick & Complete Good seems complete although upgrades required - easier each year you use it
Date published: 2022-10-18
Rated 4 out of 5 by from Turbotax done a pretty good job Doug.. I'm fine I had a little trouble but everything is fine. I'm glad it's over
Date published: 2022-10-18
Rated 5 out of 5 by from Amazing - so helpful!! we did not use an agent this year no agent was used
Date published: 2022-10-18
Rated 4 out of 5 by from TurboTax Home & Business Version more complicated TY2021 was the first year I used the TurboTax Home & Business (H&B) version to do our jointly-filed personal income tax, since my wife already purchased it to file the income tax for our LLC. I found the H&B version more complicated than the Premier or Deluxe version which I normally bought in previous years. Part of the challenge had to do with the fact that I am not familiar with the questionnaire structure/flow of the H&B version which is different than that of the Premier version. I will have to decide in a few months which TY2022 TurboTax version I would want to use...
Date published: 2022-10-18
Rated 3 out of 5 by from Doesn't work with Apple Keychain password app This mostly worked fine, and easy. But it drove me nuts that to file the return and pay for the State, and to download files from banks, I had to "log in" to the Intuit tax site, and my stored passwords didn't auto fill. Same for credit card info. Every try to copy by hand a complex password? Also, I was anxious to watch a game that already started, but needed to file right away. They need stop weird stuff like that. I also reduced my rating one star because it would not accept if because ad blockers were set on my browser. C'mon man!
Date published: 2022-10-18
Rated 4 out of 5 by from Need better support I ran into a Turbotax software demon that was telling me it needed me to answer questions on, and file Form 3544 for on my Corp CA state return. That form deals with jobs credits and and I had no new hires so it did not apply to me. It was after hours on a weekend so I couldn't talk to anybody and your online support provided no help. I finally somehow got rid of it by unchecking all of the questions on my CA Corp tax return and then re-answering them with the exact same answers and somehow that fixed it. I shouldn't have had to be up till 1 AM scouring the internet with google searches and searching your weak support online portal to only find out the problem is apparently not uncommon, has been around for several years, still has not been fixed, and no clear answer is easy to locate, at least I was not able to locate one that worked.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 64