TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

(4.6/5 | 18644 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from too many fees it's an overall easy process but there are entirely too many fees and then the extra features which add more fees. by the time you actually reach then you won't a refund because of all the fees.
Date published: 2022-10-18
Rated 1 out of 5 by from I hate that I chose Turbo Tax the actual taxes part was easy and smooth. The upsale was obnoxious and persistant and I couldn't get assistance when I needed it. Rosemary was the only shining light in this whole prcess and even she couldn't solve my problem.
Date published: 2022-10-18
Rated 5 out of 5 by from TurboTax is great - very thorough - good follow up Chat help was great and when there was an issue they worked through it with me
Date published: 2022-10-18
Rated 5 out of 5 by from TubroTax is very smooth TurboTax is very smooth and has very helpful experts
Date published: 2022-10-18
Rated 5 out of 5 by from Easier than visiting the Dentist! I'm a longtime user of TurboTax & will continue to be. It's logical, doesn't require a Doctorate to understand how to use & is a bargain compared to the CPA's I used to use.
Date published: 2022-10-18
Rated 5 out of 5 by from very helpful I never really know what Im doing when it comes to taxes and Turbo Tax makes my life a lot easier.
Date published: 2022-10-18
Rated 5 out of 5 by from Awesome Experience The Turbo Tax Expert I had was knowledgeable, very kind and super friendly as well as patient. I enjoyed speaking with her.
Date published: 2022-10-18
Rated 2 out of 5 by from Disappointed in 2021 Tax Preparation We have been using TurboTax for many many years. This year, it seems that there was a disconnect. It didn't seem like TurboTax knew that we were past customers and I was asked to enter information that they should have had. The other thing that happened is that every time I turned around, I was asked to upgrade or buy another product. Finally, the final and biggest problem was that it was very difficult to get help. The one time I scheduled help, I ended up educating the "helper" with what I needed help. Tonight, the last day to file after the 6 month extension, there was noone to help to answer what I really think was a simple question - yet CRITICAL - question. I am going to have our taxes professionally done next year. I think it will be cheaper and there will be a personal relationship.
Date published: 2022-10-18
Rated 5 out of 5 by from Great tax prrogram Easy to go through. I like that it answers all questions you have with good explanations.
Date published: 2022-10-18
Rated 2 out of 5 by from Buggy, not good at handling K-1 investments The software is very frustrating at handling K-1 investment reporting forms. Many of these K-1 forms have codes for boxes, especially box 20. It won't help you very much with how to handle these. Or for box 16.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 58
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from too many fees it's an overall easy process but there are entirely too many fees and then the extra features which add more fees. by the time you actually reach then you won't a refund because of all the fees.
Date published: 2022-10-18
Rated 1 out of 5 by from I hate that I chose Turbo Tax the actual taxes part was easy and smooth. The upsale was obnoxious and persistant and I couldn't get assistance when I needed it. Rosemary was the only shining light in this whole prcess and even she couldn't solve my problem.
Date published: 2022-10-18
Rated 5 out of 5 by from TurboTax is great - very thorough - good follow up Chat help was great and when there was an issue they worked through it with me
Date published: 2022-10-18
Rated 5 out of 5 by from TubroTax is very smooth TurboTax is very smooth and has very helpful experts
Date published: 2022-10-18
Rated 5 out of 5 by from Easier than visiting the Dentist! I'm a longtime user of TurboTax & will continue to be. It's logical, doesn't require a Doctorate to understand how to use & is a bargain compared to the CPA's I used to use.
Date published: 2022-10-18
Rated 5 out of 5 by from very helpful I never really know what Im doing when it comes to taxes and Turbo Tax makes my life a lot easier.
Date published: 2022-10-18
Rated 5 out of 5 by from Awesome Experience The Turbo Tax Expert I had was knowledgeable, very kind and super friendly as well as patient. I enjoyed speaking with her.
Date published: 2022-10-18
Rated 2 out of 5 by from Disappointed in 2021 Tax Preparation We have been using TurboTax for many many years. This year, it seems that there was a disconnect. It didn't seem like TurboTax knew that we were past customers and I was asked to enter information that they should have had. The other thing that happened is that every time I turned around, I was asked to upgrade or buy another product. Finally, the final and biggest problem was that it was very difficult to get help. The one time I scheduled help, I ended up educating the "helper" with what I needed help. Tonight, the last day to file after the 6 month extension, there was noone to help to answer what I really think was a simple question - yet CRITICAL - question. I am going to have our taxes professionally done next year. I think it will be cheaper and there will be a personal relationship.
Date published: 2022-10-18
Rated 5 out of 5 by from Great tax prrogram Easy to go through. I like that it answers all questions you have with good explanations.
Date published: 2022-10-18
Rated 2 out of 5 by from Buggy, not good at handling K-1 investments The software is very frustrating at handling K-1 investment reporting forms. Many of these K-1 forms have codes for boxes, especially box 20. It won't help you very much with how to handle these. Or for box 16.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 58