TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Own a business
Student
Rated 2 out of 5 by from Simple input but terrible follow through This seemed like the easy and most straight forward program to use. It was pretty easy to navigate but the follow through from TurboTax wasn't very helpful. I opted for the upgraded plans and for the program to dig deeper on deductions but after no deductions were found there was no option to downgrade. I feel like the checkpoints are misleading on upgrades and a way of sucking any more money out of your wallet. Here's a suggestion about the upgrade TurboTax: if you cant find any deductions or benefits towards the tax impact, how about you downgrade your service that reflects your ability to help. When I did use one of the enhanced chat features it was not helpful. They were not able to efile my state taxes due to an error on the TurboTax side so the 50 some odd dollars they charged were not reversed. I got the paper forms filled by this service but still had to do the leg work and file by mail. I would possibly use again but this experience has tarnished my opinion of this company and process. I have used similar services through other companies, the tax info input was a little more tedious but the filing portion was taken care of when I hit file.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent - first time after 25 yrs with HRBLOCK I should have moved to Turbo Tax sooner! Worked extremely well.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Affordable Turbo Tax was way easy and affordable! I love it and will be back next year!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use and understand I love how they explain everything when you have a question. Being able to pay with my refund is great, too.
Date published: 2021-05-17
Rated 5 out of 5 by from If you can follow along, you'll be just fine. I appreciate the information TT continues to add each year. You forget to do something, search feature faster more procise....just appreciate the overall ease of use. I've been using TT since college and it has only gotten better year after year after....
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo tax makes mistakes Miscalculated homebuyer credit due (made it higher). Also live help is not really a live help.
Date published: 2021-05-17
Rated 5 out of 5 by from User friendly for a first time user. In the past, I've paid as much as $600 for services I received for free from TurboTax.
Date published: 2021-05-17
Rated 5 out of 5 by from Super easy and great guidance We try to keep our taxes as simple as we can and then the process on your website is very easy and simple to follow
Date published: 2021-05-17
Rated 5 out of 5 by from VERY HELPFUL! Michelle stayed on the line with me for over an hour trying to figure out why my payment wasn't processing. She was very helpful!
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo tax was easy I got help right away when I needed it and very pleased w the whole process
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 446
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Simple input but terrible follow through This seemed like the easy and most straight forward program to use. It was pretty easy to navigate but the follow through from TurboTax wasn't very helpful. I opted for the upgraded plans and for the program to dig deeper on deductions but after no deductions were found there was no option to downgrade. I feel like the checkpoints are misleading on upgrades and a way of sucking any more money out of your wallet. Here's a suggestion about the upgrade TurboTax: if you cant find any deductions or benefits towards the tax impact, how about you downgrade your service that reflects your ability to help. When I did use one of the enhanced chat features it was not helpful. They were not able to efile my state taxes due to an error on the TurboTax side so the 50 some odd dollars they charged were not reversed. I got the paper forms filled by this service but still had to do the leg work and file by mail. I would possibly use again but this experience has tarnished my opinion of this company and process. I have used similar services through other companies, the tax info input was a little more tedious but the filing portion was taken care of when I hit file.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent - first time after 25 yrs with HRBLOCK I should have moved to Turbo Tax sooner! Worked extremely well.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Affordable Turbo Tax was way easy and affordable! I love it and will be back next year!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use and understand I love how they explain everything when you have a question. Being able to pay with my refund is great, too.
Date published: 2021-05-17
Rated 5 out of 5 by from If you can follow along, you'll be just fine. I appreciate the information TT continues to add each year. You forget to do something, search feature faster more procise....just appreciate the overall ease of use. I've been using TT since college and it has only gotten better year after year after....
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo tax makes mistakes Miscalculated homebuyer credit due (made it higher). Also live help is not really a live help.
Date published: 2021-05-17
Rated 5 out of 5 by from User friendly for a first time user. In the past, I've paid as much as $600 for services I received for free from TurboTax.
Date published: 2021-05-17
Rated 5 out of 5 by from Super easy and great guidance We try to keep our taxes as simple as we can and then the process on your website is very easy and simple to follow
Date published: 2021-05-17
Rated 5 out of 5 by from VERY HELPFUL! Michelle stayed on the line with me for over an hour trying to figure out why my payment wasn't processing. She was very helpful!
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo tax was easy I got help right away when I needed it and very pleased w the whole process
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 446