TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 1 out of 5 by from Turbo Tax is terrible I have use turbo tax for 20years and this version was the worst. Tried to e-file my taxes for 6 hours. My taxes never went thru and of course there was no tech support but you took my money!!!!!
Date published: 2022-04-19
Rated 4 out of 5 by from Instruction to type in full names was not clear The process for filing tax returns was thorough and customer-friendly. However, near the end of filing my tax returms when TurboTax mentioned the MAX IRS audit protection feature, which I paid as part of the TurboTax Deluxe purchase, but before e-filing, TurboTax did not accept my wife's full name for some reason. No matter how many different ways I entered my wife's full name, I was stuck, and therefore could not continue.. By this point, since I was near the end of the entire tax filing process, TurboTax MAX audit protection message led me to believe I was done with tax filing and entering my wife's full names was to enroll into and activate the MAX protection feature. Thinking I was done with completing all the necessary tax info and TurboTax would e-file my tax returns right away, I log out, which TurboTax saved everything up to this point. TurboTax already has all of my personal info on records as I have been a customer for several years and my personal info have not changed since. I usually receive a text message from TurboTax telling me the IRS accepted my e-file tax returns, but I did not. I was at work all day, so I did not get a chance to check up on the status of whether the IRS accepted my tax returns or not. I got worried, and decided to check on this the next morning. Well, lo and behold, to my surprise, after logging into my TurboTax account, sure enough TurboTax did not yet e-file my tax returns, and it re-started the entering full name process again, just after it had said I was protected with its MAX feature. Great. Fantastic So I'm back at where I was stuck before. But this time, I don't know what name variation or combination I entered during a frustratingly length of time, but somehow TurboTax accepted the variation of my wife's full name! Simple, right? Well, simple it is not. This "stuck-entering full-name-step" problem costs me a pretty penny late fee penalty with the IRS. Needless to say, I am not happy with TurboTax, as this part of online filing was not clear, leaving non-accounting pro customers such as myself feeling helpless and no prompt pop-up help message was rendered either, such as after entering names incorrectly 3 times. Nor did FAQ help, and I did not see any listing for a LIVE "professional" link or chat. I will not be using TurboTax again for my next year's tax filing, as its fee have also gone up. Instead, I will file with another tax filing service such as freetaxactusa.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax provided awesome service! I spoke with several agents and they were all very helpful.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Fantastic & Easy to Use TurboTax was quick ad easy to use . It walked me through filing my returns step by step .
Date published: 2022-04-19
Rated 5 out of 5 by from Yea thank you Fast easy if it gets messed up they fix it for you it’s the bomb
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo taxe is amazing My experience with TurboTax was excellent I have no complaints and then my taxes really quick and easy
Date published: 2022-04-19
Rated 5 out of 5 by from Love TurboTax Great experience overall each year I use TurboTax.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax is great! I’ve used it since I started filing taxes when I got my first job!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo tax is Awesome A Great and easy experience filing my taxes, I will use turbo tax every year. They have a very happy customer.
Date published: 2022-04-19
Rated 5 out of 5 by from Quick service I started late in the game, and Karen was able to get my return filed very quickly. She was very responsive and understanding with helping me figure out some new tax situations.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 393
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax is terrible I have use turbo tax for 20years and this version was the worst. Tried to e-file my taxes for 6 hours. My taxes never went thru and of course there was no tech support but you took my money!!!!!
Date published: 2022-04-19
Rated 4 out of 5 by from Instruction to type in full names was not clear The process for filing tax returns was thorough and customer-friendly. However, near the end of filing my tax returms when TurboTax mentioned the MAX IRS audit protection feature, which I paid as part of the TurboTax Deluxe purchase, but before e-filing, TurboTax did not accept my wife's full name for some reason. No matter how many different ways I entered my wife's full name, I was stuck, and therefore could not continue.. By this point, since I was near the end of the entire tax filing process, TurboTax MAX audit protection message led me to believe I was done with tax filing and entering my wife's full names was to enroll into and activate the MAX protection feature. Thinking I was done with completing all the necessary tax info and TurboTax would e-file my tax returns right away, I log out, which TurboTax saved everything up to this point. TurboTax already has all of my personal info on records as I have been a customer for several years and my personal info have not changed since. I usually receive a text message from TurboTax telling me the IRS accepted my e-file tax returns, but I did not. I was at work all day, so I did not get a chance to check up on the status of whether the IRS accepted my tax returns or not. I got worried, and decided to check on this the next morning. Well, lo and behold, to my surprise, after logging into my TurboTax account, sure enough TurboTax did not yet e-file my tax returns, and it re-started the entering full name process again, just after it had said I was protected with its MAX feature. Great. Fantastic So I'm back at where I was stuck before. But this time, I don't know what name variation or combination I entered during a frustratingly length of time, but somehow TurboTax accepted the variation of my wife's full name! Simple, right? Well, simple it is not. This "stuck-entering full-name-step" problem costs me a pretty penny late fee penalty with the IRS. Needless to say, I am not happy with TurboTax, as this part of online filing was not clear, leaving non-accounting pro customers such as myself feeling helpless and no prompt pop-up help message was rendered either, such as after entering names incorrectly 3 times. Nor did FAQ help, and I did not see any listing for a LIVE "professional" link or chat. I will not be using TurboTax again for my next year's tax filing, as its fee have also gone up. Instead, I will file with another tax filing service such as freetaxactusa.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax provided awesome service! I spoke with several agents and they were all very helpful.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Fantastic & Easy to Use TurboTax was quick ad easy to use . It walked me through filing my returns step by step .
Date published: 2022-04-19
Rated 5 out of 5 by from Yea thank you Fast easy if it gets messed up they fix it for you it’s the bomb
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo taxe is amazing My experience with TurboTax was excellent I have no complaints and then my taxes really quick and easy
Date published: 2022-04-19
Rated 5 out of 5 by from Love TurboTax Great experience overall each year I use TurboTax.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax is great! I’ve used it since I started filing taxes when I got my first job!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo tax is Awesome A Great and easy experience filing my taxes, I will use turbo tax every year. They have a very happy customer.
Date published: 2022-04-19
Rated 5 out of 5 by from Quick service I started late in the game, and Karen was able to get my return filed very quickly. She was very responsive and understanding with helping me figure out some new tax situations.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 393