TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

(4.6/5 | 18644 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Timely and honest response Very appropriate if you want to file on your own. Easy to use and you can expect great customer service.
Date published: 2022-10-03
Rated 5 out of 5 by from First Time This was my first time using Turbo Tax Live. It saved me a lot of time. Diane was amazing
Date published: 2022-10-03
Rated 5 out of 5 by from Great Program and Service Service was great on every call, last tech Sergio was the absolute best!!
Date published: 2022-10-03
Rated 4 out of 5 by from Turbotax has been my goto tax program > 10 years. This year I'm forced to mail my tax returns due to trouble with updating my program. I'm looking for a replacement for Turbotax at this time.
Date published: 2022-10-03
Rated 5 out of 5 by from TurboTax is THE one stop tool for personal taxes My complex personal tax situation was easily handled by Tracy
Date published: 2022-10-03
Rated 1 out of 5 by from TurboTax Full Service Product is Bad I want to be clear that this is NOT a review of the Tax Experts who helped me. They were all great. However, the TurboTax Full Service product is horrible. I had to start from scratch with new Tax Experts multiple times due to technical glitches. I probably spent 20+ hours on the phone with TurboTax customer service and various representatives. I interacted with multiple Tax Experts because the system would kick me out or not properly assign my case to an Expert (even when I had been contacted by them). There were so many technical issues that the poor Tax Experts and I had to deal with, and the TurboTax Full Service product interface is not user friendly at all. I will not be using TurboTax Full Service again. The Tax Experts themselves are fantastic, but the interface is horrible.
Date published: 2022-10-03
Rated 5 out of 5 by from Turbo Tax Susan was attentive and nice.. and did her job in a timely fashion..
Date published: 2022-10-03
Rated 5 out of 5 by from Great service My turbo tax expert did a fantastic job providing amazing service.
Date published: 2022-10-03
Rated 2 out of 5 by from TurboTax has some serious software quality issues I had to talk to 6 people to get my return filed and the software asked me several additional questions after my draft return was completed, which screwed up my return. There are also bugs in the UI like having to check a checkbox and then uncheck it to proceed to the next page. I think customers have a higher expectation of quality around processes as important as tax preparation. If TurboTax is going to maintain a stranglehold on tax preparation profits, it would be really cool if they made it a top notch experience.
Date published: 2022-10-03
Rated 5 out of 5 by from TurboTax is very good. TTax is a very good program, but seems to get more difficult to use each year. I've been using TTax for > 20 years, and it used to do all the heavy lifting for you. Now, it sometimes asks questions that are difficult to answer. TTax Box Numbers and Names don't always correspond with the 1099-R, e.g., TTax says Box 12 is FATCA, but on the actual 1099-R, Box 12 is State Tax Withheld ! Just one example. Each year, TTax requires that I be more knowledgeable about the taxes to answer some of the questions. I'm not a CPA; I want TTax to keep everything simple !
Date published: 2022-10-03
All TurboTax® Offerings Reviews - Page 278
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Timely and honest response Very appropriate if you want to file on your own. Easy to use and you can expect great customer service.
Date published: 2022-10-03
Rated 5 out of 5 by from First Time This was my first time using Turbo Tax Live. It saved me a lot of time. Diane was amazing
Date published: 2022-10-03
Rated 5 out of 5 by from Great Program and Service Service was great on every call, last tech Sergio was the absolute best!!
Date published: 2022-10-03
Rated 4 out of 5 by from Turbotax has been my goto tax program > 10 years. This year I'm forced to mail my tax returns due to trouble with updating my program. I'm looking for a replacement for Turbotax at this time.
Date published: 2022-10-03
Rated 5 out of 5 by from TurboTax is THE one stop tool for personal taxes My complex personal tax situation was easily handled by Tracy
Date published: 2022-10-03
Rated 1 out of 5 by from TurboTax Full Service Product is Bad I want to be clear that this is NOT a review of the Tax Experts who helped me. They were all great. However, the TurboTax Full Service product is horrible. I had to start from scratch with new Tax Experts multiple times due to technical glitches. I probably spent 20+ hours on the phone with TurboTax customer service and various representatives. I interacted with multiple Tax Experts because the system would kick me out or not properly assign my case to an Expert (even when I had been contacted by them). There were so many technical issues that the poor Tax Experts and I had to deal with, and the TurboTax Full Service product interface is not user friendly at all. I will not be using TurboTax Full Service again. The Tax Experts themselves are fantastic, but the interface is horrible.
Date published: 2022-10-03
Rated 5 out of 5 by from Turbo Tax Susan was attentive and nice.. and did her job in a timely fashion..
Date published: 2022-10-03
Rated 5 out of 5 by from Great service My turbo tax expert did a fantastic job providing amazing service.
Date published: 2022-10-03
Rated 2 out of 5 by from TurboTax has some serious software quality issues I had to talk to 6 people to get my return filed and the software asked me several additional questions after my draft return was completed, which screwed up my return. There are also bugs in the UI like having to check a checkbox and then uncheck it to proceed to the next page. I think customers have a higher expectation of quality around processes as important as tax preparation. If TurboTax is going to maintain a stranglehold on tax preparation profits, it would be really cool if they made it a top notch experience.
Date published: 2022-10-03
Rated 5 out of 5 by from TurboTax is very good. TTax is a very good program, but seems to get more difficult to use each year. I've been using TTax for > 20 years, and it used to do all the heavy lifting for you. Now, it sometimes asks questions that are difficult to answer. TTax Box Numbers and Names don't always correspond with the 1099-R, e.g., TTax says Box 12 is FATCA, but on the actual 1099-R, Box 12 is State Tax Withheld ! Just one example. Each year, TTax requires that I be more knowledgeable about the taxes to answer some of the questions. I'm not a CPA; I want TTax to keep everything simple !
Date published: 2022-10-03
All TurboTax® Offerings Reviews - Page 278