TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Own a business
Student
Rated 1 out of 5 by from turbo tax was terrible Right from the start could not load turbo tax business. It would lock up on a white screen. After numerous attempts and wasted hours contacted Turbo Tax support. Support had me make many changes on my PC and was then was able to load software but again much wasted time. Was able to complete my taxes but when I attempted to E-File I got an error message which stated "We're experiencing Internet transmission problems. Your transmission did not go through. Intuit's electronic filing center did not receive your returns. After several days of searching for a fix I contact tech support. Again many changes made to Laptop with no resuts. I was told that the problem was in my modem so we rebooted still the same error message. Took my laptop to a friend connected to her router and attempted to E-file. No luck I guess my modem was not the problem. Not a happy camper!!!
Date published: 2021-09-15
Rated 1 out of 5 by from What a Nightmare!! Spent a total of 4 hours on the phone with tech support because Turbo Tax Federal and State would not download. Had to continue to adjust display settings to get it to work.
Date published: 2021-09-15
Rated 4 out of 5 by from TurboTax Business 2020 Of course the software was good but not including any guidance, help sections, or information about how to input PPP loans and/or forgiveness, is ridiculous. It took me hours to figure out how to enter the numbers correctly when you could have just added a few simple questions to allow us to enter the information so that you could populate the information into the return without this hassle.
Date published: 2021-09-15
Rated 5 out of 5 by from Great work Just easy to work with. Easy as 1 2 3 all u need is your info
Date published: 2021-09-15
Rated 2 out of 5 by from I'm considering switching to H & R Block next year I found that it was VERY DIFFICULT to reach a TT expert.
Date published: 2021-09-15
Rated 5 out of 5 by from Outstanding CPA Assistance The CPAs that assisted with questions, were very helpful!
Date published: 2021-09-15
Rated 5 out of 5 by from Amber is Amazing!!! Was having so many issues with my taxes which were supposed to be filed in March but never were for some reason. Very complicated process Amber was a so helpful honestly we could not have figured it out without her. Great Site, Wonderful tool for taking care of your taxes!
Date published: 2021-09-15
Rated 4 out of 5 by from Good as Usual It works well. One improvement would be to have a comparative screen, previous year to current year, for both fed and state returns anytime you want to refer to it during the preparation of the returns
Date published: 2021-09-15
Rated 5 out of 5 by from Minimal problems Most issues were do to late changes to tax law. All fine in the end.
Date published: 2021-09-15
Rated 5 out of 5 by from Turbotax Works Great but Answers are Hard to Find I love using Turbotax for doing my business and personal taxes. But trying to find answers to questions are really hard to find.
Date published: 2021-09-15
All TurboTax® Offerings Reviews - Page 13
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from turbo tax was terrible Right from the start could not load turbo tax business. It would lock up on a white screen. After numerous attempts and wasted hours contacted Turbo Tax support. Support had me make many changes on my PC and was then was able to load software but again much wasted time. Was able to complete my taxes but when I attempted to E-File I got an error message which stated "We're experiencing Internet transmission problems. Your transmission did not go through. Intuit's electronic filing center did not receive your returns. After several days of searching for a fix I contact tech support. Again many changes made to Laptop with no resuts. I was told that the problem was in my modem so we rebooted still the same error message. Took my laptop to a friend connected to her router and attempted to E-file. No luck I guess my modem was not the problem. Not a happy camper!!!
Date published: 2021-09-15
Rated 1 out of 5 by from What a Nightmare!! Spent a total of 4 hours on the phone with tech support because Turbo Tax Federal and State would not download. Had to continue to adjust display settings to get it to work.
Date published: 2021-09-15
Rated 4 out of 5 by from TurboTax Business 2020 Of course the software was good but not including any guidance, help sections, or information about how to input PPP loans and/or forgiveness, is ridiculous. It took me hours to figure out how to enter the numbers correctly when you could have just added a few simple questions to allow us to enter the information so that you could populate the information into the return without this hassle.
Date published: 2021-09-15
Rated 5 out of 5 by from Great work Just easy to work with. Easy as 1 2 3 all u need is your info
Date published: 2021-09-15
Rated 2 out of 5 by from I'm considering switching to H & R Block next year I found that it was VERY DIFFICULT to reach a TT expert.
Date published: 2021-09-15
Rated 5 out of 5 by from Outstanding CPA Assistance The CPAs that assisted with questions, were very helpful!
Date published: 2021-09-15
Rated 5 out of 5 by from Amber is Amazing!!! Was having so many issues with my taxes which were supposed to be filed in March but never were for some reason. Very complicated process Amber was a so helpful honestly we could not have figured it out without her. Great Site, Wonderful tool for taking care of your taxes!
Date published: 2021-09-15
Rated 4 out of 5 by from Good as Usual It works well. One improvement would be to have a comparative screen, previous year to current year, for both fed and state returns anytime you want to refer to it during the preparation of the returns
Date published: 2021-09-15
Rated 5 out of 5 by from Minimal problems Most issues were do to late changes to tax law. All fine in the end.
Date published: 2021-09-15
Rated 5 out of 5 by from Turbotax Works Great but Answers are Hard to Find I love using Turbotax for doing my business and personal taxes. But trying to find answers to questions are really hard to find.
Date published: 2021-09-15
All TurboTax® Offerings Reviews - Page 13