TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 3 out of 5 by from Easy Super easy to navigate and use - would recommend to anyone.
Date published: 2022-05-29
Rated 5 out of 5 by from pretty easy pretty easy , i learned a thing or two about taxes
Date published: 2022-05-29
Rated 1 out of 5 by from Efficient The app was efficient, It’s nice to have this available although the live operator was not good at all!! She seemed upset and put off by having to help me!! She was aggravated and quite honestly made me feel stupid. In the end she did not help me at all and told me to call back and get a different operator to help me. She had no clue what she was doing and it really upset me!
Date published: 2022-05-29
Rated 5 out of 5 by from Consistently awesome service! TurboTax is always top notch and remains my go-to for filing taxes
Date published: 2022-05-29
Rated 5 out of 5 by from Simple and Easy Turbo Tax was very simple and easy to follow. They double checked my work. I highly recommend.
Date published: 2022-05-29
Rated 5 out of 5 by from Turbo Tax is fantastic Turbo Tax is fantastic. I thought it was going to be painful as I hate doing extensive paperwork. But it was pretty cool.
Date published: 2022-05-29
Rated 2 out of 5 by from Bounced around and wrong information I was bounced around between reviewers. Each time I would get a secure message to log in, and then see that I was reassigned to someone else - not for a reason of expertise, but just because of staffing. When I finally had someone start my review, there was miscommunication/misunderstanding on elements of my retirement contributions (which is why I sought full service in the first place - to help make sure the information was correct and to clarify types of funds and tax implications). Had to go to an external entity to review my materials and then tell Turbo Tax consultants how to review the materials. So I paid $250+ to do my own taxes. Would not recommend in the future.
Date published: 2022-05-29
Rated 2 out of 5 by from Its deceiving It constantly tells you that you're almost done when you're actually one or two hoops of fire away from getting anything done.
Date published: 2022-05-29
Rated 4 out of 5 by from Premier Easy to use. Entering and downloading brokerage seems to have improved this year
Date published: 2022-05-29
Rated 5 out of 5 by from Thank you to the live experts! I was extremely stressed trying to do my own taxes using TurboTax as we had several complicated issues to address, including multiple rentals across several states, educational expenses, childcare expenses, and being duel military. One of our rentals had sold, another had significant depreciation and my husband retired from the military. I was getting very frustrated trying to do everything myself as I was getting wildly varying owes/returns, so eventually turned everything over to a TurboTax Live expert. It was a huge weight off my shoulders.
Date published: 2022-05-29
All TurboTax® Offerings Reviews - Page 107
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy Super easy to navigate and use - would recommend to anyone.
Date published: 2022-05-29
Rated 5 out of 5 by from pretty easy pretty easy , i learned a thing or two about taxes
Date published: 2022-05-29
Rated 1 out of 5 by from Efficient The app was efficient, It’s nice to have this available although the live operator was not good at all!! She seemed upset and put off by having to help me!! She was aggravated and quite honestly made me feel stupid. In the end she did not help me at all and told me to call back and get a different operator to help me. She had no clue what she was doing and it really upset me!
Date published: 2022-05-29
Rated 5 out of 5 by from Consistently awesome service! TurboTax is always top notch and remains my go-to for filing taxes
Date published: 2022-05-29
Rated 5 out of 5 by from Simple and Easy Turbo Tax was very simple and easy to follow. They double checked my work. I highly recommend.
Date published: 2022-05-29
Rated 5 out of 5 by from Turbo Tax is fantastic Turbo Tax is fantastic. I thought it was going to be painful as I hate doing extensive paperwork. But it was pretty cool.
Date published: 2022-05-29
Rated 2 out of 5 by from Bounced around and wrong information I was bounced around between reviewers. Each time I would get a secure message to log in, and then see that I was reassigned to someone else - not for a reason of expertise, but just because of staffing. When I finally had someone start my review, there was miscommunication/misunderstanding on elements of my retirement contributions (which is why I sought full service in the first place - to help make sure the information was correct and to clarify types of funds and tax implications). Had to go to an external entity to review my materials and then tell Turbo Tax consultants how to review the materials. So I paid $250+ to do my own taxes. Would not recommend in the future.
Date published: 2022-05-29
Rated 2 out of 5 by from Its deceiving It constantly tells you that you're almost done when you're actually one or two hoops of fire away from getting anything done.
Date published: 2022-05-29
Rated 4 out of 5 by from Premier Easy to use. Entering and downloading brokerage seems to have improved this year
Date published: 2022-05-29
Rated 5 out of 5 by from Thank you to the live experts! I was extremely stressed trying to do my own taxes using TurboTax as we had several complicated issues to address, including multiple rentals across several states, educational expenses, childcare expenses, and being duel military. One of our rentals had sold, another had significant depreciation and my husband retired from the military. I was getting very frustrated trying to do everything myself as I was getting wildly varying owes/returns, so eventually turned everything over to a TurboTax Live expert. It was a huge weight off my shoulders.
Date published: 2022-05-29
All TurboTax® Offerings Reviews - Page 107