TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 3 out of 5 by from EFILE FAILURE I repeatedly tried to efile and paid my state efile fee. I used TT last year, transferred my AGI, confirmed, and I even requested an IRS transcript to confirm, repeatedly validated each of our PINS, and called the support line,. None of this resolved the issue. My Premier Support advice was to wait a day and repeat e-file. Think I have done that more than a dozen times, now. To get a rating more than 3, I would expect that tax software should refund the extra efile charge when you are not actually able to efile.
Date published: 2021-05-15
Rated 5 out of 5 by from Easy going Non Stressful and very easy to use. I paid the same amount of taxes as I would have by using a CPA
Date published: 2021-05-15
Rated 4 out of 5 by from Pretty Good! Except for a few weird glitches - for example a street address for my bank which only gave a P.O. address - all was good!
Date published: 2021-05-15
Rated 5 out of 5 by from Very Easy You make it very easy to file your taxes!! No stress super easy!!
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax Deluxe is very good but could be better It seems to me that you really don't need to send me a code by telephone to accept my credit card payment. That seems to be a stupid complication. Also, when there are glitches, etc. on the forms that need to be corrected or filled in, the way you highlight them becomes less and less intuitive to me as I get older. I'm not sure I'll understand those prompts next year.
Date published: 2021-05-15
Rated 5 out of 5 by from My go-to tax return preparer for years I've liked the convenience of working with TurboTax to prepare my tax returns on-line. They walk you through all the steps, and you can log off and return anytime. They can populate some fields with information from the previous year's return. You can log in anytime throughout the year and see previous years' returns, if you haven't bothered to print them out.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is AWESOME!!! Super easy to use and very clear!! I have been using Turbo tax for years and every year it gets easier and simpler to use.
Date published: 2021-05-15
Rated 5 out of 5 by from accurate, reliable program We have used TurboTax Premier for more than 15 years. Switched to online a couple of years ago because our computer is so old, it can't be updated to accept the newer software. Online was so easy to use, no problems, no hassles.
Date published: 2021-05-15
Rated 3 out of 5 by from May Hire Tax Pro for 2021 I've used TurboTax for years. With a Family HDP and HSA I don't have confidence that TurboTax is handling that situation correctly. The questions get confusing and tries to assume my spouse had a break in coverage. They should fix this. It's been an issue since at least 2017.
Date published: 2021-05-15
Rated 1 out of 5 by from Getting worse and more expensive every year Turbo Tax did not recognize me nor do they have a contact number to call customer service. I have been with Turbo Tax for over 10 years and they don't recognize me? I entered my phone number and email which haven't changed in over 10 years and even answered all the questions. I almost gave up and took a lucky guess at my password. I'm seriously thinking of filing on my own with paperwork next year. I owe every year and its not my biggest refund yet as advertised. Thanks for nothing.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 954
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from EFILE FAILURE I repeatedly tried to efile and paid my state efile fee. I used TT last year, transferred my AGI, confirmed, and I even requested an IRS transcript to confirm, repeatedly validated each of our PINS, and called the support line,. None of this resolved the issue. My Premier Support advice was to wait a day and repeat e-file. Think I have done that more than a dozen times, now. To get a rating more than 3, I would expect that tax software should refund the extra efile charge when you are not actually able to efile.
Date published: 2021-05-15
Rated 5 out of 5 by from Easy going Non Stressful and very easy to use. I paid the same amount of taxes as I would have by using a CPA
Date published: 2021-05-15
Rated 4 out of 5 by from Pretty Good! Except for a few weird glitches - for example a street address for my bank which only gave a P.O. address - all was good!
Date published: 2021-05-15
Rated 5 out of 5 by from Very Easy You make it very easy to file your taxes!! No stress super easy!!
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax Deluxe is very good but could be better It seems to me that you really don't need to send me a code by telephone to accept my credit card payment. That seems to be a stupid complication. Also, when there are glitches, etc. on the forms that need to be corrected or filled in, the way you highlight them becomes less and less intuitive to me as I get older. I'm not sure I'll understand those prompts next year.
Date published: 2021-05-15
Rated 5 out of 5 by from My go-to tax return preparer for years I've liked the convenience of working with TurboTax to prepare my tax returns on-line. They walk you through all the steps, and you can log off and return anytime. They can populate some fields with information from the previous year's return. You can log in anytime throughout the year and see previous years' returns, if you haven't bothered to print them out.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is AWESOME!!! Super easy to use and very clear!! I have been using Turbo tax for years and every year it gets easier and simpler to use.
Date published: 2021-05-15
Rated 5 out of 5 by from accurate, reliable program We have used TurboTax Premier for more than 15 years. Switched to online a couple of years ago because our computer is so old, it can't be updated to accept the newer software. Online was so easy to use, no problems, no hassles.
Date published: 2021-05-15
Rated 3 out of 5 by from May Hire Tax Pro for 2021 I've used TurboTax for years. With a Family HDP and HSA I don't have confidence that TurboTax is handling that situation correctly. The questions get confusing and tries to assume my spouse had a break in coverage. They should fix this. It's been an issue since at least 2017.
Date published: 2021-05-15
Rated 1 out of 5 by from Getting worse and more expensive every year Turbo Tax did not recognize me nor do they have a contact number to call customer service. I have been with Turbo Tax for over 10 years and they don't recognize me? I entered my phone number and email which haven't changed in over 10 years and even answered all the questions. I almost gave up and took a lucky guess at my password. I'm seriously thinking of filing on my own with paperwork next year. I owe every year and its not my biggest refund yet as advertised. Thanks for nothing.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 954