TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 5 out of 5 by from Very happy with my 1st experience! All professionals were excellent, responsive and detail oriented. I felt very well supported through the entire process.
Date published: 2022-06-01
Rated 4 out of 5 by from David was very helpful I spoke with David through Live Chat. He did a great job helping me understand how to get the greatest return.
Date published: 2022-06-01
Rated 5 out of 5 by from Turbo Tax is Awesome !!! I always file now with Turbo Tax, this year Turbo Tax assigned Marcelina to process our request and she went straight to work. Marcelina took the time to explain to us any issues or questions we presented and continuously asked us throughout the process if we had any questions for her. Marcelina is Awesome !!!
Date published: 2022-06-01
Rated 5 out of 5 by from great help with a first time doing it on my own . I was scared but ok now that i got it done even if i owe the IRS.
Date published: 2022-06-01
Rated 5 out of 5 by from TurboTax is awsome it was a great experience with turbo tax. I worked with several professionals that helped me maximize my return
Date published: 2022-06-01
Rated 4 out of 5 by from Good To expensive try doing it yourself first and go with your first mind
Date published: 2022-06-01
Rated 5 out of 5 by from turbotax is amazing its really really really really great mates keep on truckin
Date published: 2022-06-01
Rated 5 out of 5 by from Easy I really enjoyed using TurboTax to get my taxes back this year it was easy
Date published: 2022-06-01
Rated 5 out of 5 by from Quick, simple and easy Scanned, plugged in info while riding public transit. Finished before my stop
Date published: 2022-06-01
Rated 1 out of 5 by from I would not use Turbotax Live Full Service again The experience was very disappointing. Although TurboTax Live Full Service is marketed to be for everyone. My tax situation is clearly too complex for TT Live. My experience was not good from the start. First of all, the assistant didn't really understand the complexity of the return and did not match a capable expert for me from the start. The first expert assigned to me dropped me after months of working on the return without any heads-up. I had to be transferred to another person and re-start the process again. This leads to the delay of my filing and many hours of rework. Secondly, I was not able to review my return details to ensure my returns are done accurately. The only figures provided to me are a couple of summarized numbers for tax payment. My expert had to manually download and upload certain forms for me for my questions and he was unable to provide the federal form for my review because the software does not allow it. How will I have comfort on the level of accuracy if I am not able to review the form. Lastly, my expert also mentioned my tax situation is very complex and Turbotax Live may not be best suited for this situation and the software does not explain the tracing of certain calculations very well. It would be better for me to go to a local CPA for my type of situation. The whole experience was exhausting and time consuming. I would not use TT Live service again
Date published: 2022-06-01
All TurboTax® Offerings Reviews - Page 95
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very happy with my 1st experience! All professionals were excellent, responsive and detail oriented. I felt very well supported through the entire process.
Date published: 2022-06-01
Rated 4 out of 5 by from David was very helpful I spoke with David through Live Chat. He did a great job helping me understand how to get the greatest return.
Date published: 2022-06-01
Rated 5 out of 5 by from Turbo Tax is Awesome !!! I always file now with Turbo Tax, this year Turbo Tax assigned Marcelina to process our request and she went straight to work. Marcelina took the time to explain to us any issues or questions we presented and continuously asked us throughout the process if we had any questions for her. Marcelina is Awesome !!!
Date published: 2022-06-01
Rated 5 out of 5 by from great help with a first time doing it on my own . I was scared but ok now that i got it done even if i owe the IRS.
Date published: 2022-06-01
Rated 5 out of 5 by from TurboTax is awsome it was a great experience with turbo tax. I worked with several professionals that helped me maximize my return
Date published: 2022-06-01
Rated 4 out of 5 by from Good To expensive try doing it yourself first and go with your first mind
Date published: 2022-06-01
Rated 5 out of 5 by from turbotax is amazing its really really really really great mates keep on truckin
Date published: 2022-06-01
Rated 5 out of 5 by from Easy I really enjoyed using TurboTax to get my taxes back this year it was easy
Date published: 2022-06-01
Rated 5 out of 5 by from Quick, simple and easy Scanned, plugged in info while riding public transit. Finished before my stop
Date published: 2022-06-01
Rated 1 out of 5 by from I would not use Turbotax Live Full Service again The experience was very disappointing. Although TurboTax Live Full Service is marketed to be for everyone. My tax situation is clearly too complex for TT Live. My experience was not good from the start. First of all, the assistant didn't really understand the complexity of the return and did not match a capable expert for me from the start. The first expert assigned to me dropped me after months of working on the return without any heads-up. I had to be transferred to another person and re-start the process again. This leads to the delay of my filing and many hours of rework. Secondly, I was not able to review my return details to ensure my returns are done accurately. The only figures provided to me are a couple of summarized numbers for tax payment. My expert had to manually download and upload certain forms for me for my questions and he was unable to provide the federal form for my review because the software does not allow it. How will I have comfort on the level of accuracy if I am not able to review the form. Lastly, my expert also mentioned my tax situation is very complex and Turbotax Live may not be best suited for this situation and the software does not explain the tracing of certain calculations very well. It would be better for me to go to a local CPA for my type of situation. The whole experience was exhausting and time consuming. I would not use TT Live service again
Date published: 2022-06-01
All TurboTax® Offerings Reviews - Page 95