TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Big change this year - for the worse A bunch of "shortcuts" new this year, that are actually deadends. The walk-through format used to be just that, and much easier. Also, the constant up-sell requests are pathetic and annoying.
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax was much more difficult to use previously Using TurboTax this year was far more difficult than previous years and I've been using TurboTax for many years. This year TurboTax did not import essential data from prior years, meaning I had to manually type in all the boilerplate user info and prior year info. Also, for some reason TurboTax felt clumsy to use relative to prior years.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax gets the job done Turbo Tax always comes through for me. Easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from Many Years of Wonderful Service I have used Turbo Tax for myself and family for over 3 years. The platform is easy to follow and the representatives are always helpful, if I have an issue. I will continue to use Turbo Tax.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax is mostly very good I’ve used Turbo Tax for decades. Turbo Tax walks me through everything one by one so I’m confident I haven't missed anything important. Each time I have a question I can usually figure it out from the information on the screen or by clicking a link. When I can't determine the answer, I have enough info to ask the right question on the internet. This year however Turbo Tax caused 2 frustrating problems. 1. The "On Demand Guidance" help windows use 8 point font. Most courts and lawyers recommend using 12 pt on legal documents. Most people have difficulty with small fonts. If the topic is difficult to understand it is far worse if the words are difficult to read. I could not find anyplace in the program that would allow me to increase the font. If I had low vision I could not have used Turbo Tax at all. 2. One question used incorrect words that caused me to report half of the correct Economic Impact Payment. I had to go back later & correct the quantity. Turbo Tax asked, "Enter your third round payment . . . as it appears on your letter 6475. . . ." We are MFJ and my husband & I each got a letter with $2,100 on it. I entered $2,100 as it appeared on my letter. Then Turbo Tax asked, "If you or [wife's name] got multiple payments . . . enter the total, or 0 if you didn't get a payment." Neither of us received multiple payments. Since the question said OR it wasn't asking for the total of 2 people. I later realized Turbo Tax wanted me to add the amounts from each of our letters together for a total of $4,200. The language is misleading. Misleading is not acceptable for a tax program.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax review The instructions and way of amending a return are not clear and time consuming
Date published: 2022-04-19
Rated 5 out of 5 by from Good job Turbo Tax! Turbo Tax has never let me down during tax season.. I am happy when I get the opportunity to get my return done with Turbo Tax. It is a excellent tool.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo tax is sharing your personal info FORCED TO PAY FOR A FREE SERVICE THEN YOU HAVE TO SHARE INFO
Date published: 2022-04-19
Rated 5 out of 5 by from 2020 TT Premier ..... TT is awesome! Ive been utilizing TT since the 90's and it has changed over the years improving with my life changes, home ownership sale of home new home business now farming. It is probably the best software for tax purposes on the market.
Date published: 2022-04-19
Rated 1 out of 5 by from Last year we buy TurboTax...after 20 years! There is a glitch in e-filing causing the program to be circular. It was unclear to my Dad whether the file had gone electronically or not. After we looked at it together the day after taxes were due, I confirmed it was in fact a glitch. This is THE last year we will buy TurboTax. The extra fees for our "free filing" are ridiculous! This is false advertising.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 837
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Big change this year - for the worse A bunch of "shortcuts" new this year, that are actually deadends. The walk-through format used to be just that, and much easier. Also, the constant up-sell requests are pathetic and annoying.
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax was much more difficult to use previously Using TurboTax this year was far more difficult than previous years and I've been using TurboTax for many years. This year TurboTax did not import essential data from prior years, meaning I had to manually type in all the boilerplate user info and prior year info. Also, for some reason TurboTax felt clumsy to use relative to prior years.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax gets the job done Turbo Tax always comes through for me. Easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from Many Years of Wonderful Service I have used Turbo Tax for myself and family for over 3 years. The platform is easy to follow and the representatives are always helpful, if I have an issue. I will continue to use Turbo Tax.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax is mostly very good I’ve used Turbo Tax for decades. Turbo Tax walks me through everything one by one so I’m confident I haven't missed anything important. Each time I have a question I can usually figure it out from the information on the screen or by clicking a link. When I can't determine the answer, I have enough info to ask the right question on the internet. This year however Turbo Tax caused 2 frustrating problems. 1. The "On Demand Guidance" help windows use 8 point font. Most courts and lawyers recommend using 12 pt on legal documents. Most people have difficulty with small fonts. If the topic is difficult to understand it is far worse if the words are difficult to read. I could not find anyplace in the program that would allow me to increase the font. If I had low vision I could not have used Turbo Tax at all. 2. One question used incorrect words that caused me to report half of the correct Economic Impact Payment. I had to go back later & correct the quantity. Turbo Tax asked, "Enter your third round payment . . . as it appears on your letter 6475. . . ." We are MFJ and my husband & I each got a letter with $2,100 on it. I entered $2,100 as it appeared on my letter. Then Turbo Tax asked, "If you or [wife's name] got multiple payments . . . enter the total, or 0 if you didn't get a payment." Neither of us received multiple payments. Since the question said OR it wasn't asking for the total of 2 people. I later realized Turbo Tax wanted me to add the amounts from each of our letters together for a total of $4,200. The language is misleading. Misleading is not acceptable for a tax program.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax review The instructions and way of amending a return are not clear and time consuming
Date published: 2022-04-19
Rated 5 out of 5 by from Good job Turbo Tax! Turbo Tax has never let me down during tax season.. I am happy when I get the opportunity to get my return done with Turbo Tax. It is a excellent tool.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo tax is sharing your personal info FORCED TO PAY FOR A FREE SERVICE THEN YOU HAVE TO SHARE INFO
Date published: 2022-04-19
Rated 5 out of 5 by from 2020 TT Premier ..... TT is awesome! Ive been utilizing TT since the 90's and it has changed over the years improving with my life changes, home ownership sale of home new home business now farming. It is probably the best software for tax purposes on the market.
Date published: 2022-04-19
Rated 1 out of 5 by from Last year we buy TurboTax...after 20 years! There is a glitch in e-filing causing the program to be circular. It was unclear to my Dad whether the file had gone electronically or not. After we looked at it together the day after taxes were due, I confirmed it was in fact a glitch. This is THE last year we will buy TurboTax. The extra fees for our "free filing" are ridiculous! This is false advertising.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 837