TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 4 out of 5 by from Love TurboTax but had a glitch this time We've used TurboTax for years and no issues using the Deluxe package. This year we had to upgrade to Premier due to my husband cashing in a few very small mutual bonds and the Deluxe package doesn't let you enter that form. It wouldn't accept one of the drop-down menu options in that section and I had to reach out to the help desk. My service technician was excellent and even her boss struggled to figure out what to do about the issue. I finally had to make up a date that was greater than one year so that it would let me file my taxes (which the tech said wouldn't be an issue for the IRS). This honestly is the only time I've ever had an issue but thankfully we resolved it in about 30 minutes of walking through the problem.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax very easy to file. Had rejection from IRS .The issue was quickly fix and filed . Turbo Tax came to my rescue.
Date published: 2021-05-16
Rated 5 out of 5 by from AWESOME VERY INFORMATIVE; ANSWER ALL YOUR QUESTIONS AND MAKE SURE YOU DOCUMENTS ARE COMPLETE.
Date published: 2021-05-16
Rated 3 out of 5 by from Too complicated and too hard to reach a real perso Each year Turbo tax gets more complicate. Turbotax is very difficult where it is very hard to get ahold of a live person. If same next year I will not use TURBOTAX. I have been using for over 30 years.
Date published: 2021-05-16
Rated 3 out of 5 by from Program Glitches I had no problems initially completing the return in April. But when I came back in May to run a final check and file electronically. The program would not update about a dozen times I kept getting Microsoft Installer error 1603 messages. I rebooted my computer a couple of times, and finally had to uninstall and then reinstall to get the program to work.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Team to work with! IRS wording is confusing but with help of the CPA's it no problem
Date published: 2021-05-16
Rated 3 out of 5 by from needed it It was hard to locate assistance when needed while doing taxes
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is customer friendly and awesome Save time Efficient Consumer friendly happy customer
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax was fast and easy, they helped to make sure I got all the deductions that I qualified for.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax for the WIN! Very easy to work through very difficult situations
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 801
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Love TurboTax but had a glitch this time We've used TurboTax for years and no issues using the Deluxe package. This year we had to upgrade to Premier due to my husband cashing in a few very small mutual bonds and the Deluxe package doesn't let you enter that form. It wouldn't accept one of the drop-down menu options in that section and I had to reach out to the help desk. My service technician was excellent and even her boss struggled to figure out what to do about the issue. I finally had to make up a date that was greater than one year so that it would let me file my taxes (which the tech said wouldn't be an issue for the IRS). This honestly is the only time I've ever had an issue but thankfully we resolved it in about 30 minutes of walking through the problem.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax very easy to file. Had rejection from IRS .The issue was quickly fix and filed . Turbo Tax came to my rescue.
Date published: 2021-05-16
Rated 5 out of 5 by from AWESOME VERY INFORMATIVE; ANSWER ALL YOUR QUESTIONS AND MAKE SURE YOU DOCUMENTS ARE COMPLETE.
Date published: 2021-05-16
Rated 3 out of 5 by from Too complicated and too hard to reach a real perso Each year Turbo tax gets more complicate. Turbotax is very difficult where it is very hard to get ahold of a live person. If same next year I will not use TURBOTAX. I have been using for over 30 years.
Date published: 2021-05-16
Rated 3 out of 5 by from Program Glitches I had no problems initially completing the return in April. But when I came back in May to run a final check and file electronically. The program would not update about a dozen times I kept getting Microsoft Installer error 1603 messages. I rebooted my computer a couple of times, and finally had to uninstall and then reinstall to get the program to work.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Team to work with! IRS wording is confusing but with help of the CPA's it no problem
Date published: 2021-05-16
Rated 3 out of 5 by from needed it It was hard to locate assistance when needed while doing taxes
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is customer friendly and awesome Save time Efficient Consumer friendly happy customer
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax was fast and easy, they helped to make sure I got all the deductions that I qualified for.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax for the WIN! Very easy to work through very difficult situations
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 801