TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Frustrating glitches plagued it when filing. Worked fine until the end review before submitting. Got a repeat error message regarding Charitable Contributions. No help at all. Online, LOTS of angry users and TurboTax representatives admitting it's a software error - but then offering "work arounds." Many of the comments were from FEBRUARY & here it is MAY and no fixes. Ridiculous for a paid product to help. But after having to flub the system and remove some money (which added $120 more to our owed amount), the system let me e-file. Prior to that, the glitch said we could "File by paper mail" or "return to the tax return and reset the amount" - which was impossible! Will look for another Tax Filing option in 2021.
Date published: 2021-05-17
Rated 5 out of 5 by from What a relief! To know that I count on a secure way to calculate, prepare, receive advice, and trasmit my forms w/o having to move from home!
Date published: 2021-05-17
Rated 5 out of 5 by from Very user friendly. I did use an expert (his name was Bob) and he was very helpful.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Navigation Great format and easy to understand. Questions and reviews were well defined.
Date published: 2021-05-17
Rated 1 out of 5 by from TurboTax 2020... epic disappointment I've used TurboTax for years. This year it would not import my 2019 data (from the same computer used last year). After I paid for my second state e-filing, I received an error message saying that my file had not been saved and could not be filed electronically... this was after I'd already electronically filed my Federal forms and taxes for another state. I found Schedule C terminology confusing/different from the previous year and since my prior year data wouldn't import I had to compare it to my PDF of last year's return to extrapolate. And no, it would not import the PDF either. For whatever reasons, I did not find alternating between EasyStep and forms as seamless and dependable as it was in year's past. Maybe I'm dreaming of some imaginary perfect scenario, but I seem to remember being able to move back and forth from an exact location in either format, rather than having to scan through the whole forms list. Oh well...
Date published: 2021-05-17
Rated 5 out of 5 by from Fantastic Product with Caring Experts I have used Turbo Tax for 9 years now and have always found it terrific. I had an incidence to have a tax expert from Turbo Tax this year and it was truly a pleasant experience. She was friendly, courteous, and professional and solved my problem in a minimum of time.
Date published: 2021-05-17
Rated 5 out of 5 by from Fast and easy Always good. I like how it easily walks you through every step in simple language
Date published: 2021-05-17
Rated 4 out of 5 by from Fist time i found a but in import of data. I like the product but I found an issue importing data from last year's file of Turbotax for schedule e. Kind of lost confidence in the ability of the software to keep track of my losses on my properties from previous years... now.
Date published: 2021-05-17
Rated 1 out of 5 by from worthless! web sight is Junk! Every time I try to e-file my return gets rejected for my state. When I try to fix my return it takes me to a page that wont update my taxes. When I chat for help it takes me in circles. When I call expect to talk to an "expert" but I feel like I'm talking to a know it all 5th grader. I've spent $170 to get the run around! Such a bad joke!
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome Great UI and love the importing feature from different banks/brokerage.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 677
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Frustrating glitches plagued it when filing. Worked fine until the end review before submitting. Got a repeat error message regarding Charitable Contributions. No help at all. Online, LOTS of angry users and TurboTax representatives admitting it's a software error - but then offering "work arounds." Many of the comments were from FEBRUARY & here it is MAY and no fixes. Ridiculous for a paid product to help. But after having to flub the system and remove some money (which added $120 more to our owed amount), the system let me e-file. Prior to that, the glitch said we could "File by paper mail" or "return to the tax return and reset the amount" - which was impossible! Will look for another Tax Filing option in 2021.
Date published: 2021-05-17
Rated 5 out of 5 by from What a relief! To know that I count on a secure way to calculate, prepare, receive advice, and trasmit my forms w/o having to move from home!
Date published: 2021-05-17
Rated 5 out of 5 by from Very user friendly. I did use an expert (his name was Bob) and he was very helpful.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Navigation Great format and easy to understand. Questions and reviews were well defined.
Date published: 2021-05-17
Rated 1 out of 5 by from TurboTax 2020... epic disappointment I've used TurboTax for years. This year it would not import my 2019 data (from the same computer used last year). After I paid for my second state e-filing, I received an error message saying that my file had not been saved and could not be filed electronically... this was after I'd already electronically filed my Federal forms and taxes for another state. I found Schedule C terminology confusing/different from the previous year and since my prior year data wouldn't import I had to compare it to my PDF of last year's return to extrapolate. And no, it would not import the PDF either. For whatever reasons, I did not find alternating between EasyStep and forms as seamless and dependable as it was in year's past. Maybe I'm dreaming of some imaginary perfect scenario, but I seem to remember being able to move back and forth from an exact location in either format, rather than having to scan through the whole forms list. Oh well...
Date published: 2021-05-17
Rated 5 out of 5 by from Fantastic Product with Caring Experts I have used Turbo Tax for 9 years now and have always found it terrific. I had an incidence to have a tax expert from Turbo Tax this year and it was truly a pleasant experience. She was friendly, courteous, and professional and solved my problem in a minimum of time.
Date published: 2021-05-17
Rated 5 out of 5 by from Fast and easy Always good. I like how it easily walks you through every step in simple language
Date published: 2021-05-17
Rated 4 out of 5 by from Fist time i found a but in import of data. I like the product but I found an issue importing data from last year's file of Turbotax for schedule e. Kind of lost confidence in the ability of the software to keep track of my losses on my properties from previous years... now.
Date published: 2021-05-17
Rated 1 out of 5 by from worthless! web sight is Junk! Every time I try to e-file my return gets rejected for my state. When I try to fix my return it takes me to a page that wont update my taxes. When I chat for help it takes me in circles. When I call expect to talk to an "expert" but I feel like I'm talking to a know it all 5th grader. I've spent $170 to get the run around! Such a bad joke!
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome Great UI and love the importing feature from different banks/brokerage.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 677