TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16323 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo TaxDoes It All Free is good but the Plus feature of Turbo Tax offers peace of mind. Very easy to allow Turbo Tax to lead you through all areas of the form. Used this format last year and they had all that info from the 2020 return and I just had to verify everything was still correct. I had a question and contacted customer service. The agent responded very quickly and was knowledgeable and friendly during the phone conversation. She answered my questions to my complete satisfaction.
Date published: 2022-01-25
Rated 5 out of 5 by from I didn't talk to a rep. Service was good Service was good. And was able to follow and understand easily.
Date published: 2022-01-25
Rated 4 out of 5 by from Still Waiting For an Email Tried to sign it to my turbotax account and was told my password was incorrect to reset my password it asked for my email address Hello I'm still waiting for the email (30 min) however when I told them to deduct the cost from my refund ($60) that went through no problem Go figure. $50 bucks for the program $60 for the filing fees $110 total when it should have been just $50 the box said 1 state included. Maybe next year I'll try H&R Block or TaxAct
Date published: 2022-01-25
Rated 5 out of 5 by from Great, simple to use. Love it Easy to use and quick. I enjoy using Turbo Tax. My 5th year
Date published: 2022-01-25
Rated 5 out of 5 by from Easy to Use I had been filing my taxes with Credit Karma Tax for the last several years, but I found out this year they had been bought out last year and somewhere along the line my previous tax return report was lost and I was unable to get my AGI from them to file this year. After going back and forth with them about my return report from last year, I finally decided to look into another option to file my taxes this year and turned to TurboTax and I am absolutely happy with how easy it is to use their site and how upfront it all is with filing my return.
Date published: 2022-01-25
Rated 5 out of 5 by from Great love doing my taxes in the comfort of my home. Give it a try!!
Date published: 2022-01-25
Rated 5 out of 5 by from easy to use very quick and easy to use and navigate . excited to get refund so quickly
Date published: 2022-01-25
Rated 5 out of 5 by from I love turbotax.com I have filed with TurboTax for the past 4 years and I love it
Date published: 2022-01-25
Rated 5 out of 5 by from Good Experience Turbo Tax makes it so easy. I will never do it any other way!
Date published: 2022-01-25
Rated 2 out of 5 by from Great for Most / Bad for Renting Room Expenses Calculations are incorrect for claiming interest on personal return, when claiming a portion on the qualified business income. Specifically, I claim a percentage of my home as an expense for what roommates have used, and the remainder goes on my personal return as interest. Instead of subtracting what was already claimed, it adds it back in, to exaggerate the interest claimed on my home dramatically. If not sanity-checking my own return, it would be flat wrong. Just knowing the standard deduction was the route, ended up driving my selection and cutting my losses on trying to flesh out what would inevitably be pointless. I searched the forums and Q&A, to find out this is a known issue for a while (years), and has yet to be addressed. Disappointing to say the least. Finally, filling out this review, the expand field of view will not drag out, so I cannot easily proof read it (Chrome browser)... Bummer. Finally, finally, went to enter my nickname and apparently my name is too short to allow... Nice. I have used TurboTax for nearly a decade, now. Not impressed with how it has grown with my own life changes. Still recommend to basic users, though.
Date published: 2022-01-25
All TurboTax® Offerings Reviews - Page 618
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo TaxDoes It All Free is good but the Plus feature of Turbo Tax offers peace of mind. Very easy to allow Turbo Tax to lead you through all areas of the form. Used this format last year and they had all that info from the 2020 return and I just had to verify everything was still correct. I had a question and contacted customer service. The agent responded very quickly and was knowledgeable and friendly during the phone conversation. She answered my questions to my complete satisfaction.
Date published: 2022-01-25
Rated 5 out of 5 by from I didn't talk to a rep. Service was good Service was good. And was able to follow and understand easily.
Date published: 2022-01-25
Rated 4 out of 5 by from Still Waiting For an Email Tried to sign it to my turbotax account and was told my password was incorrect to reset my password it asked for my email address Hello I'm still waiting for the email (30 min) however when I told them to deduct the cost from my refund ($60) that went through no problem Go figure. $50 bucks for the program $60 for the filing fees $110 total when it should have been just $50 the box said 1 state included. Maybe next year I'll try H&R Block or TaxAct
Date published: 2022-01-25
Rated 5 out of 5 by from Great, simple to use. Love it Easy to use and quick. I enjoy using Turbo Tax. My 5th year
Date published: 2022-01-25
Rated 5 out of 5 by from Easy to Use I had been filing my taxes with Credit Karma Tax for the last several years, but I found out this year they had been bought out last year and somewhere along the line my previous tax return report was lost and I was unable to get my AGI from them to file this year. After going back and forth with them about my return report from last year, I finally decided to look into another option to file my taxes this year and turned to TurboTax and I am absolutely happy with how easy it is to use their site and how upfront it all is with filing my return.
Date published: 2022-01-25
Rated 5 out of 5 by from Great love doing my taxes in the comfort of my home. Give it a try!!
Date published: 2022-01-25
Rated 5 out of 5 by from easy to use very quick and easy to use and navigate . excited to get refund so quickly
Date published: 2022-01-25
Rated 5 out of 5 by from I love turbotax.com I have filed with TurboTax for the past 4 years and I love it
Date published: 2022-01-25
Rated 5 out of 5 by from Good Experience Turbo Tax makes it so easy. I will never do it any other way!
Date published: 2022-01-25
Rated 2 out of 5 by from Great for Most / Bad for Renting Room Expenses Calculations are incorrect for claiming interest on personal return, when claiming a portion on the qualified business income. Specifically, I claim a percentage of my home as an expense for what roommates have used, and the remainder goes on my personal return as interest. Instead of subtracting what was already claimed, it adds it back in, to exaggerate the interest claimed on my home dramatically. If not sanity-checking my own return, it would be flat wrong. Just knowing the standard deduction was the route, ended up driving my selection and cutting my losses on trying to flesh out what would inevitably be pointless. I searched the forums and Q&A, to find out this is a known issue for a while (years), and has yet to be addressed. Disappointing to say the least. Finally, filling out this review, the expand field of view will not drag out, so I cannot easily proof read it (Chrome browser)... Bummer. Finally, finally, went to enter my nickname and apparently my name is too short to allow... Nice. I have used TurboTax for nearly a decade, now. Not impressed with how it has grown with my own life changes. Still recommend to basic users, though.
Date published: 2022-01-25
All TurboTax® Offerings Reviews - Page 618