TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Awesome Experience The Turbo Tax Expert I had was knowledgeable, very kind and super friendly as well as patient. I enjoyed speaking with her.
Date published: 2022-10-18
Rated 2 out of 5 by from Disappointed in 2021 Tax Preparation We have been using TurboTax for many many years. This year, it seems that there was a disconnect. It didn't seem like TurboTax knew that we were past customers and I was asked to enter information that they should have had. The other thing that happened is that every time I turned around, I was asked to upgrade or buy another product. Finally, the final and biggest problem was that it was very difficult to get help. The one time I scheduled help, I ended up educating the "helper" with what I needed help. Tonight, the last day to file after the 6 month extension, there was noone to help to answer what I really think was a simple question - yet CRITICAL - question. I am going to have our taxes professionally done next year. I think it will be cheaper and there will be a personal relationship.
Date published: 2022-10-18
Rated 5 out of 5 by from Great tax prrogram Easy to go through. I like that it answers all questions you have with good explanations.
Date published: 2022-10-18
Rated 2 out of 5 by from Buggy, not good at handling K-1 investments The software is very frustrating at handling K-1 investment reporting forms. Many of these K-1 forms have codes for boxes, especially box 20. It won't help you very much with how to handle these. Or for box 16.
Date published: 2022-10-18
Rated 4 out of 5 by from I'm Old But Still Have Business Expenses I have used TurboTax for many years and think it's really helpful. I was disappointed that the interview on Business Income and Expenses didn't go into Expenses! I had to go to the forms to enter my real estate expenses--took longer and was somewhat confusing. However, I will use TurboTax again!
Date published: 2022-10-18
Rated 4 out of 5 by from TTax Very Useful But Needs More User Interface VERY USEFUL BUT Keep working on Improving Interface. Couldn't put my eMail on a Form. TELL us what User Form to go to. INTERView Dumps Previous Input. Just want to get to One Question NOT Redo of Entire File. NEED USEFUL HELP-NOT DUMPING to Webs Site Other users to do YOUR JOB
Date published: 2022-10-18
Rated 5 out of 5 by from AMAZING AND EASY TO USE Hands down the easiest way to do my tax return. 2nd year I use and don't regret it one bit!
Date published: 2022-10-18
Rated 1 out of 5 by from confusing didn't understand, very confusing, told me i was getting a refund, but then i owe,
Date published: 2022-10-18
Rated 5 out of 5 by from Easy, Supportive and Simple I love the way the system took me through each area that applies to my State. I was very sure of my self when I started, lost confidence and became very nervous towards the middle and gain confidence, assurance and excitement at the end.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbotax is the ideal way to file your taxes. Turbotax is very helpful and the best way to do your taxes.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 57
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Experience The Turbo Tax Expert I had was knowledgeable, very kind and super friendly as well as patient. I enjoyed speaking with her.
Date published: 2022-10-18
Rated 2 out of 5 by from Disappointed in 2021 Tax Preparation We have been using TurboTax for many many years. This year, it seems that there was a disconnect. It didn't seem like TurboTax knew that we were past customers and I was asked to enter information that they should have had. The other thing that happened is that every time I turned around, I was asked to upgrade or buy another product. Finally, the final and biggest problem was that it was very difficult to get help. The one time I scheduled help, I ended up educating the "helper" with what I needed help. Tonight, the last day to file after the 6 month extension, there was noone to help to answer what I really think was a simple question - yet CRITICAL - question. I am going to have our taxes professionally done next year. I think it will be cheaper and there will be a personal relationship.
Date published: 2022-10-18
Rated 5 out of 5 by from Great tax prrogram Easy to go through. I like that it answers all questions you have with good explanations.
Date published: 2022-10-18
Rated 2 out of 5 by from Buggy, not good at handling K-1 investments The software is very frustrating at handling K-1 investment reporting forms. Many of these K-1 forms have codes for boxes, especially box 20. It won't help you very much with how to handle these. Or for box 16.
Date published: 2022-10-18
Rated 4 out of 5 by from I'm Old But Still Have Business Expenses I have used TurboTax for many years and think it's really helpful. I was disappointed that the interview on Business Income and Expenses didn't go into Expenses! I had to go to the forms to enter my real estate expenses--took longer and was somewhat confusing. However, I will use TurboTax again!
Date published: 2022-10-18
Rated 4 out of 5 by from TTax Very Useful But Needs More User Interface VERY USEFUL BUT Keep working on Improving Interface. Couldn't put my eMail on a Form. TELL us what User Form to go to. INTERView Dumps Previous Input. Just want to get to One Question NOT Redo of Entire File. NEED USEFUL HELP-NOT DUMPING to Webs Site Other users to do YOUR JOB
Date published: 2022-10-18
Rated 5 out of 5 by from AMAZING AND EASY TO USE Hands down the easiest way to do my tax return. 2nd year I use and don't regret it one bit!
Date published: 2022-10-18
Rated 1 out of 5 by from confusing didn't understand, very confusing, told me i was getting a refund, but then i owe,
Date published: 2022-10-18
Rated 5 out of 5 by from Easy, Supportive and Simple I love the way the system took me through each area that applies to my State. I was very sure of my self when I started, lost confidence and became very nervous towards the middle and gain confidence, assurance and excitement at the end.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbotax is the ideal way to file your taxes. Turbotax is very helpful and the best way to do your taxes.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 57