TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from full service cancelled 2 days before the deadline For the first time in 15 years I signed up for full service 5 weeks before deadline f April 15th. After multiple follow ups, 2 days before the deadlinetax expert told me we should pay 9k in taxes due to avoid penalty and apply for extension. After I did that and worked for 3 weeks to sort out the amendments and 2021 taxes because I didnt know what she had entered/edited. So i had to do 2021 all over again from scratch. I had to pay penalty because I owed anadditional 8948 in taxes. I was so disppointed. The only saving grace is that the taxes are done with the help on some really dedicated agents who answered my call. But full service sucks!!! i paid extra and went through literally 2-3 hours on multiple days of support.
Date published: 2022-09-22
Rated 1 out of 5 by from Secret up charging Secret cunning up-charging and they say it’s “Free, free, free
Date published: 2022-09-22
Rated 5 out of 5 by from Martisha was awesome! I had a great experience working with Martisha (Marty) she was patient, knowledgeable, and so easy to communicate with.
Date published: 2022-09-22
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax Full Service is priced reasonably. I started out to just download the program. I saw the price to have it completed by your experts and it was a great opportunity. However, I could not figure out how to upload my documents. I called and the tax prep assisted me to upload it by phone with the camera. It worked well. I am not as quick with the computer as others and the people helping me were patient and very knowledgeable.
Date published: 2022-09-22
Rated 5 out of 5 by from I am very thankful for the program! I have worked with Turbo Taxes for many years and I am very happy to finally be able to complete my taxes.
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent Full Service Package At first, I was hesitant to use TT. I could have gone with my previous online CPA, found on Upwork who had a ton of reviews, but the cost was prohibitive. I opted for the full service and am glad I did. It was worth it with the complicated ex-pat situation I'm in. Overall, Timothy S. was the reason for this review. I can't stress enough how customers are first. He is friendly and most importantly very thorough with his answers and provides a lot of feedback and level sets you on things that can go way over someone's head. I wish there was a review for the app as there are some things I'd like to share, but won't discuss it here. Just minor UX/UI improvements. Other than that, great job, Tim! I hope we get to work together next year!
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent! The best, with guidance and best customer service.
Date published: 2022-09-21
Rated 4 out of 5 by from Turbo Tax made filing my taxes much easier. Even though it was easier to file, i had a couple of problems (Schedule E), but the two representatives I contacted to help me, were great. (Especially Felica). and you saved me more money than if I did it on my own. Thanks.
Date published: 2022-09-21
Rated 5 out of 5 by from TurboTax is the only tax software I trust! I've been using TurboTax for over 10 years, and there is no other service I trust more with my information and to protect me against mistakes. They save me all sorts of money, and their experts are very knowledgeable and helpful. I don't leave a lot of product reviews, but I love being able to do my own taxes with TurboTax. Thanks Intuit!
Date published: 2022-09-21
Rated 5 out of 5 by from quick & easy! First time filing & turbo tax program was so user friendly it made doing my taxes a breeze!
Date published: 2022-09-21
All TurboTax® Offerings Reviews - Page 306
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from full service cancelled 2 days before the deadline For the first time in 15 years I signed up for full service 5 weeks before deadline f April 15th. After multiple follow ups, 2 days before the deadlinetax expert told me we should pay 9k in taxes due to avoid penalty and apply for extension. After I did that and worked for 3 weeks to sort out the amendments and 2021 taxes because I didnt know what she had entered/edited. So i had to do 2021 all over again from scratch. I had to pay penalty because I owed anadditional 8948 in taxes. I was so disppointed. The only saving grace is that the taxes are done with the help on some really dedicated agents who answered my call. But full service sucks!!! i paid extra and went through literally 2-3 hours on multiple days of support.
Date published: 2022-09-22
Rated 1 out of 5 by from Secret up charging Secret cunning up-charging and they say it’s “Free, free, free
Date published: 2022-09-22
Rated 5 out of 5 by from Martisha was awesome! I had a great experience working with Martisha (Marty) she was patient, knowledgeable, and so easy to communicate with.
Date published: 2022-09-22
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax Full Service is priced reasonably. I started out to just download the program. I saw the price to have it completed by your experts and it was a great opportunity. However, I could not figure out how to upload my documents. I called and the tax prep assisted me to upload it by phone with the camera. It worked well. I am not as quick with the computer as others and the people helping me were patient and very knowledgeable.
Date published: 2022-09-22
Rated 5 out of 5 by from I am very thankful for the program! I have worked with Turbo Taxes for many years and I am very happy to finally be able to complete my taxes.
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent Full Service Package At first, I was hesitant to use TT. I could have gone with my previous online CPA, found on Upwork who had a ton of reviews, but the cost was prohibitive. I opted for the full service and am glad I did. It was worth it with the complicated ex-pat situation I'm in. Overall, Timothy S. was the reason for this review. I can't stress enough how customers are first. He is friendly and most importantly very thorough with his answers and provides a lot of feedback and level sets you on things that can go way over someone's head. I wish there was a review for the app as there are some things I'd like to share, but won't discuss it here. Just minor UX/UI improvements. Other than that, great job, Tim! I hope we get to work together next year!
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent! The best, with guidance and best customer service.
Date published: 2022-09-21
Rated 4 out of 5 by from Turbo Tax made filing my taxes much easier. Even though it was easier to file, i had a couple of problems (Schedule E), but the two representatives I contacted to help me, were great. (Especially Felica). and you saved me more money than if I did it on my own. Thanks.
Date published: 2022-09-21
Rated 5 out of 5 by from TurboTax is the only tax software I trust! I've been using TurboTax for over 10 years, and there is no other service I trust more with my information and to protect me against mistakes. They save me all sorts of money, and their experts are very knowledgeable and helpful. I don't leave a lot of product reviews, but I love being able to do my own taxes with TurboTax. Thanks Intuit!
Date published: 2022-09-21
Rated 5 out of 5 by from quick & easy! First time filing & turbo tax program was so user friendly it made doing my taxes a breeze!
Date published: 2022-09-21
All TurboTax® Offerings Reviews - Page 306