TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Clunky Software needs upgrading My tax situation is not that complicated and yet the software had lots of trouble. The review returned 45 inscrutable errors which were not explained well enough. I guess the tax code is the culprit really but this process was painful and frustrating.
Date published: 2022-10-08
Rated 2 out of 5 by from Issue with Investment Record Import 1) 1099 import does not work for Etrade brokerage account and I have to manually enter the summary and mail the paper records to IRS. 2) Took a while to go through the phone screening system to connect with tech support
Date published: 2022-10-08
Rated 5 out of 5 by from Great tax preparation software I've been using Turbo Tax Home and Business for 6 years. The hardest part is getting all the documents together to input. I always pay for the complete review and have had no complications
Date published: 2022-10-08
Rated 5 out of 5 by from Turbo Tax is the best Carol was very professional and very helpful I would highly recommend her for anybody wanting a stress free filing experience.
Date published: 2022-10-08
Rated 3 out of 5 by from Upset I was really upset that the amount owed changed at the end and that they charged me to do Self Employment turbo tax when I filed jointly when my husband is employed by a corporation and makes thousands of dollar more. I was never prompted this as I went along! I Kept trying to change it and it made me sick to my stomach, because I couldn't and then I had to pay before it was processed.
Date published: 2022-10-08
Rated 5 out of 5 by from TurboTax Easy To Use It is so easy to use this service, it automatically imports my information from the previous year and doesn't take long at all to complete.
Date published: 2022-10-08
Rated 5 out of 5 by from Turbo Premier tax works well for me with a rental. I am a senior with a home and one rental. Turbo Deluxe and Premier have allowed me to stop paying for a $ 2-400 for tax preps that were just following a form and not informing me of all deductions that I should have. I can follow Turbo as well as they did and go over it to make sure I have all allowable deductions.. I have also gotten step by step guidance from Turbo tax experts by phone when I didn't understand some business terms. I have used Turbo for 14-15 years starting at age 65 without rejection or audit..
Date published: 2022-10-08
Rated 4 out of 5 by from turbo tax 2021 very easy to use, however we got rejected and werent told what was wrong until after the forms where already.
Date published: 2022-10-08
Rated 2 out of 5 by from Painful to use if married but gets the job done Painful to use. I'm filing married jointly. But I can't see my taxes separate from my spouse, so can't choose married separately if better. Also we both want to enter our info separately. But there's no way to import two sets of returns into one consolidated one.
Date published: 2022-10-08
Rated 5 out of 5 by from Jim was awesome! Jim was very patient and professional. Thank you TurboTax!
Date published: 2022-10-08
All TurboTax® Offerings Reviews - Page 244
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Clunky Software needs upgrading My tax situation is not that complicated and yet the software had lots of trouble. The review returned 45 inscrutable errors which were not explained well enough. I guess the tax code is the culprit really but this process was painful and frustrating.
Date published: 2022-10-08
Rated 2 out of 5 by from Issue with Investment Record Import 1) 1099 import does not work for Etrade brokerage account and I have to manually enter the summary and mail the paper records to IRS. 2) Took a while to go through the phone screening system to connect with tech support
Date published: 2022-10-08
Rated 5 out of 5 by from Great tax preparation software I've been using Turbo Tax Home and Business for 6 years. The hardest part is getting all the documents together to input. I always pay for the complete review and have had no complications
Date published: 2022-10-08
Rated 5 out of 5 by from Turbo Tax is the best Carol was very professional and very helpful I would highly recommend her for anybody wanting a stress free filing experience.
Date published: 2022-10-08
Rated 3 out of 5 by from Upset I was really upset that the amount owed changed at the end and that they charged me to do Self Employment turbo tax when I filed jointly when my husband is employed by a corporation and makes thousands of dollar more. I was never prompted this as I went along! I Kept trying to change it and it made me sick to my stomach, because I couldn't and then I had to pay before it was processed.
Date published: 2022-10-08
Rated 5 out of 5 by from TurboTax Easy To Use It is so easy to use this service, it automatically imports my information from the previous year and doesn't take long at all to complete.
Date published: 2022-10-08
Rated 5 out of 5 by from Turbo Premier tax works well for me with a rental. I am a senior with a home and one rental. Turbo Deluxe and Premier have allowed me to stop paying for a $ 2-400 for tax preps that were just following a form and not informing me of all deductions that I should have. I can follow Turbo as well as they did and go over it to make sure I have all allowable deductions.. I have also gotten step by step guidance from Turbo tax experts by phone when I didn't understand some business terms. I have used Turbo for 14-15 years starting at age 65 without rejection or audit..
Date published: 2022-10-08
Rated 4 out of 5 by from turbo tax 2021 very easy to use, however we got rejected and werent told what was wrong until after the forms where already.
Date published: 2022-10-08
Rated 2 out of 5 by from Painful to use if married but gets the job done Painful to use. I'm filing married jointly. But I can't see my taxes separate from my spouse, so can't choose married separately if better. Also we both want to enter our info separately. But there's no way to import two sets of returns into one consolidated one.
Date published: 2022-10-08
Rated 5 out of 5 by from Jim was awesome! Jim was very patient and professional. Thank you TurboTax!
Date published: 2022-10-08
All TurboTax® Offerings Reviews - Page 244