TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo is awesome!! I file for free!! Sorry but All i can say is this was easy!
Date published: 2022-10-11
Rated 5 out of 5 by from Professional and reliable software! After using this software for two years, it really helps me save more money in my pocket, at the same time, it also allows me to know more professional knowledge, which is more helpful to my business and life.
Date published: 2022-10-11
Rated 5 out of 5 by from Great service Very detailed explanation of service. Easily helped me understand how to get my best refund.
Date published: 2022-10-11
Rated 3 out of 5 by from Download Issues Would not take payment within the Business tax download for state and had to wait until next day and talk to 3 people before being able to be resolve. This exact thing has happened numerous times in both Business and Personal tax software.
Date published: 2022-10-11
Rated 5 out of 5 by from Best Software for Taxes I use this software every year for me and those I file for and I would only trust TURBOTAX - which also helps me with my businesses and deductions. Best software ever!
Date published: 2022-10-11
Rated 1 out of 5 by from First Time Business Owner Almost 2 Months For Help Constant feeling that nobody really wants to help you, you call in with an person, who ask you a laundry list of questions, who then assigns you to an professional, or whatever terminology they use, only to find out 90% of them are one in the same, and you could have just gotten help from that first person. There computer systems are purposefully set up this way, I'm sure they have some irrational but somehow still logically data driven decision about this, but it only causes bottlenecks in the system. I had to call back and repeat my information for 2 months, 2 times a day, 3 to 4 days a week, to dozens of different people, being on hold for half the day, only for the call to be dropped right when it got to my professional. I asked for a manager 5 maybe 6 times, and was only able to finally get help from Clarence who is not a manager, near the Oct 17th deadline that lead to me speaking to a manager finally. Meaning I had to go through Dozens upon Dozens of employees to finally find a person that was not willing to let go, also thanks Elizabeth as well. This entire endeavor has taught me so much about getting what you pay for, the point of TurboTax and QuickBooks is in the name of the parent company, Inuit, it supposed to be intuitive, this was the very opposite, including making it nearly impossible to figure out how to integrate your QuickBooks into TurboTax until you are finally at the checkout after you have dealt with your professional. I can go on and on for days, i wrote notes, this is borderline applicable for litigation in some states, but worst of all, the fact that I am human, and got treated like I was not. Is this the curse of capitalism, once great companies turning sour?
Date published: 2022-10-11
Rated 4 out of 5 by from 2021 review on extension Overall I've had many years of excelent experience using Turbo Tax and they have definitely saved me a lot in unnecessary tax payments for many years however I found some glitches to be aware of in the 2021 version (1) if you have multiple companies and need to split mileage between them then the depreciation gets calculated incorrectly (2) the depreciation of property and the bonus depreciation is not clear enough in the program for the user to navigate without help and the descriptions are not clear to a layman. (3) many items this year didn't transfer from the 2020 return into the 2021 return so some lookup of 2020 information was required and since the exact location was not enumerate it took a long time to find- this should have transferred (4) Finally, some of the folks answering the the help line didn't know answers to my questions and instead of transferring to someone who could answer I was told I'd have to sign up for another service. Taxes are tough enough and this just adds stress. Worst of all, the previous level of customer service included this help as part of the program and it was the main the reason Turbo Tax was so attractive to a small business owner like myself-- I think that this is a very poor business decision on TurboTax's part and makes me wonder if next years version will be even harder to understand and use just to get me to buy another service. I guess we will find out next year but I am keeping an eye on this trend carefully as there are other tax options in the market. Deluxe and home and business should some with support included.
Date published: 2022-10-11
Rated 2 out of 5 by from Turbo Tax Failed to Carrover Last years INFO For Some reason Turbo Tax only carried my Personal Info over from 2020 to 2021. ALL business information seemed to be "Lost" and I had to re-enter all Depreciation Schedules and other Carryforward information manually. This created a serious PROBLEM for me!!
Date published: 2022-10-11
Rated 5 out of 5 by from Great Staff is so very helpful always!!! Just call and they will help you and offer to check other things.
Date published: 2022-10-11
Rated 5 out of 5 by from Janna was great Janna was a perfect match she helped me so much with my taxes.
Date published: 2022-10-11
All TurboTax® Offerings Reviews - Page 207
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo is awesome!! I file for free!! Sorry but All i can say is this was easy!
Date published: 2022-10-11
Rated 5 out of 5 by from Professional and reliable software! After using this software for two years, it really helps me save more money in my pocket, at the same time, it also allows me to know more professional knowledge, which is more helpful to my business and life.
Date published: 2022-10-11
Rated 5 out of 5 by from Great service Very detailed explanation of service. Easily helped me understand how to get my best refund.
Date published: 2022-10-11
Rated 3 out of 5 by from Download Issues Would not take payment within the Business tax download for state and had to wait until next day and talk to 3 people before being able to be resolve. This exact thing has happened numerous times in both Business and Personal tax software.
Date published: 2022-10-11
Rated 5 out of 5 by from Best Software for Taxes I use this software every year for me and those I file for and I would only trust TURBOTAX - which also helps me with my businesses and deductions. Best software ever!
Date published: 2022-10-11
Rated 1 out of 5 by from First Time Business Owner Almost 2 Months For Help Constant feeling that nobody really wants to help you, you call in with an person, who ask you a laundry list of questions, who then assigns you to an professional, or whatever terminology they use, only to find out 90% of them are one in the same, and you could have just gotten help from that first person. There computer systems are purposefully set up this way, I'm sure they have some irrational but somehow still logically data driven decision about this, but it only causes bottlenecks in the system. I had to call back and repeat my information for 2 months, 2 times a day, 3 to 4 days a week, to dozens of different people, being on hold for half the day, only for the call to be dropped right when it got to my professional. I asked for a manager 5 maybe 6 times, and was only able to finally get help from Clarence who is not a manager, near the Oct 17th deadline that lead to me speaking to a manager finally. Meaning I had to go through Dozens upon Dozens of employees to finally find a person that was not willing to let go, also thanks Elizabeth as well. This entire endeavor has taught me so much about getting what you pay for, the point of TurboTax and QuickBooks is in the name of the parent company, Inuit, it supposed to be intuitive, this was the very opposite, including making it nearly impossible to figure out how to integrate your QuickBooks into TurboTax until you are finally at the checkout after you have dealt with your professional. I can go on and on for days, i wrote notes, this is borderline applicable for litigation in some states, but worst of all, the fact that I am human, and got treated like I was not. Is this the curse of capitalism, once great companies turning sour?
Date published: 2022-10-11
Rated 4 out of 5 by from 2021 review on extension Overall I've had many years of excelent experience using Turbo Tax and they have definitely saved me a lot in unnecessary tax payments for many years however I found some glitches to be aware of in the 2021 version (1) if you have multiple companies and need to split mileage between them then the depreciation gets calculated incorrectly (2) the depreciation of property and the bonus depreciation is not clear enough in the program for the user to navigate without help and the descriptions are not clear to a layman. (3) many items this year didn't transfer from the 2020 return into the 2021 return so some lookup of 2020 information was required and since the exact location was not enumerate it took a long time to find- this should have transferred (4) Finally, some of the folks answering the the help line didn't know answers to my questions and instead of transferring to someone who could answer I was told I'd have to sign up for another service. Taxes are tough enough and this just adds stress. Worst of all, the previous level of customer service included this help as part of the program and it was the main the reason Turbo Tax was so attractive to a small business owner like myself-- I think that this is a very poor business decision on TurboTax's part and makes me wonder if next years version will be even harder to understand and use just to get me to buy another service. I guess we will find out next year but I am keeping an eye on this trend carefully as there are other tax options in the market. Deluxe and home and business should some with support included.
Date published: 2022-10-11
Rated 2 out of 5 by from Turbo Tax Failed to Carrover Last years INFO For Some reason Turbo Tax only carried my Personal Info over from 2020 to 2021. ALL business information seemed to be "Lost" and I had to re-enter all Depreciation Schedules and other Carryforward information manually. This created a serious PROBLEM for me!!
Date published: 2022-10-11
Rated 5 out of 5 by from Great Staff is so very helpful always!!! Just call and they will help you and offer to check other things.
Date published: 2022-10-11
Rated 5 out of 5 by from Janna was great Janna was a perfect match she helped me so much with my taxes.
Date published: 2022-10-11
All TurboTax® Offerings Reviews - Page 207