TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 4 out of 5 by from Very easy to use I have been using Turbo Tax for a number of years. Tool and live support has always been very good.
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax is decent It was helpful, but not all of the wording made things clear. I still had to end up googling about 1/3 of the terms because it doesn't give a helpful explanation as to what some of the tax terms mean.
Date published: 2022-04-15
Rated 1 out of 5 by from Quality Has Suffered in the 8 years In Oct 2021, we filed our 2020 Home & Business tax return and mailed it to the address TurboTax provided, still waiting for IRS to process. This year the download process was frustrating since TT only is interested in me filing online. Had to seek tech support to download and install the file correctly, then again because the program would not D/L and update State programs correctly. Now because last year's taxes were not processed and our refund is still in limbo the e-file process has rejected this year's returns due to AGI in question. I'm not sure TT has my best interest in mind anymore ONLY profit.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Turbo tax is helpful and allows me to take taxes step by step.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent Experience I was anxious in the beginning because I had previously used HR Block on line for about 3 hours prior to switching to Turbo Tax and it was an absolute nightmare. Their set-up is not user friendly like yours, was unable to correct errors. Just horrible. Turbo Tax was fantastic. Using from now on. New Loyal Customer. Thanks.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to file for a senior. With my daughter's help because I am blind, this is very easy. The questions are easy to answer.
Date published: 2022-04-15
Rated 3 out of 5 by from Good, but complicated situations not so much 1. Found going back to change answers difficult to find triggers. eg., city taxes 2. Handling of second homes / vacation homes not clear.
Date published: 2022-04-15
Rated 2 out of 5 by from Turbo Tax is so expensive anymore There are hidden fees that are added to your amount at the end when you efile. You should at least let us know before we are ready to hit the send button that you are going to add a fee to just have the money taken out of my refund. Everybody finds a way to keep taking. I will be searching for a different way to do my taxes next year that is for sure.
Date published: 2022-04-15
Rated 5 out of 5 by from Super user friendly I was really intimidated to try to do my own taxes and have always used a CPA. This year I wanted to save some money, but was still worried that I would get it messed up some how... but to my great delight... SO. EASY. OMG.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is awesome! This was really easy to use, and I am so happy with the service!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1642
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very easy to use I have been using Turbo Tax for a number of years. Tool and live support has always been very good.
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax is decent It was helpful, but not all of the wording made things clear. I still had to end up googling about 1/3 of the terms because it doesn't give a helpful explanation as to what some of the tax terms mean.
Date published: 2022-04-15
Rated 1 out of 5 by from Quality Has Suffered in the 8 years In Oct 2021, we filed our 2020 Home & Business tax return and mailed it to the address TurboTax provided, still waiting for IRS to process. This year the download process was frustrating since TT only is interested in me filing online. Had to seek tech support to download and install the file correctly, then again because the program would not D/L and update State programs correctly. Now because last year's taxes were not processed and our refund is still in limbo the e-file process has rejected this year's returns due to AGI in question. I'm not sure TT has my best interest in mind anymore ONLY profit.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Turbo tax is helpful and allows me to take taxes step by step.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent Experience I was anxious in the beginning because I had previously used HR Block on line for about 3 hours prior to switching to Turbo Tax and it was an absolute nightmare. Their set-up is not user friendly like yours, was unable to correct errors. Just horrible. Turbo Tax was fantastic. Using from now on. New Loyal Customer. Thanks.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to file for a senior. With my daughter's help because I am blind, this is very easy. The questions are easy to answer.
Date published: 2022-04-15
Rated 3 out of 5 by from Good, but complicated situations not so much 1. Found going back to change answers difficult to find triggers. eg., city taxes 2. Handling of second homes / vacation homes not clear.
Date published: 2022-04-15
Rated 2 out of 5 by from Turbo Tax is so expensive anymore There are hidden fees that are added to your amount at the end when you efile. You should at least let us know before we are ready to hit the send button that you are going to add a fee to just have the money taken out of my refund. Everybody finds a way to keep taking. I will be searching for a different way to do my taxes next year that is for sure.
Date published: 2022-04-15
Rated 5 out of 5 by from Super user friendly I was really intimidated to try to do my own taxes and have always used a CPA. This year I wanted to save some money, but was still worried that I would get it messed up some how... but to my great delight... SO. EASY. OMG.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is awesome! This was really easy to use, and I am so happy with the service!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1642