TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 2 out of 5 by from No Assistance on efiling if it errors out. There is no wayto get customer service if your efiling attempts fail. There are also no error codes returned to try to help you fix them. Poor Poor Poor
Date published: 2021-05-25
Rated 5 out of 5 by from TurboTax is excellent!! TT is excellent, however it should be made easier for those with foreign phone numbers and foreign addresses. It is not possible to use a foreign phone number or a foreign address during the account verification step. This forced me to open a new account in order to fill my 2020 taxes.
Date published: 2021-05-25
Rated 5 out of 5 by from Couldn't get my taxes done without it Love TurboTax have been using it since the beginning of time.
Date published: 2021-05-25
Rated 1 out of 5 by from added fees they pack on added fees for no good reason. I hate this service and won't do it again.
Date published: 2021-05-25
Rated 3 out of 5 by from Tax professional Karen was great Karen was great. Super friendly and easy to work with. Would definitely enjoy filing with her again!
Date published: 2021-05-25
Rated 3 out of 5 by from Good service you gotta pay for Started off at $130, had to be bumped up to the $260 package. Pretty expensive if you ask me.
Date published: 2021-05-25
Rated 3 out of 5 by from If it wasn't for Michael.... I had a horrible experience with Naomi - her vacation time was more important than taking care of me. She called, on the other end of the phone, she did not respond, she left a bogus voice mail message for 2 seconds, there was no way to contact her. She then sent an email as if she missed my call (liar). I was going to work with another tax preparer but this tax prepare wanted to stay on code. the second tax preparer was in the middle of doing my taxes. she asked me to wait for Naomi's call. She never called, instead she without informing me - she switched me to Michael. Michael did a GREAT JOB and he is the only reason why I continued working with Turbotax. IF I would have dealt with Michael first - I would have given it a 5 start. But my ordeal with Naomi was a 1 star
Date published: 2021-05-25
Rated 3 out of 5 by from Turbo Tax prices have increased immensely. Your services have become too expensive. If it were not so late in the day, I would use another tax service. Next year I will start early and do so due to your prices.
Date published: 2021-05-25
Rated 3 out of 5 by from TurboTax is more challenging to use each year The CD I purchased was defective. The need to upgrade my computer each year is annoying -- it takes me a significant amount of time to learn to use the new (usually more complicated) software. The "Preview" was difficult to use. The online "help" was NOT helpful.
Date published: 2021-05-25
Rated 5 out of 5 by from Awesome Fast and simple as usual,didn’t expect a refund this year
Date published: 2021-05-25
All TurboTax® Offerings Reviews - Page 160
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from No Assistance on efiling if it errors out. There is no wayto get customer service if your efiling attempts fail. There are also no error codes returned to try to help you fix them. Poor Poor Poor
Date published: 2021-05-25
Rated 5 out of 5 by from TurboTax is excellent!! TT is excellent, however it should be made easier for those with foreign phone numbers and foreign addresses. It is not possible to use a foreign phone number or a foreign address during the account verification step. This forced me to open a new account in order to fill my 2020 taxes.
Date published: 2021-05-25
Rated 5 out of 5 by from Couldn't get my taxes done without it Love TurboTax have been using it since the beginning of time.
Date published: 2021-05-25
Rated 1 out of 5 by from added fees they pack on added fees for no good reason. I hate this service and won't do it again.
Date published: 2021-05-25
Rated 3 out of 5 by from Tax professional Karen was great Karen was great. Super friendly and easy to work with. Would definitely enjoy filing with her again!
Date published: 2021-05-25
Rated 3 out of 5 by from Good service you gotta pay for Started off at $130, had to be bumped up to the $260 package. Pretty expensive if you ask me.
Date published: 2021-05-25
Rated 3 out of 5 by from If it wasn't for Michael.... I had a horrible experience with Naomi - her vacation time was more important than taking care of me. She called, on the other end of the phone, she did not respond, she left a bogus voice mail message for 2 seconds, there was no way to contact her. She then sent an email as if she missed my call (liar). I was going to work with another tax preparer but this tax prepare wanted to stay on code. the second tax preparer was in the middle of doing my taxes. she asked me to wait for Naomi's call. She never called, instead she without informing me - she switched me to Michael. Michael did a GREAT JOB and he is the only reason why I continued working with Turbotax. IF I would have dealt with Michael first - I would have given it a 5 start. But my ordeal with Naomi was a 1 star
Date published: 2021-05-25
Rated 3 out of 5 by from Turbo Tax prices have increased immensely. Your services have become too expensive. If it were not so late in the day, I would use another tax service. Next year I will start early and do so due to your prices.
Date published: 2021-05-25
Rated 3 out of 5 by from TurboTax is more challenging to use each year The CD I purchased was defective. The need to upgrade my computer each year is annoying -- it takes me a significant amount of time to learn to use the new (usually more complicated) software. The "Preview" was difficult to use. The online "help" was NOT helpful.
Date published: 2021-05-25
Rated 5 out of 5 by from Awesome Fast and simple as usual,didn’t expect a refund this year
Date published: 2021-05-25
All TurboTax® Offerings Reviews - Page 160