TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 4 out of 5 by from Good but 3 Problems with Program This Year The program was generally good, but I had 3 problem areas this year that I have never had before and needed help from the Professional Help Line. 1. For many days I was unable to enter our Social Security data for SSA-1099 for Box 5. I could enter data in all of the other blocks on that form but for Box 5 (but did not need to); I tried 5 or 6 dozen times! 2. I had made the wrong answer for confirming the Economic Impact Payments. I thought that we had received only 1 payment and inadvertently entered the need for an additional 1,400 refund. I subsequently learned that was wrong abut could not figure out how to undo the 1,400 entry. While I was on the phone with the help line, the program magically allowed me to enter the Box 5 data for SSA-1099 and the representative had only to get me to the place to remove the erroneous 1,400 Economic Impact Payment. 3. Tonight I was unable to enter Long Term Care Premiums in the proper box for my Alabama return. I worked around that by entering it as a miscellaneous deduction. I have used TurboTax for many (likely 20 or so) years, and this was the first time that I ever had difficulty with the program and needed the professional help line.
Date published: 2022-04-17
Rated 5 out of 5 by from THANK YOU I LIKE THE EASE OF USE. THE STEP BY STEP PROCESS MAKES IT EASY.
Date published: 2022-04-17
Rated 5 out of 5 by from Game changer. This application is a game changer. I love the upload W-2 feature.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to use and understand I've used Turbo Tax for more than 10 years. It's easy to use and understand with the question format. If you can't understand there is always help when needed.
Date published: 2022-04-17
Rated 5 out of 5 by from Greatest tool ever! I’ve done my taxes through here since I started doing taxes! They really make it easy and have never failed me! simple way to not leave home and still get all questions answered!
Date published: 2022-04-17
Rated 4 out of 5 by from Was simple and good vaue was simple and easy to use. will us again next year. saved me money
Date published: 2022-04-17
Rated 5 out of 5 by from Tax Filing Made Simple! Software was simple, and allowed me to enter all of my files with no issue. Highly recommended!
Date published: 2022-04-17
Rated 3 out of 5 by from It is okay but it is not free I did not like the E schedule part and the extra charges, it it not free.
Date published: 2022-04-17
Rated 3 out of 5 by from Problems importing and filing I was able to import my 2020 data, but when I went through the step-by-step method, it refused to let me enter W2 data. I called support and was told I found a real bug, and they gave me a license key to use the online version. But the online version of TT Deluxe would not let me use Schedule C. So I went back to my CD version. I had to manually edit the W2 form, and then step-by-step worked. When I tried to file the taxes, TT would not connect to your server to let me purchase the state eFile. I was given a screen that said to call and provide the noted info (incl serial number), then to enter the Confirmation number provided by the rep. I called, and after a 10 minute hold, the rep said, "huh" and put me on hold. After a few minutes on hold, the line disconnected. I guessed that Kaspersky Antivirus might have been interfering, so I paused it. Still no luck. So maybe the TT servers were busy. I kept at it and eventually connected and got the taxes filed.
Date published: 2022-04-17
Rated 3 out of 5 by from Mystery! The 2 representatives I spoke with were great! Very easy to work with and did their best. I think the system must have some bugs, so disappointed in the technical side. Still not sure everything is fixed. Product rating remains to be seen!
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1576
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good but 3 Problems with Program This Year The program was generally good, but I had 3 problem areas this year that I have never had before and needed help from the Professional Help Line. 1. For many days I was unable to enter our Social Security data for SSA-1099 for Box 5. I could enter data in all of the other blocks on that form but for Box 5 (but did not need to); I tried 5 or 6 dozen times! 2. I had made the wrong answer for confirming the Economic Impact Payments. I thought that we had received only 1 payment and inadvertently entered the need for an additional 1,400 refund. I subsequently learned that was wrong abut could not figure out how to undo the 1,400 entry. While I was on the phone with the help line, the program magically allowed me to enter the Box 5 data for SSA-1099 and the representative had only to get me to the place to remove the erroneous 1,400 Economic Impact Payment. 3. Tonight I was unable to enter Long Term Care Premiums in the proper box for my Alabama return. I worked around that by entering it as a miscellaneous deduction. I have used TurboTax for many (likely 20 or so) years, and this was the first time that I ever had difficulty with the program and needed the professional help line.
Date published: 2022-04-17
Rated 5 out of 5 by from THANK YOU I LIKE THE EASE OF USE. THE STEP BY STEP PROCESS MAKES IT EASY.
Date published: 2022-04-17
Rated 5 out of 5 by from Game changer. This application is a game changer. I love the upload W-2 feature.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to use and understand I've used Turbo Tax for more than 10 years. It's easy to use and understand with the question format. If you can't understand there is always help when needed.
Date published: 2022-04-17
Rated 5 out of 5 by from Greatest tool ever! I’ve done my taxes through here since I started doing taxes! They really make it easy and have never failed me! simple way to not leave home and still get all questions answered!
Date published: 2022-04-17
Rated 4 out of 5 by from Was simple and good vaue was simple and easy to use. will us again next year. saved me money
Date published: 2022-04-17
Rated 5 out of 5 by from Tax Filing Made Simple! Software was simple, and allowed me to enter all of my files with no issue. Highly recommended!
Date published: 2022-04-17
Rated 3 out of 5 by from It is okay but it is not free I did not like the E schedule part and the extra charges, it it not free.
Date published: 2022-04-17
Rated 3 out of 5 by from Problems importing and filing I was able to import my 2020 data, but when I went through the step-by-step method, it refused to let me enter W2 data. I called support and was told I found a real bug, and they gave me a license key to use the online version. But the online version of TT Deluxe would not let me use Schedule C. So I went back to my CD version. I had to manually edit the W2 form, and then step-by-step worked. When I tried to file the taxes, TT would not connect to your server to let me purchase the state eFile. I was given a screen that said to call and provide the noted info (incl serial number), then to enter the Confirmation number provided by the rep. I called, and after a 10 minute hold, the rep said, "huh" and put me on hold. After a few minutes on hold, the line disconnected. I guessed that Kaspersky Antivirus might have been interfering, so I paused it. Still no luck. So maybe the TT servers were busy. I kept at it and eventually connected and got the taxes filed.
Date published: 2022-04-17
Rated 3 out of 5 by from Mystery! The 2 representatives I spoke with were great! Very easy to work with and did their best. I think the system must have some bugs, so disappointed in the technical side. Still not sure everything is fixed. Product rating remains to be seen!
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1576