TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Turbo Tax is not helpful. Waste of money. My return was not accepted by the IRS due to "IND-996 - The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN)". There is no indication of how to fix this or who on my taxes had the problem. Redirected me to an IRS website which predictably, is no help at all. You emailed me saying it was no problem and you would "walk me through the process" of this easily fixable error. Subsequent attempts with your website proved fruitless.
Date published: 2022-04-17
Rated 1 out of 5 by from Extremely overpriced and built to confuse Every year this has gotten more and more expensive to file. Everything is seems to be an option and they push you towards that option, even if you don't need it. I would love to see tax laws change to make it easier to file, but companies like this prevent that. I bet even doing your own taxes online via the IRS is a challenge because of this. $120 to file this year because I had a schedule D with one item that didn't alter anything on my return. That was with a discount. I'm glad my mother didn't try to do these herself on here otherwise they probably would have gotten her for $100s.
Date published: 2022-04-17
Rated 4 out of 5 by from Still bitter about 2020 tax return When attempting to file in 2021 for TY2020, I encountered the "income does not match" message for no less than 6 times throughout TY21, even approaching the end of the extension period. Was never resolved and mailed a return in desperation near the end of the year, still no refund, it's April '22!
Date published: 2022-04-17
Rated 5 out of 5 by from Best Process Ever I recommend everyone use TurboTax! It's the best company out there!
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is just the best! I just love using Turbo Tax, it so easy. I have been a customer for many years
Date published: 2022-04-17
Rated 5 out of 5 by from Good. Even Better for FREE Straight for and easy enough to use for a beginner.
Date published: 2022-04-17
Rated 1 out of 5 by from This year it was more difficult than ever before Teh product did not have the usual advice and compariosn the rest of the nation. The product did not have the usual aufdit predictions or ability to upload turbo tax file with the .tax extension on the file. I lost my entire 2021 file and had to input it all back manually on the last day before it was due and no online experst could help
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is awesome! Easy to use application and live chat assistance was friendly....very helpful.
Date published: 2022-04-17
Rated 5 out of 5 by from i was at my end with is and ms monica help me out i had a wonder agent helping me on these taxes..she was above nice she took her time to help me..and her customer service was outstand
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is great Turbo Tax was easy to use and has been accurate for my taxes
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1456
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax is not helpful. Waste of money. My return was not accepted by the IRS due to "IND-996 - The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN)". There is no indication of how to fix this or who on my taxes had the problem. Redirected me to an IRS website which predictably, is no help at all. You emailed me saying it was no problem and you would "walk me through the process" of this easily fixable error. Subsequent attempts with your website proved fruitless.
Date published: 2022-04-17
Rated 1 out of 5 by from Extremely overpriced and built to confuse Every year this has gotten more and more expensive to file. Everything is seems to be an option and they push you towards that option, even if you don't need it. I would love to see tax laws change to make it easier to file, but companies like this prevent that. I bet even doing your own taxes online via the IRS is a challenge because of this. $120 to file this year because I had a schedule D with one item that didn't alter anything on my return. That was with a discount. I'm glad my mother didn't try to do these herself on here otherwise they probably would have gotten her for $100s.
Date published: 2022-04-17
Rated 4 out of 5 by from Still bitter about 2020 tax return When attempting to file in 2021 for TY2020, I encountered the "income does not match" message for no less than 6 times throughout TY21, even approaching the end of the extension period. Was never resolved and mailed a return in desperation near the end of the year, still no refund, it's April '22!
Date published: 2022-04-17
Rated 5 out of 5 by from Best Process Ever I recommend everyone use TurboTax! It's the best company out there!
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is just the best! I just love using Turbo Tax, it so easy. I have been a customer for many years
Date published: 2022-04-17
Rated 5 out of 5 by from Good. Even Better for FREE Straight for and easy enough to use for a beginner.
Date published: 2022-04-17
Rated 1 out of 5 by from This year it was more difficult than ever before Teh product did not have the usual advice and compariosn the rest of the nation. The product did not have the usual aufdit predictions or ability to upload turbo tax file with the .tax extension on the file. I lost my entire 2021 file and had to input it all back manually on the last day before it was due and no online experst could help
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is awesome! Easy to use application and live chat assistance was friendly....very helpful.
Date published: 2022-04-17
Rated 5 out of 5 by from i was at my end with is and ms monica help me out i had a wonder agent helping me on these taxes..she was above nice she took her time to help me..and her customer service was outstand
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is great Turbo Tax was easy to use and has been accurate for my taxes
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1456