TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 3 out of 5 by from First year being frustrated by TT I had a problem with a tax credit form (living in one state and working in another). I typed in questions and answers came up that had nothing to do with what I asked about. It was the same answers every time, not matter what question I in. I asked about a specific form and the answer was about my child wanting to file their own taxes. There was a number that came up automatically from a calculation in one form and I couldn't find where it came from. It was an incorrect number so it threw everything off so I couldn't submit my returns. I had to Google help questions and go to the IRS site for form instructions. I've always done my home state first and the nonresident, employment state second. This time, when researching the answers, it says to do the nonresident state first - why? I couldn't get things to work so I started the whole process over, starting a new file. Now, my payments that I made in the first file weren't carrying over to the second one. I paid twice to file for the nonresident state. It also wanted me to pay for Audit Defense again. I had on order number I tried to put in, but that wasn't accepted. I went back to the first file and tried to fix the numbers, but I couldn't, so had to go back, again, to the new file, pay another $25, and finally get the returns submitted. A little scary and frustrating. Next year, I won't wait until the final week to submit, or use another resource. This is the first time I've had a problem that was really difficult to figure out.
Date published: 2022-04-17
Rated 4 out of 5 by from Taxes Made Easy I HATE numbers and I hate math. For those reasons I have been and will continue to be a repeat Turbo Tax customer. The service is consistently good. The live help is patient and detailed with explanations.
Date published: 2022-04-17
Rated 2 out of 5 by from Turbo Tax asks me to pay to efile MN State tax I pay $25 to efile my MN State tax and after I pay it says I can't efile because I owe $15 in penalties therefore I can't efile my MN State tax return.
Date published: 2022-04-17
Rated 5 out of 5 by from very user friendly TurboTax is extremely user friendly. It walks you through all possible filings based on the information provided. If you have filed with them previously it shows you last year's filings for comparison. Throughout the process there are places to ask questions and ask for examples that are extremely helpful. I hate doing taxes but TurboTax definitely simplifies the experience.
Date published: 2022-04-17
Rated 5 out of 5 by from Impressed I am impressed with how easy the process was. The only time expended was attempting to locate some older info. Thank you for making this easy.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax is great, but... The actual preparation of the taxes was great, 5 stars. But, when I downloaded the program, I was provided the incorrect license code repeatedly (I downloaded twice.), minus 1 star. Thank heavens for an excellent (6 stars) live Customer Support.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax outstanding I find turbo tax user friendly. The experience was great. I plan on using turbo tax from here on.
Date published: 2022-04-17
Rated 4 out of 5 by from So helpful! The online chat feature was nice, and definitely was helpful. But, when I really needed help with a difficult and important question, the assistance I got via phone call was exceptional.
Date published: 2022-04-17
Rated 1 out of 5 by from no customer support I am trying to e-file return and appears Turbo Tax is having internet problems and I CAN'T GET ANYONE ON THE LINE TO TALK TO! Poor service. You just get lost in the phone tree.
Date published: 2022-04-17
Rated 5 out of 5 by from Excellent product Been using it for 10+ years --- straight forward, easy to use, and I trust it completely
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1422
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from First year being frustrated by TT I had a problem with a tax credit form (living in one state and working in another). I typed in questions and answers came up that had nothing to do with what I asked about. It was the same answers every time, not matter what question I in. I asked about a specific form and the answer was about my child wanting to file their own taxes. There was a number that came up automatically from a calculation in one form and I couldn't find where it came from. It was an incorrect number so it threw everything off so I couldn't submit my returns. I had to Google help questions and go to the IRS site for form instructions. I've always done my home state first and the nonresident, employment state second. This time, when researching the answers, it says to do the nonresident state first - why? I couldn't get things to work so I started the whole process over, starting a new file. Now, my payments that I made in the first file weren't carrying over to the second one. I paid twice to file for the nonresident state. It also wanted me to pay for Audit Defense again. I had on order number I tried to put in, but that wasn't accepted. I went back to the first file and tried to fix the numbers, but I couldn't, so had to go back, again, to the new file, pay another $25, and finally get the returns submitted. A little scary and frustrating. Next year, I won't wait until the final week to submit, or use another resource. This is the first time I've had a problem that was really difficult to figure out.
Date published: 2022-04-17
Rated 4 out of 5 by from Taxes Made Easy I HATE numbers and I hate math. For those reasons I have been and will continue to be a repeat Turbo Tax customer. The service is consistently good. The live help is patient and detailed with explanations.
Date published: 2022-04-17
Rated 2 out of 5 by from Turbo Tax asks me to pay to efile MN State tax I pay $25 to efile my MN State tax and after I pay it says I can't efile because I owe $15 in penalties therefore I can't efile my MN State tax return.
Date published: 2022-04-17
Rated 5 out of 5 by from very user friendly TurboTax is extremely user friendly. It walks you through all possible filings based on the information provided. If you have filed with them previously it shows you last year's filings for comparison. Throughout the process there are places to ask questions and ask for examples that are extremely helpful. I hate doing taxes but TurboTax definitely simplifies the experience.
Date published: 2022-04-17
Rated 5 out of 5 by from Impressed I am impressed with how easy the process was. The only time expended was attempting to locate some older info. Thank you for making this easy.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax is great, but... The actual preparation of the taxes was great, 5 stars. But, when I downloaded the program, I was provided the incorrect license code repeatedly (I downloaded twice.), minus 1 star. Thank heavens for an excellent (6 stars) live Customer Support.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax outstanding I find turbo tax user friendly. The experience was great. I plan on using turbo tax from here on.
Date published: 2022-04-17
Rated 4 out of 5 by from So helpful! The online chat feature was nice, and definitely was helpful. But, when I really needed help with a difficult and important question, the assistance I got via phone call was exceptional.
Date published: 2022-04-17
Rated 1 out of 5 by from no customer support I am trying to e-file return and appears Turbo Tax is having internet problems and I CAN'T GET ANYONE ON THE LINE TO TALK TO! Poor service. You just get lost in the phone tree.
Date published: 2022-04-17
Rated 5 out of 5 by from Excellent product Been using it for 10+ years --- straight forward, easy to use, and I trust it completely
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1422