TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 5 out of 5 by from Turbo tax makes is easy Any time I had a question or was unsure of something, I was able to reach out to a rep for assistance. It is so nice to be able to speak and/or chat with a live representative right away so the process is not slowed down.
Date published: 2022-04-15
Rated 2 out of 5 by from Turbotax is not as helpful as it use to be :( Turbotax used to walk you through everything in detail, but the new years have cut down on a lot of the questions & specifics making it harder to make sure you are putting all the info in correctly. For example i sell gold coins that are gifted to me each year & I report this & pay taxes when necessary. In the 2018 & 2019 version of turbotax, the software very clearly give me an option to say that it was gifted to me & then it would ask the when item was originally purchased (by the giver), what the gift date & sell date were & finally the sale price, value at the time of the gift & the giver's purchase price. Based on all this information Turbotax 2019 would determine the correct basis (in some cases the basis is the original purchase price & sometimes its the value at the time of the gift). However, in the 2020 & 2021 versions of Turbotax, they have stopped asking all this additional info. I dont have the opportunity to say it was a gift, & as a result I am only asked to input the basis w/o any guidance for determining whether the Fair Market Value at the time of the Gift vs the Giver's Cost Basis is the basis to use. - Note: I used the "Deluxe" version of the 2018, 2019 & 2021 turbotax. for the 2020 version, I used the "premier" version just to see if it would add any additional help. However, even the "premier" version (which is intended to provide additional help w/ investments) did not give any additional help with the gift. -- Very disappointing!!
Date published: 2022-04-15
Rated 5 out of 5 by from Yes Great they help me out and next years I will use turbo tax again.
Date published: 2022-04-15
Rated 5 out of 5 by from So informative and helpful!!! I've used a CPA for the past several years. His charge doubled this year. I decided to try to do them myself using Turbo Tax. While it wasn't the easiest, the system was incredibly informative and helpful every step of the way.
Date published: 2022-04-15
Rated 5 out of 5 by from Makes taxes ALMOST painless... ALMOST Allows me to teach my teens to take care of their own taxes in a VERY affordable way.
Date published: 2022-04-15
Rated 1 out of 5 by from WORST EXPERIENCE I HAVE EVER HAD!!! I HAVE USED TURBO TAX FOR YEARS, THIS EXPERIENCE HAS MADE ME WANT TO JUST HIRE SOMEONE TO DO MY TAXES. TERRIBLE TO WORK WITH. NOT USER FRIENDLY
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is Accurate! Do your tax RIGHT! TurboTax Deluxe is well-worth the money! It's accurate, easy to use, user friendly. Most importantly Intuit stands behind their product. They refunded me the money last year when I couldn't efile my return. I appreciate what they do for their customers. I have used Turbo Tax for more than 20 years. I am willing to recommend it to anybody who wants to do their tax right!
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax Is Awesome Very easy to use. Just let the program guide you through each step.
Date published: 2022-04-15
Rated 5 out of 5 by from Best way to do taxes The first year I used Turbo Tax I saved so much money and I've continued to do so for many years since then. It is very thorough asking about everything. I have organized how I keep my records so I can easily fill in the forms.
Date published: 2022-04-15
Rated 1 out of 5 by from Lame Software is bunk. Customer service never followed through
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1420
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax makes is easy Any time I had a question or was unsure of something, I was able to reach out to a rep for assistance. It is so nice to be able to speak and/or chat with a live representative right away so the process is not slowed down.
Date published: 2022-04-15
Rated 2 out of 5 by from Turbotax is not as helpful as it use to be :( Turbotax used to walk you through everything in detail, but the new years have cut down on a lot of the questions & specifics making it harder to make sure you are putting all the info in correctly. For example i sell gold coins that are gifted to me each year & I report this & pay taxes when necessary. In the 2018 & 2019 version of turbotax, the software very clearly give me an option to say that it was gifted to me & then it would ask the when item was originally purchased (by the giver), what the gift date & sell date were & finally the sale price, value at the time of the gift & the giver's purchase price. Based on all this information Turbotax 2019 would determine the correct basis (in some cases the basis is the original purchase price & sometimes its the value at the time of the gift). However, in the 2020 & 2021 versions of Turbotax, they have stopped asking all this additional info. I dont have the opportunity to say it was a gift, & as a result I am only asked to input the basis w/o any guidance for determining whether the Fair Market Value at the time of the Gift vs the Giver's Cost Basis is the basis to use. - Note: I used the "Deluxe" version of the 2018, 2019 & 2021 turbotax. for the 2020 version, I used the "premier" version just to see if it would add any additional help. However, even the "premier" version (which is intended to provide additional help w/ investments) did not give any additional help with the gift. -- Very disappointing!!
Date published: 2022-04-15
Rated 5 out of 5 by from Yes Great they help me out and next years I will use turbo tax again.
Date published: 2022-04-15
Rated 5 out of 5 by from So informative and helpful!!! I've used a CPA for the past several years. His charge doubled this year. I decided to try to do them myself using Turbo Tax. While it wasn't the easiest, the system was incredibly informative and helpful every step of the way.
Date published: 2022-04-15
Rated 5 out of 5 by from Makes taxes ALMOST painless... ALMOST Allows me to teach my teens to take care of their own taxes in a VERY affordable way.
Date published: 2022-04-15
Rated 1 out of 5 by from WORST EXPERIENCE I HAVE EVER HAD!!! I HAVE USED TURBO TAX FOR YEARS, THIS EXPERIENCE HAS MADE ME WANT TO JUST HIRE SOMEONE TO DO MY TAXES. TERRIBLE TO WORK WITH. NOT USER FRIENDLY
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is Accurate! Do your tax RIGHT! TurboTax Deluxe is well-worth the money! It's accurate, easy to use, user friendly. Most importantly Intuit stands behind their product. They refunded me the money last year when I couldn't efile my return. I appreciate what they do for their customers. I have used Turbo Tax for more than 20 years. I am willing to recommend it to anybody who wants to do their tax right!
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax Is Awesome Very easy to use. Just let the program guide you through each step.
Date published: 2022-04-15
Rated 5 out of 5 by from Best way to do taxes The first year I used Turbo Tax I saved so much money and I've continued to do so for many years since then. It is very thorough asking about everything. I have organized how I keep my records so I can easily fill in the forms.
Date published: 2022-04-15
Rated 1 out of 5 by from Lame Software is bunk. Customer service never followed through
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1420