TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 3 out of 5 by from turbotax is NOT awesome To begin with the disc I bought at Costco would not load. I then downloaded turbotax premier online using the license code on the cd jacket. It also wouldn't finish loading, getting stuck at the same spot as the cd. I called customer support and was directed to the most incompetent person I have ever encountered. After a futile 30 minutes, I eventually hung up. I called again the next day hoping to do better and was helped by some one who was very helpful and competent, and was up and running in a few minutes. After completing my return and attempting to efile I was asked to pay for turbo again even though I submitted a license code. I don't know what transpired there even though the efile went through. When last updating, the program attempted to update Alabama instead of California, so I had to cancel that.
Date published: 2021-05-14
Rated 4 out of 5 by from Awesome Easy to use and if you need help you just use the help.
Date published: 2021-05-14
Rated 5 out of 5 by from Kirk from Multi-State Live Assist was AMAZING Kirk did an excellent job of providing me piece of mind while navigating my complex multi-state filing for 2020. THANK YOU KIRK! He deserves a raise!
Date published: 2021-05-14
Rated 5 out of 5 by from TURBO TAX IS EASY & REASSURING I use Turbo Tax all the time. It is very simple and accurate you won't miss a deduction with this process.
Date published: 2021-05-14
Rated 5 out of 5 by from After 20+ years I have used it for over 20 years and I still find it simple and easy to use.
Date published: 2021-05-14
Rated 5 out of 5 by from Love TurboTax! Usually do my taxes myself.. But this year I had questions that were a little different from last filing year... Spoke to a tax expert and he was FANTASTIC! Answered all my questions so that I understood with no problems! Defiantly will be using TurboTax Live next year! Thanks again!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is the only way to file! i have been using Turbo Tax for over 10 years and have always received great service. My returns were filed correctly and refunds timely.
Date published: 2021-05-14
Rated 5 out of 5 by from turbo tax is great it was easier than i thought it would be. very convenient big fan.
Date published: 2021-05-14
Rated 5 out of 5 by from Great Super easy not too complicated I have zero complaints
Date published: 2021-05-14
Rated 4 out of 5 by from ONE MAJOR FLAW Overall turbo tax was easy to use except for one important flaw. I have PAID for turbo tax for the past five years. Usually the process will begin by asking which filing method you prefer. I would usually choose the option that would cost around 60$-80$, which is what I initially did this year. When I came to the end I saw an additional 45$ charge for state taxes and another 45$ charge for some type of additional "benefits". There was no way to remove these "choices", so I started the whole process over with the "free" filing method. Please allow customers to add or remove any filing option no matter WHERE THEY ARE in the filing process, ESPECIALLY at the end.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1398
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from turbotax is NOT awesome To begin with the disc I bought at Costco would not load. I then downloaded turbotax premier online using the license code on the cd jacket. It also wouldn't finish loading, getting stuck at the same spot as the cd. I called customer support and was directed to the most incompetent person I have ever encountered. After a futile 30 minutes, I eventually hung up. I called again the next day hoping to do better and was helped by some one who was very helpful and competent, and was up and running in a few minutes. After completing my return and attempting to efile I was asked to pay for turbo again even though I submitted a license code. I don't know what transpired there even though the efile went through. When last updating, the program attempted to update Alabama instead of California, so I had to cancel that.
Date published: 2021-05-14
Rated 4 out of 5 by from Awesome Easy to use and if you need help you just use the help.
Date published: 2021-05-14
Rated 5 out of 5 by from Kirk from Multi-State Live Assist was AMAZING Kirk did an excellent job of providing me piece of mind while navigating my complex multi-state filing for 2020. THANK YOU KIRK! He deserves a raise!
Date published: 2021-05-14
Rated 5 out of 5 by from TURBO TAX IS EASY & REASSURING I use Turbo Tax all the time. It is very simple and accurate you won't miss a deduction with this process.
Date published: 2021-05-14
Rated 5 out of 5 by from After 20+ years I have used it for over 20 years and I still find it simple and easy to use.
Date published: 2021-05-14
Rated 5 out of 5 by from Love TurboTax! Usually do my taxes myself.. But this year I had questions that were a little different from last filing year... Spoke to a tax expert and he was FANTASTIC! Answered all my questions so that I understood with no problems! Defiantly will be using TurboTax Live next year! Thanks again!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is the only way to file! i have been using Turbo Tax for over 10 years and have always received great service. My returns were filed correctly and refunds timely.
Date published: 2021-05-14
Rated 5 out of 5 by from turbo tax is great it was easier than i thought it would be. very convenient big fan.
Date published: 2021-05-14
Rated 5 out of 5 by from Great Super easy not too complicated I have zero complaints
Date published: 2021-05-14
Rated 4 out of 5 by from ONE MAJOR FLAW Overall turbo tax was easy to use except for one important flaw. I have PAID for turbo tax for the past five years. Usually the process will begin by asking which filing method you prefer. I would usually choose the option that would cost around 60$-80$, which is what I initially did this year. When I came to the end I saw an additional 45$ charge for state taxes and another 45$ charge for some type of additional "benefits". There was no way to remove these "choices", so I started the whole process over with the "free" filing method. Please allow customers to add or remove any filing option no matter WHERE THEY ARE in the filing process, ESPECIALLY at the end.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1398