TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Such a difference! I have used tax prep software for years, but this year I switched to Turbo Tax due to excessive problems with another product last year. Turbo Tax has been the most user friendly software that I have ever used BY FAR. There really is no competition. I regret that I didn't start using them years ago because I could have saved myself a lot of time and aggravation!
Date published: 2022-04-18
Rated 5 out of 5 by from Great Help I had two phone calls with tax experts and the assistance was fast, easy and addressed all my concerns.
Date published: 2022-04-18
Rated 1 out of 5 by from Waste of Time! Flawed software that clears out after hours of my time! After 10+ years of using Turbo Tax never again!!!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is convenient The site is user-friendly and great to use. We will use them every year
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Fast and Easy Very easy to follow. Been a member since it started and it get better every year.
Date published: 2022-04-18
Rated 1 out of 5 by from Did Not Work TurboTax Live Premier did not allow me to chat with a specialist whenever I did need assistance during the filing stage. Instead, I was automated to wait for 10 minutes in which the automation said I had 60 seconds to respond or it would end the chat. I responded within the time frame, but the chat was still closed by the service. It was not an enjoyable experience, and I would like my money back for the Live Premier seeing as I never used the actual service.
Date published: 2022-04-18
Rated 5 out of 5 by from Great So far so good. I am waiting to get our return to have a full opinion.
Date published: 2022-04-18
Rated 4 out of 5 by from Prior year AGI glitch I have my prior years tax returns saved yet the e-filings have been rejected for incorrect AGI. This is not the case yet I have to file by mail as the Turbo Tax return is not acceptable. This is very frustrating.
Date published: 2022-04-18
Rated 3 out of 5 by from Software is decent, but state e-file mispriced I looked up the e-file price for state ahead of time and saw $19.99 as the price for that. When I got to that step in actually filing, it was raised to $25.
Date published: 2022-04-18
Rated 1 out of 5 by from Turbo Tax really stinks for state returns Turbo Tax was terrible for the Virginia return. It didn't ask questions about basic deductions (long term care insurance premiums and personal property tax). Fortunately I knew that those items are deductible so when Turbo Tax didn't ask about them, I researched it more and then had to figure out a way to get them to appear on the return. The "expert" (NOT) tax advisor was no help at all and a total waste of my money. I explained the situation and asked if there were any problems created by the fact that I had to incorrectly answer some questions incorrectly (e.g., "Did you have medical expenses greater than.... in 2021?") in order to get to the screen were I could enter in the long term care premiums. The "expert" kept telling me that the LTC premiums appeared but that wasn't my question. I knew I had manipulated TurboTax to get the LTC deduction to count but I wanted to make sure there wasn't some domino effect of answering a question wrong. Turbo Tax should NOT make me have to answer a question wrong so I can get proper credit for me deduction. Same problem with the personal property taxes. UGH!!!! what a scam to have to pay almost $50 for a state return that TT does incorrectly.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1380
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Such a difference! I have used tax prep software for years, but this year I switched to Turbo Tax due to excessive problems with another product last year. Turbo Tax has been the most user friendly software that I have ever used BY FAR. There really is no competition. I regret that I didn't start using them years ago because I could have saved myself a lot of time and aggravation!
Date published: 2022-04-18
Rated 5 out of 5 by from Great Help I had two phone calls with tax experts and the assistance was fast, easy and addressed all my concerns.
Date published: 2022-04-18
Rated 1 out of 5 by from Waste of Time! Flawed software that clears out after hours of my time! After 10+ years of using Turbo Tax never again!!!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is convenient The site is user-friendly and great to use. We will use them every year
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Fast and Easy Very easy to follow. Been a member since it started and it get better every year.
Date published: 2022-04-18
Rated 1 out of 5 by from Did Not Work TurboTax Live Premier did not allow me to chat with a specialist whenever I did need assistance during the filing stage. Instead, I was automated to wait for 10 minutes in which the automation said I had 60 seconds to respond or it would end the chat. I responded within the time frame, but the chat was still closed by the service. It was not an enjoyable experience, and I would like my money back for the Live Premier seeing as I never used the actual service.
Date published: 2022-04-18
Rated 5 out of 5 by from Great So far so good. I am waiting to get our return to have a full opinion.
Date published: 2022-04-18
Rated 4 out of 5 by from Prior year AGI glitch I have my prior years tax returns saved yet the e-filings have been rejected for incorrect AGI. This is not the case yet I have to file by mail as the Turbo Tax return is not acceptable. This is very frustrating.
Date published: 2022-04-18
Rated 3 out of 5 by from Software is decent, but state e-file mispriced I looked up the e-file price for state ahead of time and saw $19.99 as the price for that. When I got to that step in actually filing, it was raised to $25.
Date published: 2022-04-18
Rated 1 out of 5 by from Turbo Tax really stinks for state returns Turbo Tax was terrible for the Virginia return. It didn't ask questions about basic deductions (long term care insurance premiums and personal property tax). Fortunately I knew that those items are deductible so when Turbo Tax didn't ask about them, I researched it more and then had to figure out a way to get them to appear on the return. The "expert" (NOT) tax advisor was no help at all and a total waste of my money. I explained the situation and asked if there were any problems created by the fact that I had to incorrectly answer some questions incorrectly (e.g., "Did you have medical expenses greater than.... in 2021?") in order to get to the screen were I could enter in the long term care premiums. The "expert" kept telling me that the LTC premiums appeared but that wasn't my question. I knew I had manipulated TurboTax to get the LTC deduction to count but I wanted to make sure there wasn't some domino effect of answering a question wrong. Turbo Tax should NOT make me have to answer a question wrong so I can get proper credit for me deduction. Same problem with the personal property taxes. UGH!!!! what a scam to have to pay almost $50 for a state return that TT does incorrectly.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1380