TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 3 out of 5 by from hard to use and not complete Have used turbo tax for over 10 years always easy to follow and use this year was terriable. duplicated forms not very much help confusing and bare bone approach.
Date published: 2022-04-16
Rated 5 out of 5 by from easy and fast they are awesome to work with i will use them next year
Date published: 2022-04-16
Rated 5 out of 5 by from I have used Turbo Tax for many years. I love it! It is very easy to use and keeps all your returns stored.
Date published: 2022-04-16
Rated 3 out of 5 by from Out of order steps resulted in Intuit overbilling I filed via paper the last 25 years, and finally switched over to electronic despite my concerns that things would be "lost in translation". Viewing the PDFs at the end alleviated a bit of that concern. One major annoyance, though -- my state doesn't allow e-file for a specific situation (that is known prior to submitting or paying for the state e-file through Intuit). So I paid via credit card to e-file (and it charged my card), but then said it would need to be submitted via mail (when the relevant info was already known). Now I need to get that corrected through Intuit which was unnecessary.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is awesome Super user friendly! Filed for multiple states and it was very straight forward and easy.
Date published: 2022-04-16
Rated 3 out of 5 by from Turbo Tax was OK! First year I had problems. Customer support was great, but still not possible to e-file, had to mail it in.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy to use! I love how it walks you through each step and makes it easy to complete taxes. I have been using Turbo Tax for years and plan to continue for years to come!
Date published: 2022-04-16
Rated 1 out of 5 by from They just count on lazy people to keep returning Turbo Tax feels like a very easy way to file your taxes since they have everything on file, but for the past couple of years, it has felt like they have stopped trying to improve the experience and just keep collecting money from people that feel like they have to stick with TurboTax. The financial institution UI is garbage. I have to manually enter everything everytime. When I try to use any of their autoupdates, I get a ton of bad results that "Need Review" before I can move forward. As I try to review them, it keeps looping through the same screens until I can find a small button on one screen that says "enter manually." For a site that I am paying $100+ dollars for, this is quite frankly an unacceptable bug. I will not be using this next year.
Date published: 2022-04-16
Rated 1 out of 5 by from Horrible Software I spent close to 15 hours working with turbo tax agent trying to figure out how to enter the rental use percentage. Apparently differet versions of the software had it in differet places. I was offered a desktop version but then never told how to get it for free. Finally I divided the costs myself. Then at the very end when it gave me a different error to fix, it finally asked me the rental use percentage and then divided my expenses (which I had already divided). I entered the wrong percentage (mine, not the rental) and needed to fix it, but had no way of getting back to this page!!! In total I had to delete and restart my tax return about 5 times and had to purposefully make an unrelated error to get prompted to enter the rental use percentage. I've always used turbo tax but I will not moving foward. I would like to add that this is the software fault and not the agents. They were all kind and professional.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is Awesome - Covers every detail I have used Turbo Tax for many years Very easy to use
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1217
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from hard to use and not complete Have used turbo tax for over 10 years always easy to follow and use this year was terriable. duplicated forms not very much help confusing and bare bone approach.
Date published: 2022-04-16
Rated 5 out of 5 by from easy and fast they are awesome to work with i will use them next year
Date published: 2022-04-16
Rated 5 out of 5 by from I have used Turbo Tax for many years. I love it! It is very easy to use and keeps all your returns stored.
Date published: 2022-04-16
Rated 3 out of 5 by from Out of order steps resulted in Intuit overbilling I filed via paper the last 25 years, and finally switched over to electronic despite my concerns that things would be "lost in translation". Viewing the PDFs at the end alleviated a bit of that concern. One major annoyance, though -- my state doesn't allow e-file for a specific situation (that is known prior to submitting or paying for the state e-file through Intuit). So I paid via credit card to e-file (and it charged my card), but then said it would need to be submitted via mail (when the relevant info was already known). Now I need to get that corrected through Intuit which was unnecessary.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is awesome Super user friendly! Filed for multiple states and it was very straight forward and easy.
Date published: 2022-04-16
Rated 3 out of 5 by from Turbo Tax was OK! First year I had problems. Customer support was great, but still not possible to e-file, had to mail it in.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy to use! I love how it walks you through each step and makes it easy to complete taxes. I have been using Turbo Tax for years and plan to continue for years to come!
Date published: 2022-04-16
Rated 1 out of 5 by from They just count on lazy people to keep returning Turbo Tax feels like a very easy way to file your taxes since they have everything on file, but for the past couple of years, it has felt like they have stopped trying to improve the experience and just keep collecting money from people that feel like they have to stick with TurboTax. The financial institution UI is garbage. I have to manually enter everything everytime. When I try to use any of their autoupdates, I get a ton of bad results that "Need Review" before I can move forward. As I try to review them, it keeps looping through the same screens until I can find a small button on one screen that says "enter manually." For a site that I am paying $100+ dollars for, this is quite frankly an unacceptable bug. I will not be using this next year.
Date published: 2022-04-16
Rated 1 out of 5 by from Horrible Software I spent close to 15 hours working with turbo tax agent trying to figure out how to enter the rental use percentage. Apparently differet versions of the software had it in differet places. I was offered a desktop version but then never told how to get it for free. Finally I divided the costs myself. Then at the very end when it gave me a different error to fix, it finally asked me the rental use percentage and then divided my expenses (which I had already divided). I entered the wrong percentage (mine, not the rental) and needed to fix it, but had no way of getting back to this page!!! In total I had to delete and restart my tax return about 5 times and had to purposefully make an unrelated error to get prompted to enter the rental use percentage. I've always used turbo tax but I will not moving foward. I would like to add that this is the software fault and not the agents. They were all kind and professional.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is Awesome - Covers every detail I have used Turbo Tax for many years Very easy to use
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1217