TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Loved it, except for the last day I tried Turbotax this year for the first time, as an experiment of sorts. I'd previously been a devoted H&R Block gal, but this looked like it was worth a try. I have VERY complicated taxes and opted to use the Premier version with 24/7 online chat and/or phone call help. I was impressed with the quick response rate and knowledgeable consultants, until late last night. Now, I know I was down to the wire this year, despite my best intentions. I won't bother with explaining the substantial reasons for the delay this year, the bottom line is that it happened. Here's my issue with Turbotax - working hard the last 24 hrs up to the deadline, it seemed the closer to the deadline it became the less reliable the consultants were. Until finally I was receiving messages I'd get phone calls and chats to address my last minute questions, which frustratingly never came. I ended up filing extensions for the Federal and State returns rather than send them in with my questions unaddressed. I now have an appointment to review my taxes a few days post the 4/18/2022 deadline. I've never had to file an extension before, and hopefully this will be the last time. But it's not the end of the world. Regarding the "Expert Rating" - I found there was great variation in professionalism and knowledge regarding the experts. A couple stayed on long to complete research to really greatly help answer my complicated questions, while others I felt were speaking off the cuff. The good ones were really good, and for the others I just took their reponses with a grain of salt and followed up with my best efforts to verify the facts.
Date published: 2022-04-18
Rated 5 out of 5 by from Done in a day! A lot of information in a quick and painless amount of time. Help feature is definitely a plus!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Much easier than I anticipated. My first time using and was pleased.
Date published: 2022-04-18
Rated 5 out of 5 by from awesome to use easy to use plain and simple will use again first time using app
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax if awesome! great guidance throughout the entire process, easy to understand questions & explanations, option to speak/chat with tax rep is great if you have more questions, interface is not cluttered & laid out to be very visually appealing, reduced complexity of tax forms, straight forward interface. I'm sure Inuit is working on creating an even better experience for the next iteration of TurboTax online for tax DIYers!
Date published: 2022-04-18
Rated 5 out of 5 by from Super smooth My taxes were simple this year so I went for the free option and somehow expected that there would be a glitch that forced me to buy a more premium version. But that didn't happen at all. It was the same great, easy-to-use interface and completely free.
Date published: 2022-04-18
Rated 3 out of 5 by from It's OK, still needs more work Generally worked better than last year but still had difficulty calculating RSU grants and vesting, I went thru the RSU interview multiple times but it seemed to calculate incorrectly vs what my company provided. Also the descriptions in California state are unclear, often doesn't explain well or help you when you need to make a choice.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Experience Was a little worried since I hadn't filed a few years but the process was great, easy and quick!
Date published: 2022-04-18
Rated 1 out of 5 by from Forms needed Saying what new forms are needed is nice to know, instead of the IRS declined E-mail.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is so easy So easy and not stressful to use its great I've used for 3 years now
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1075
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Loved it, except for the last day I tried Turbotax this year for the first time, as an experiment of sorts. I'd previously been a devoted H&R Block gal, but this looked like it was worth a try. I have VERY complicated taxes and opted to use the Premier version with 24/7 online chat and/or phone call help. I was impressed with the quick response rate and knowledgeable consultants, until late last night. Now, I know I was down to the wire this year, despite my best intentions. I won't bother with explaining the substantial reasons for the delay this year, the bottom line is that it happened. Here's my issue with Turbotax - working hard the last 24 hrs up to the deadline, it seemed the closer to the deadline it became the less reliable the consultants were. Until finally I was receiving messages I'd get phone calls and chats to address my last minute questions, which frustratingly never came. I ended up filing extensions for the Federal and State returns rather than send them in with my questions unaddressed. I now have an appointment to review my taxes a few days post the 4/18/2022 deadline. I've never had to file an extension before, and hopefully this will be the last time. But it's not the end of the world. Regarding the "Expert Rating" - I found there was great variation in professionalism and knowledge regarding the experts. A couple stayed on long to complete research to really greatly help answer my complicated questions, while others I felt were speaking off the cuff. The good ones were really good, and for the others I just took their reponses with a grain of salt and followed up with my best efforts to verify the facts.
Date published: 2022-04-18
Rated 5 out of 5 by from Done in a day! A lot of information in a quick and painless amount of time. Help feature is definitely a plus!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Much easier than I anticipated. My first time using and was pleased.
Date published: 2022-04-18
Rated 5 out of 5 by from awesome to use easy to use plain and simple will use again first time using app
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax if awesome! great guidance throughout the entire process, easy to understand questions & explanations, option to speak/chat with tax rep is great if you have more questions, interface is not cluttered & laid out to be very visually appealing, reduced complexity of tax forms, straight forward interface. I'm sure Inuit is working on creating an even better experience for the next iteration of TurboTax online for tax DIYers!
Date published: 2022-04-18
Rated 5 out of 5 by from Super smooth My taxes were simple this year so I went for the free option and somehow expected that there would be a glitch that forced me to buy a more premium version. But that didn't happen at all. It was the same great, easy-to-use interface and completely free.
Date published: 2022-04-18
Rated 3 out of 5 by from It's OK, still needs more work Generally worked better than last year but still had difficulty calculating RSU grants and vesting, I went thru the RSU interview multiple times but it seemed to calculate incorrectly vs what my company provided. Also the descriptions in California state are unclear, often doesn't explain well or help you when you need to make a choice.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Experience Was a little worried since I hadn't filed a few years but the process was great, easy and quick!
Date published: 2022-04-18
Rated 1 out of 5 by from Forms needed Saying what new forms are needed is nice to know, instead of the IRS declined E-mail.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is so easy So easy and not stressful to use its great I've used for 3 years now
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1075