TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16323 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from LOVE IT. Been using it for several years now point and click, if/then, and yes/no. LOVE how simple the complicated tax system is, when i use turbo tax
Date published: 2021-07-20
Rated 5 out of 5 by from awesome we have used turbotax for last 5 years no problems
Date published: 2021-07-20
Rated 4 out of 5 by from Mostly Quite Good Good other than that some of the investment income had inadequate information to really figure out - I was pretty much stuck with having to truse.
Date published: 2021-07-20
Rated 1 out of 5 by from Turbo tax is not REALLY free I did turbo tax to file my 2020 federal & state. I was told I need to upgrade $60 to file federal return because of a tax credit. I could only get the tax credit if I upgraded. I was angry but felt I had no choice. After returns were ready a new screen pops up showing my fees: $60 federal upgrade & $50 state upgrade ( broke even with the state). Again could not go back or find a way to remove state upgrade. Plus, trying to get me to upgrade again for $80. Also, said didn't need to pay now, fee will be taken from return. At the end of this whole process a fee schedule shows up again & shows the $110 upgrade fees NOW has a $40 fee to take the fees from return. Again no way to go back & change this. So my "FREE" tax return this year cost me $150. I will DEFINATELY be going back to my accountant next year.
Date published: 2021-07-20
Rated 4 out of 5 by from As a Repeat User and Customer - Very Happy It continues to be simple to use and when in a bit of confusion, I used the live advisor who called me within 3 minutes and did a great job. Cost has become much higher, however.
Date published: 2021-07-20
Rated 5 out of 5 by from Awesome! Made my business return simple! My business return was simple and straightforward! Thank you!
Date published: 2021-07-20
Rated 5 out of 5 by from easy to use I find the questions and forms easy to use. Allows me to handle my small corporation in a way that saves times and money
Date published: 2021-07-20
Rated 5 out of 5 by from Turbo Tax lets me do my own taxes. I was able to do my taxes on line and send then in with little complication.
Date published: 2021-07-20
Rated 5 out of 5 by from Self Sufficient! I love turbotax!!!! Gives you the ability to be more in control of your financial matters.
Date published: 2021-07-20
Rated 4 out of 5 by from good product did not save on Turbo Tax 2019. When I open Turbo Tax 2019, my return is not there. I have to open a saved copy. Also does not show 2019 on my Turbo Tax 2020.
Date published: 2021-07-20
All TurboTax® Offerings Reviews - Page 1003
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from LOVE IT. Been using it for several years now point and click, if/then, and yes/no. LOVE how simple the complicated tax system is, when i use turbo tax
Date published: 2021-07-20
Rated 5 out of 5 by from awesome we have used turbotax for last 5 years no problems
Date published: 2021-07-20
Rated 4 out of 5 by from Mostly Quite Good Good other than that some of the investment income had inadequate information to really figure out - I was pretty much stuck with having to truse.
Date published: 2021-07-20
Rated 1 out of 5 by from Turbo tax is not REALLY free I did turbo tax to file my 2020 federal & state. I was told I need to upgrade $60 to file federal return because of a tax credit. I could only get the tax credit if I upgraded. I was angry but felt I had no choice. After returns were ready a new screen pops up showing my fees: $60 federal upgrade & $50 state upgrade ( broke even with the state). Again could not go back or find a way to remove state upgrade. Plus, trying to get me to upgrade again for $80. Also, said didn't need to pay now, fee will be taken from return. At the end of this whole process a fee schedule shows up again & shows the $110 upgrade fees NOW has a $40 fee to take the fees from return. Again no way to go back & change this. So my "FREE" tax return this year cost me $150. I will DEFINATELY be going back to my accountant next year.
Date published: 2021-07-20
Rated 4 out of 5 by from As a Repeat User and Customer - Very Happy It continues to be simple to use and when in a bit of confusion, I used the live advisor who called me within 3 minutes and did a great job. Cost has become much higher, however.
Date published: 2021-07-20
Rated 5 out of 5 by from Awesome! Made my business return simple! My business return was simple and straightforward! Thank you!
Date published: 2021-07-20
Rated 5 out of 5 by from easy to use I find the questions and forms easy to use. Allows me to handle my small corporation in a way that saves times and money
Date published: 2021-07-20
Rated 5 out of 5 by from Turbo Tax lets me do my own taxes. I was able to do my taxes on line and send then in with little complication.
Date published: 2021-07-20
Rated 5 out of 5 by from Self Sufficient! I love turbotax!!!! Gives you the ability to be more in control of your financial matters.
Date published: 2021-07-20
Rated 4 out of 5 by from good product did not save on Turbo Tax 2019. When I open Turbo Tax 2019, my return is not there. I have to open a saved copy. Also does not show 2019 on my Turbo Tax 2020.
Date published: 2021-07-20
All TurboTax® Offerings Reviews - Page 1003