TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome!! thank you TurboTax for getting me my maximize tax money. I couldn't be more happy and satisfy. while I was filing TurboTax was guiding me correcting me, this was my first time filing on my own with TurboTax and they do get you the max on your taxes. I will forever file with turbotax! :)
Date published: 2021-02-23
Rated 4 out of 5 by from Premier is a very good program Overall experience with Premier was very good. Only problem was near the end as I was double checking entries. I found that Premier had made a mistake in addition concerning my Standard Deduction. Premier carried the error over to a summary page, but not to the final form to be filed with IRS. Intuit was hard to reach to alert them to this problem. Call it a program error. I found Customer Service very hard to reach. In fact, I never got to them.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is great! It was fast, easy, and simple to use.Plus the tax experts were helpful and friendly.
Date published: 2021-02-23
Rated 5 out of 5 by from First Time in Years I use to use Turbo Tax when it was just me working, then my wife started a business and I started a business so things got harder to get into Turbo Tax and I had to have a CPA on retainer for the business's. Now with all the upgrades to Turbo Tax and having the time now to focus on the input, it is very easy to just answer questions and let Turbo Tax fill in the forms needed to file. The e-file and the insurance protection is well worth the money.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use I enjoyed is simplicity and constant review and verification questions
Date published: 2021-02-23
Rated 5 out of 5 by from Helpful and Informative I understood exactly what I was doing because the template is easy to follow. The links provided for FQAs were helpful. I even got to speak with a rep quicker than anticipated and I felt very comfortable with filing online for the first time ever. Thank you!
Date published: 2021-02-23
Rated 5 out of 5 by from Best Tool Ever Starting using this tool when I got tired of paying expensive accountants for what I considered a small tax return. I saved thousands over the years and made thousands! It asks all the questions, and you just fill in the blanks. Its a great learning tool and helps in understanding the depth of your taxes.
Date published: 2021-02-23
Rated 5 out of 5 by from By far the best! Turbo Tax is user friendly and easy to navigate! I’ve been using them for years!
Date published: 2021-02-23
Rated 1 out of 5 by from Horrible A simple tax return became a nightmare!!!! Filed and rejected about 6 times. Had the live advisors go over twice. I was told it looked good. No reason why they shouldn't be accepted. Joke was on me. Rejected yet again.I combed through it myself. Days of work and now..... Praying they are accepted this time. No worries.... i was charged ton of money and not getting what i paid for!
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax awesome it was good and easy to do i did it lees then hour.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 990
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome!! thank you TurboTax for getting me my maximize tax money. I couldn't be more happy and satisfy. while I was filing TurboTax was guiding me correcting me, this was my first time filing on my own with TurboTax and they do get you the max on your taxes. I will forever file with turbotax! :)
Date published: 2021-02-23
Rated 4 out of 5 by from Premier is a very good program Overall experience with Premier was very good. Only problem was near the end as I was double checking entries. I found that Premier had made a mistake in addition concerning my Standard Deduction. Premier carried the error over to a summary page, but not to the final form to be filed with IRS. Intuit was hard to reach to alert them to this problem. Call it a program error. I found Customer Service very hard to reach. In fact, I never got to them.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is great! It was fast, easy, and simple to use.Plus the tax experts were helpful and friendly.
Date published: 2021-02-23
Rated 5 out of 5 by from First Time in Years I use to use Turbo Tax when it was just me working, then my wife started a business and I started a business so things got harder to get into Turbo Tax and I had to have a CPA on retainer for the business's. Now with all the upgrades to Turbo Tax and having the time now to focus on the input, it is very easy to just answer questions and let Turbo Tax fill in the forms needed to file. The e-file and the insurance protection is well worth the money.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use I enjoyed is simplicity and constant review and verification questions
Date published: 2021-02-23
Rated 5 out of 5 by from Helpful and Informative I understood exactly what I was doing because the template is easy to follow. The links provided for FQAs were helpful. I even got to speak with a rep quicker than anticipated and I felt very comfortable with filing online for the first time ever. Thank you!
Date published: 2021-02-23
Rated 5 out of 5 by from Best Tool Ever Starting using this tool when I got tired of paying expensive accountants for what I considered a small tax return. I saved thousands over the years and made thousands! It asks all the questions, and you just fill in the blanks. Its a great learning tool and helps in understanding the depth of your taxes.
Date published: 2021-02-23
Rated 5 out of 5 by from By far the best! Turbo Tax is user friendly and easy to navigate! I’ve been using them for years!
Date published: 2021-02-23
Rated 1 out of 5 by from Horrible A simple tax return became a nightmare!!!! Filed and rejected about 6 times. Had the live advisors go over twice. I was told it looked good. No reason why they shouldn't be accepted. Joke was on me. Rejected yet again.I combed through it myself. Days of work and now..... Praying they are accepted this time. No worries.... i was charged ton of money and not getting what i paid for!
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax awesome it was good and easy to do i did it lees then hour.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 990